Daily duties involve the following: Providing outstanding customer service while demonstrating patience and understanding to students and families who are seeking and/or receiving financial aid; Advising students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including debt management and financial planning; Counseling students and parents regarding financing an education at the university (heavy contact with students and families via e-mail, phone and in-person); Managing a student caseload and reviewing student applications for accuracy to determine financial need and award aid in accordance with applicable federal, state, and institutional policies and regulations; Calculating student award packages utilizing various software programs and federal, state and university resources, including gift aid and self-help; maintaining compliance with federal and state regulations and the internal policies and procedures of the university, and monitoring and verifying information with required documents; Processing applications and corrections, need analysis, document tracking and evaluation of those documents; verifying accuracy of documents and consistency of financial aid data, federal tax transcripts, financial aid verification documents and student information, and generating award notifications or denying aid if ineligible; and. BASIC FUNCTION: Advises and counsels students, parents and other interested parties regarding financial aid programs; Verifies student files in accordance with federal and institutional requirements; Processes financial aid appeals; Manages a project or set of projects directly related to the management of financial aid programs and collaboration with other offices on campus; Conducts on and off campus financial aid and financial literacy presentations; Participates in the growth and development of the department; Promotes safe and secure working conditions.