Tier 1 Support and Resolution: Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center, including general inquiries, feedback, or notification of incidents, using call scripts and the knowledge base to provide appropriate responses. HR Operations and Transaction Support: Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation.