NewSr. Equipment Rental Specialist Sunbelt RentalsSr. Equipment Rental SpecialistReno, NV$24.05–$28.55 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. Equipment Rental Specialist is an experienced inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
NewIndustrial Tool Specialist Sunbelt RentalsIndustrial Tool SpecialistSparks, NV$42,000–$68,581.80 / yearDevelops and maximizes market share within the industrial segment with a heavy emphasis on growing the revenue and profitability of the Industrial Tool Locations within the Industrial Services Region. Requirements: Education & Experience: Bachelor's degree in a related field or equivalent experience plus 2-5 years of direct sales and/or project management experience within the heavy equipment industry required.
NewSales Front Desk Specialist - Northstar Lodge $25/Hourly Hyatt Vacations OwnershipSales Front Desk Specialist - Northstar Lodge $25/HourlyTruckee, CARead and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
IRA Customer Service Specialist II Ascensus LLCIRA Customer Service Specialist IINVThe IRA Customer Service Specialist II works with Financial Advisors to set up new IRA plans, assists Employers with submitting payroll contributions, and helps IRA Owners complete and submit applications, distribution requests and web based transactions. The IRA Customer Service Specialist II is also responsible for daily transaction processing including setting up new IRA plans, initiating and or verifying distribution requests, processing payroll contributions, and following up on errors and other issues as they arise.
Civil Service Specialist Reno City CouncilCivil Service SpecialistReno, NV$69,035.20–$97,115.20 / yearSeniority Points: Seniority Credit (Rule VIII, Section 9): Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows: The final ranking will include the applicable seniority points added to the overall grade of the examination process. Employee/Veteran Preference in the Event of Tie Scores: Promotional Examinations (Rule VIII, Section 7): If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge.
Resident Services Specialist II (Customer Service) American Homes 4 RentResident Services Specialist II (Customer Service)NVThe Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling.
Patient Services Specialist SimonMed ImagingPatient Services SpecialistReno, NevadaReliability, accountability, and problem-solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience. Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.
FOUNDATION AND GIVING SERVICES SPECIALIST Carson Tahoe Regional HealthcareFOUNDATION AND GIVING SERVICES SPECIALISTCarson City, NVThis role plays a critical part in supporting fundraising efforts by maintaining accurate donor records, assisting with financial tracking, and supporting donor communications and engagement activities. Processes donor contributions including cash, check, and online gifts; ensures timely and accurate deposits and documentation.
Customer Service Specialist Sherwin-Williams CoCustomer Service SpecialistSouth Lake Tahoe, CAThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewCustomer Service Specialist Blockchains HoldingsCustomer Service SpecialistReno, NVFull timeYour day-to-day includes, but is not limited to: Answering and resolving incoming questions from individual users and business customers across email, chat, and tickets, owning each issue through to resolution. This role calls for 3 to 5 years in a hands-on customer support or technical support role, ideally supporting a software or consumer technology product used by both individual and business customers.
NewAdventure Readiness Specialist - Service RivianAdventure Readiness Specialist - ServiceSparks, Nevada$19.08–$21.84 / hourFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
FAMILY SERVICES SPECIALIST 1 - UNDERFILL State of NevadaFAMILY SERVICES SPECIALIST 1 - UNDERFILLCarson City, NV$50,654.88–$74,040.48 / yearAssist clients in completing applications, research and verify information provided by clients by contacting landlords, employers, utility companies and personal creditors in order to confirm citizenship, residency, household composition, earnings, and projected household expenses, to process information to establish eligibility; compute income and evaluate other factors impacting benefits; make determinations according to timeframes and program regulations. Ability to: Read and apply rules, regulations, policies, and procedures; learn federal, State, and local resources serving the needs of applicants; maintain confidentiality of client records; receive inquiries and provide information; verify information from a variety of sources; compile information and prepare reports.
Service Specialist (Grocery Bagger) - 9750 Pyramid Lakes Hwy, Sparks, NV 89436 The Save Mart CompaniesService Specialist (Grocery Bagger) - 9750 Pyramid Lakes Hwy, Sparks, NV 89436Sparks, NVOur Service Specialists play an important role in the efficient operations of the front-end, by providing friendly, fast and effective customer service. Your goal as a Service Specialist is to create a friendly, welcoming, and helpful store atmosphere, establishing loyal repeat customers.
Service Specialist (Grocery Bagger) - Save Mart - 1020 Al Tahoe Blvd, South Lake Tahoe, CA 96150 The Save Mart CompaniesService Specialist (Grocery Bagger) - Save Mart - 1020 Al Tahoe Blvd, South Lake Tahoe, CA 96150South Lake Tahoe, CAOur Service Specialists play an important role in the efficient operations of the front-end, by providing friendly, fast and effective customer service. Your goal as a Service Specialist is to create a friendly, welcoming, and helpful store atmosphere, establishing loyal repeat customers.
Service Specialist (Grocery Bagger) - 11399 Deerfield Dr., Truckee, CA 96161 The Save Mart CompaniesService Specialist (Grocery Bagger) - 11399 Deerfield Dr., Truckee, CA 96161Truckee, CAOur Service Specialists play an important role in the efficient operations of the front-end, by providing friendly, fast and effective customer service. Your goal as a Service Specialist is to create a friendly, welcoming, and helpful store atmosphere, establishing loyal repeat customers.
Client Services Specialist (Teller) Plumas BankClient Services Specialist (Teller)Truckee, CAFull timeWorking for a company that has seen significant growth in recent years while still maintaining a family environment are just a couple reasons. Plumas Bank seeks a full-time Client Services Specialist (Teller) to work in our Truckee, CA branch.
Client Services Specialist III (Senior Teller) Plumas BankClient Services Specialist III (Senior Teller)Truckee, CAFull timeWorking for a company that has seen significant growth in recent years while still maintaining a family environment are just a couple reasons. Plumas Bank seeks a full-time Client Services Specialist III (Senior Teller) to work in our Truckee, CA branch.
Corporate Client Service Specialist Capitol ServicesCorporate Client Service SpecialistCarson City, NV$26–$35 / hourAbout the role: You will be working in our Carson City, NV location providing support and service to clients by receiving and processing orders related to corporate public record filings and document retrieval. Experience: You have direct and relevant industry experience in nationwide corporate transactions, including, but not limited to, formations, mergers, conversions, qualifications, amendments, dissolutions, withdraws, and document retrieval.
Police Services Specialist I City of RenoPolice Services Specialist IReno, NV$54,100.80–$76,044.80 / yearMINIMUM/PREFERRED REQUIREMENTS:** High school diploma or equivalent Specialized office support training* Three years of increasingly responsible general office support, clerical, programmatic, and administrative support experience** with a customer service, human services or criminal justice focus. In this dynamic, customer-focused role, you will manage the front office operations, assist victims of crime, take written and/or oral statements, collect evidence, prepare crime reports, and provide critical administrative support to police operations.
Retail Service Specialist O'Reilly Automotive IncRetail Service SpecialistNVPerform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Installer Service Specialist O'Reilly Automotive IncInstaller Service SpecialistSparks, NVQuickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.
NewSenior Electrical Services Specialist Siemens MobilitySenior Electrical Services SpecialistReno, NV$66,259–$113,587 / yearThese power systems include, but are not limited to, transformers, circuit breakers, switchgear/switchboard, protective relays, motor control centers, VFDs, cable, and metering and backup power supplies. As an Electrical Service Specialist, you will:Lead basic to complex installation and checkout of electric and electronic components for systems and service installed jobs and service agreements.
Field Services Enablement Specialist, Technical Consulting RIDGE LINE INCField Services Enablement Specialist, Technical ConsultingReno, NVRemote$143,000–$179,000 / yearPowered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. You will bridge Product and Consulting by guiding implementation teams, enabling consulting partners, and developing scalable frameworks that drive consistent, high-quality technical implementations.
Tow Service Specialist AAA Northern California, Nevada and Utah Insurance ExchangeTow Service SpecialistSparks, NVWhen our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
NewDelivery Specialist: Parts Delivery & Customer Service 3M HealthcareDelivery Specialist: Parts Delivery & Customer ServiceReno, NVO'Reilly Auto Parts is hiring a Delivery Specialist to operate store vehicles and deliver parts to professional customers. Additional duties include cash handling, stocking, merchandising, and customer service as business demands.#J-18808-Ljbffr.
NewMember Services Operations Specialist LegalMatchMember Services Operations SpecialistReno, Washoe CountyAll of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. Responsibilities: Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts.
NewDelivery Specialist Parts & Customer Service (Bilingual) OReilly Auto PartsDelivery Specialist Parts & Customer Service (Bilingual)Reno, NVYou'll maintain and operate store vehicles, ensuring timely and safe delivery of parts to professional customers while handling customer returns and payments. The position offers competitive wages and benefits like medical insurance, a stock purchase plan, and opportunities for career growth.#J-18808-Ljbffr.
HVACR Specialist 1 - Facilities Maintenance Services Department University of Nevada RenoHVACR Specialist 1 - Facilities Maintenance Services DepartmentReno, NVDuties include (but are not limited to): • Respond to work orders assigned by the supervisor to University buildings for temperature problems, leaks, smells and repairs; • Troubleshoot and repair chillers, cooling towers, air conditioning units, fan coils, valves, associated pumps and related cooling equipment, boilers, heat exchangers, hot water pumps, pneumatic and DDC controls, valves and related heated equipment, as well as performing water treatment services on associated heating and cooling systems and pools; • Utilize building management software system to analyze, diagnose and troubleshoot HVAC equipment and systems; • Perform backup duties for the Central Heat Plant Operator when required; • Other duties as assigned. Classified by the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in.
Patient services specialist SimonMed ImagingPatient services specialistReno, NevadaWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.
Specialist, New Site Openings, Semi Service Tesla IncSpecialist, New Site Openings, Semi ServiceReno, NVFor more information, visit https://www.tesla.com/careers/search/job/261820 .
Data Entry Specialist Elemental LEDData Entry SpecialistReno, NVEvery day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED, Lucetta, Lucetta CI, Gammalux, and Elemental LED. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting.
Lead System Specialist (Controls & Automation) - Data Center WESCOLead System Specialist (Controls & Automation) - Data CenterReno, NVThe Lead Systems Specialist (Controls & Automation) is responsible for testing, commissioning, and diagnosing Building Automation Systems (BAS), Electrical Power Monitoring Systems (EPMS), and related technologies in data center environments. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology.
Health Resource Specialist - Bilingual Access To Healthcare NetworkHealth Resource Specialist - BilingualReno, NVFull timeMinimum of two years of computer experience, including proficiency with Microsoft operating systems, word processing applications, spreadsheets, internet navigation, database entry, and report generation. Additionally, the Health Resource Specialist provides backup support to front desk operations as needed, assisting with customer service and administrative duties to maintain efficient office workflow.
Health Resource Specialist / EEF - Bilingual Access To Healthcare NetworkHealth Resource Specialist / EEF - BilingualReno, NVFull timeAccess to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network.
Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362) LAMPS PLUS, INC.Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362)NVRemoteUnder the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Inventory Control Specialist DSV ASInventory Control SpecialistSparks, NVInitiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels; to verify the implementation of solutions. Review/investigate issues with inbound and/or outbound functions including unloading, checking, orderly stacking, storing, order pulling, staging, labeling, and loading.
FORENSIC SPECIALIST 1 - UNDERFILL State of NevadaFORENSIC SPECIALIST 1 - UNDERFILLSparks, NV$58,923.36–$86,944.32 / yearConduct room and body searches to detect controlled substances, contraband and weapons; search clients and visitors prior to entering a secure area by patting down and scanning with a metal detector; conduct random room and area searches of client rooms, multipurpose rooms, day rooms, kitchen and grounds; identify health hazards, Independently, or in conjunction with other forensic staff, supervise clients in the courtyard, kitchen, barbershop, gym, multipurpose room, day room, classroom, recreational and creative activity areas, clinic, medical infirmary, mental health unit, and living areas to ensure the safety of clients and staff; search the area prior to client entry for contraband, security problems or hazards; monitor client activity while in the area; search the area after clients/leave. Ability to: work alone and as part of a team under the direction of a supervisor; learn the custody/security policies and procedures of the facility to which assigned; establish rapport and develop positive interpersonal relationships with clients; differentiate between a personal and therapeutic relationship; accompany clients to scheduled appointments, individual and group therapy sessions and various activities; learn and participate in the mental health and/or medical treatment of clients in the facility to which assigned; record information in client charts clearly and accurately; stand and walk for extended periods of time which may include an entire shift; communicate orally and in writing; safely drive a motor vehicle using defensive driving techniques; understand and follow oral and written instructions, policies and procedures.
Business Startup Specialist I LegalZoom.com IncBusiness Startup Specialist IReno, NVProven ability to build trust and provide consultative solutions - experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, and estate and retirement planning.
Deal Operations Specialist - Truckee, CA Anywhere Real Estate IncDeal Operations Specialist - Truckee, CATruckee, CAHome to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby''s International Realty, we fulfill our purpose to empower everyone''s next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
Specialist Finance Shared Svcs MGM Resorts InternationalSpecialist Finance Shared SvcsNVSupport, develop and maintain effective communication and excellent relationship with internal customers (included but not limited to business units, operations, property CFOs) including ensuring their requirements are identified and consistently met. Participate in continuous measurement, development and improvement of customer service quality and efficiency with and on behalf of senior management across the Finance Shared Services Center.
Linehaul Dispatch Specialist (RNSC) | Reno LASERSHIP, INC.Linehaul Dispatch Specialist (RNSC) | RenoReno, NVThe hourly rate range may be inclusive of several career levels at OnTrac, and the actual base hourly rate offered may vary depending on several factors including, but not limited to: geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: OnTrac- RNSC- 9715 N.
Referral Specialist Renown HealthReferral SpecialistReno, NVThis position will be responsible for the completion of authorizations, including but not limited to, data entry of information received by phone, fax or electronically,verification of member eligibility, benefit coverage, coordination of benefitsinformation, communication of the members plan benefits and/or exclusions to with physician offices and collection of pertinent clinical documentation. License(s): Certification(s): Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, Excel and Wordand have the skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Senior Billing Specialist Relativity ODA LLCSenior Billing SpecialistNV$60,000–$90,000 / yearRequired Skills: Accounts Receivable (AR), Billing, Communication, Customer Service, Data Entry, Enterprise Resource Planning (ERP) Systems, Invoices, Microsoft Excel, Payment Processing. The Senior Billing Specialist is a key contributor to the OTC team, responsible for the accurate and timely preparation of customer invoices, contract processing, and billing documentation across a broad range of product lines and billing models.
Reservations Specialist Atlantis Casino Resort SpaReservations SpecialistReno, NVStrong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or through email.
Microbiology Instrument Specialist- St. Louis, MO/ Kansas City, KS Becton Dickinson Medical DevicesMicrobiology Instrument Specialist- St. Louis, MO/ Kansas City, KSSparks, NevadaDevelops and closes accounts within the assigned geographic territory using a coordinated team selling model (Account Executive, Clinical Specialists, Lab Automation Specialists, National Accounts, Strategic Customer Group, Service Engineers, and Applications Specialists, Distribution Partners, Applications Specialist, Field Service, and Marketing). Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
Microbiology Instrument Specialist- Texas Becton Dickinson Medical DevicesMicrobiology Instrument Specialist- TexasSparks, NevadaDevelops and closes accounts within the assigned geographic territory using a coordinated team selling model (Account Executive, Clinical Specialists, Lab Automation Specialists, National Accounts, Strategic Customer Group, Service Engineers, and Applications Specialists, Distribution Partners, Applications Specialist, Field Service, and Marketing). Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
Sheriff Support Specialist - Hourly Carson CitySheriff Support Specialist - HourlyCarson City, NV$25.36–$35.51 / hourUnder general supervision, responsible for assisting customers with the completion of civil paperwork, fingerprints, concealed weapons permits, temporary protective orders, stalking and harrasment orders, work permits, eviction notices and other law enforcement programs. SUPERVISION RECEIVED AND EXERCISED: Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms.
Sheriff Support Specialist Carson CitySheriff Support SpecialistCarson City, NV$23.15–$32.42 / hourUnder general supervision, responsible for assisting customers with the completion of civil paperwork, fingerprints, concealed weapons permits, temporary protective orders, stalking and harassment orders, work permits, eviction notices and other law enforcement programs. SUPERVISION RECEIVED AND EXERCISED: Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms.
Pension Specialist Zenith American SolutionsPension SpecialistSparks, NevadaWe are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. The Pension Specialist performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines.
Office Specialist Carson CityOffice SpecialistCarson City, NV$20.54–$28.75 / hourPerforms complex technical and/or specialized office support work, which requires the exercise of independent judgment, the application of technical skills and a knowledge of detailed or specialized activities related to the department to which assigned. Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies, rules and procedures.