location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

YEAR

Customer Services Consultant

Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.

ACTIVE

<h3>Overview</h3><p>Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary. Is expected to utilize critical thinking skills to resolve issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.</p><h3>Responsibilities</h3><p><strong>What you will do:</strong></p><ul><li>Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.</li><li>Answer/respond to client inquiries or concerns via telephone, written correspondence, email or online chat. Gathers, researches and analyzes policy information to provide accurate information to each client.</li><li>Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary.</li><li>Conduct outbound calls to follow up on previous client concerns to ensure issues are resolved accurately and timely.</li><li>Manage status requests and resolve questions that do not require assistance from a licensed representative.</li><li>Analyze and service assigned products within the Western & Southern Life portfolio.</li><li>Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.</li><li>Maintains accurate information and documentation in Salesforce Customer First Platform.</li><li>Utilize multiple administration systems to service clients.</li><li>Develop and maintain positive working relationships with internal and external clients.</li><li>Process all work requests received from various departments within established service levels.</li><li>Process credit card payments and accurately record credit card information received from customers.</li><li>Retrieves and records voice mail messages and refers to appropriate associate to process.</li><li>Gather requested information and completes any forms necessary to comply with client requests for service.</li><li>Make outbound calls to prospective clients to conduct a Personal History Interview (PHI).</li><li>Identify system or procedural problems and recommend improvements to benefit clients or associates.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li></ul><h3>Qualifications</h3><ul><li>High School Diploma or GED (Required).</li><li>Proven experience managing and effectively resolving client issues (Required).</li><li>Demonstrated experience providing excellent service (Required).</li><li>Demonstrated experience working effectively within a team (Required).</li><li>Previous contact center experience preferred but not required (Preferred).</li><li>Must provide examples from work experience of maintaining high degree of accuracy associated with high volumes of work and/or multiple duties (Required).</li><li>Must provide examples from work experience demonstrating flexibility to meet department demands (Required).</li><li>Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.</li><li>Ability to prepare correspondence, reports, and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills.</li><li>Demonstrated ability to receive, organize and manage large amounts of diverse information and documentation.</li><li>Must be able to handle confidential information in a discreet manner.</li><li>Working knowledge of word processing applications.</li></ul><h3>Work Setting/Position Demands</h3><ul><li>Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.</li><li>Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.</li><li>Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.</li><li>Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.</li><li>Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.</li><li>Performs substantial movement of wrists, hands, and fingers for continuous computer work.</li><li>Extended hours required during peak workloads or special projects/events.</li></ul><h3>Travel Requirements</h3><ul><li>None</li></ul>#J-18808-Ljbffr

Western & Southern Financial Group

Customer Service Consultant

JobLeads

Services Representative

Manage project setup and vendor contract inputs in the Transaction Processing System (“TPS”); Updating of approver assignments on Projects within Medpace systems; Submission of monthly reimbursements to payroll; Provide precise and detailed information for certain project and internal budgets; Act as liaison for internal customers and external vendors; and. Associate’s degree and prior work experience preferred; Experience with Microsoft Excel and Word preferred; Excellent organizational and communication skills with the ability to be customer service-oriented; Detail-oriented with the ability to meet deadlines; and.

<h3>Job Summary</h3><p>Team player needed! Are you looking to work in a fast-paced environment? Come join the Medpace Shared Services team. We are seeking a candidate that can multi-task, is very detailed focused, and thrives in a team atmosphere.</p><h3>Responsibilities</h3><ul><li>Manage project setup and vendor contract inputs in the Transaction Processing System (“TPS”);</li><li>Updating of approver assignments on Projects within Medpace systems;</li><li>Submission of monthly reimbursements to payroll;</li><li>Provide precise and detailed information for certain project and internal budgets;</li><li>Act as liaison for internal customers and external vendors; and</li><li>Maintain knowledge of appropriate Medpace Standard Operating Procedures (SOPs) and guidelines.</li></ul><h3>Qualifications</h3><ul><li>Associate’s degree and prior work experience preferred;</li><li>Experience with Microsoft Excel and Word preferred;</li><li>Excellent organizational and communication skills with the ability to be customer service-oriented;</li><li>Detail-oriented with the ability to meet deadlines; and</li><li>Ability to work 8:30 - 5:00 Monday – Friday within an office environment, but with a flexible schedule during peak times.</li></ul><h3>Medpace Overview</h3><p>Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.</p><h3>Why Medpace?</h3><p>People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.</p><p>The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.</p><p><strong>Cincinnati Perks</strong></p><ul><li>Cincinnati Campus Overview</li><li>Flexible work environment</li><li>Competitive PTO packages, starting at 20+ days</li><li>Competitive compensation and benefits package</li><li>Company-sponsored employee appreciation events</li><li>Employee health and wellness initiatives</li><li>Community involvement with local nonprofit organizations</li><li>Discounts on local sports games, fitness gyms and attractions</li><li>Modern, ecofriendly campus with an on-site fitness center</li><li>Structured career paths with opportunities for professional growth</li><li>Discounted tuition for UC online programs</li></ul><p><strong>Awards</strong></p><ul><li><p>Named a Top Workplace in 2024 by The Cincinnati Enquirer</p></li><li>Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024</li><li>Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility</li></ul><p><strong>What to Expect Next</strong></p><p>A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.</p>#J-18808-Ljbffr

Medpace

Shared Services Associate - Project Setup

HOUR

Customer Services Administrator

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

KBSkills

<p><strong>Basic Function:</strong><br/>Support the customer service department by performing routine administrative tasks to ensure accurate and timely customer invoicing for products, shipping, and credits.</p><p><strong>Responsibilities:</strong></p><ul><li>Maintain quotations, sales data, and selling prices.</li><li>Review daily KPI reports and handle credit/debit memos and returns.</li><li>Manage price increases, month-end billing, and warehouse postings.</li><li>Process samples in SAP and manage customer credit limits.</li><li>Provide invoice copies, set up statements, and offer backup support for Customer Service.</li><li>Perform other tasks as assigned by the manager.</li></ul><p><strong>Qualifications:</strong></p><ul><li>High School Diploma with 3-5 years of experience in customer service, accounts payable, or order entry.</li><li>Experience in export transportation or international business preferred.</li></ul><p><strong>Skills:</strong></p><ul><li>Strong customer focus, communication, and organizational skills.</li><li>Proficiency in Microsoft Word, Excel, Salesforce, and SAP.</li><li>Ability to handle multiple tasks in a fast-paced environment and maintain confidentiality.</li><li>Strong math skills and attention to detail.</li></ul><div><p>Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.</p></div><div><h3>EEO Notice </h3><p>Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.</p><p>Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. Aspart of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <p>HR@vaco.com</p> .</p><p>Vaco by Highspring also wants all applicants to know their rights that <a href="https://www.eeoc.gov/poster" rel="noopener nofollow noreferrer" target="_blank">workplace discrimination is illegal</a>. </p><p>By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.</p></div><div><h3>Privacy Notice</h3><p>Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. </p><ul><li>California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees <a href="https://www.vaco.com/privacy/#ccpa" rel="noopener nofollow noreferrer" target="_blank">here</a>.</li><li>Virginia residents may access our state specific policies <a href="https://www.vaco.com/privacy/" rel="noopener nofollow noreferrer" target="_blank">here</a>.</li><li>Residents of all other states may access our policies <a href="https://www.vaco.com/privacy/" rel="noopener nofollow noreferrer" target="_blank">here</a>. </li><li>Canadian residents may access our policies in English <a href="https://www.vaco.com/privacy/" rel="noopener nofollow noreferrer" target="_blank">here</a> and in French <a href="https://www.vaco.com/privacy-policy-fr/" rel="noopener nofollow noreferrer" target="_blank">here</a>.</li><li>Residents of countries governed by GDPR may access our policies <a href="https://www.vaco.com/privacy/" rel="noopener nofollow noreferrer" target="_blank">here</a>.</li></ul></div><div><h3>Pay Transparency Notice</h3><p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:</p><ul><li>the individual’s skill sets, experience and training;</li><li>licensure and certification requirements;</li><li>office location and other geographic considerations;</li><li>other business and organizational needs.</li></ul><p>With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.</p></div>

Vaco provides expert consulting, permanent placement, executive search and strategic stafﬁng for companies around the world, in the areas of accounting, ﬁnance, technology, healthcare, operations, administration and more. As a premier talent solutions ﬁrm, Vaco connects people to their dream jobs and helps leading companies ﬁnd talent to grow their business. Since its founding in 2002, Vaco has grown to more than 35 ofﬁces across the globe, 700+ employees, more than 3,000 consultants and $450M in revenue. Vaco has been named to Inc. magazine’s list of the fastest-growing private companies for past 11 years and is dedicated to developing long-term relationships, life-long careers and creative client solutions.

Vaco LLC

Customer Service Administrator

Accounts Payable

Administrative Skills

Billing

Customer Relations

Customer Support/Service

Detail Oriented

English Language

Hair Styling

High School Diploma

International Business

Mathematics

Microsoft Excel

Microsoft Word

Multitasking

Order Processing

Organizational Skills

Performance Metrics

SAP Administration

Sales

Salesforce.com

State Laws and Regulations

Time Management

Warehousing

Vaco, LLC

Business Manager

Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. The Territory Business Manager will originate new business by calling on medical businesses and other businesses where our products and services have application, building relationships and closing business.

<h3>Overview</h3><p>Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!</p><h3>Responsibilities & Qualifications</h3><p>We are seeking a <strong>Territory Business Manager</strong> to join our Sales team in <strong>COLUMBUS, OH</strong>.</p><p>The <strong>Territory Business Manager</strong> will originate new business by calling on medical businesses and other businesses where our products and services have application, building relationships and closing business. The successful candidate will have high energy and the ability to multi-task in a fast-paced environment. Sales professionals with recent cold-calling experience and willingness to call and visit prospects on a daily basis are likely to be successful.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead generation and qualification through in-field activities, cold calls, targeted visits & telemarketing</li><li>Develop sales opportunities by researching and identifying potential accounts</li><li>Grow a pipeline in order to meet weekly/monthly/quarterly targets as directed by supervising manager</li><li>Soliciting new accounts, building rapport, and preparing presentations, quotations, and demonstrations of products</li><li>Utilize prospect database to target top prospects, organize in-field activity and collect pertinent information</li><li>Pre-plan and execute weekly sales activity and prospecting cadence making scheduled visits</li><li>Identify and participate in various Trade Shows, Exhibitions and Associations as selected</li><li>Work in a collaborative effort with individuals within the other selling channels, service team members and company associates</li><li>Maintain prospect database with inputs and updates in an accurate and consistent fashion</li><li>Attend and participate in various Team meetings as selected</li><li>Utilize and follow established sales process</li></ul><p><strong>Minimum Qualifications:</strong></p><ul><li>Minimum of 3 years' business-to-business or outside or field sales experience</li><li>Bachelor's degree or equivalent work experience</li><li>Successful track record working with sales organizations to achieve and exceed their sales goals</li><li>Ability to make compelling presentations to medical offices using visual aids and other media</li><li>Experience in the medical field preferred but not required</li><li>Track record of successful negotiation with the most skilled or resistant groups</li><li>Proficiency with Microsoft Office, Excel, Power Point and Outlook</li><li>Track record of attaining challenging sales goals and managing accounts within a designated region</li><li>Ability to utilize social media platforms to leverage for prospecting and identifying opportunities</li></ul><h3>Company Values & Benefits</h3><p>We offer a competitive total compensation package which includes a base salary with an <em>uncapped</em> monthly sales commission. A first year minimum sales commission is guaranteed and paid for by the company, with the expectation for the total package to be over $100,000 in year one, and then an opportunity to increase for year two and beyond. Additional perks include a generous monthly car/fuel allowance, significant opportunities for growth and career advancement, and an EXCELLENT benefits package that includes:</p><ul><li>Competitive pay</li><li>Uncapped Commission Plan</li><li>Medical, Dental, Vision</li><li>Pet, Legal, and Hospital Indemnity Insurance</li><li>401k (match)</li><li>Paid Time Off Package</li><li>Great company culture</li><li>Collaborative team environment</li><li>Advancement opportunities based on performance</li></ul><p><em>ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.</em></p>#J-18808-Ljbffr

ImageFIRST Healthcare Laundry Specialists

Territory Business Manager - Specialty

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The Best Service Specialist Jobs in Hyde Park, OH | Monster