n\n Collaborate with data and reporting resources to ensure Epicor data definitions, calculations, and business rules are documented and consistently represented in downstream reporting.\n \n\n Establish appropriate logging, reconciliation, alerting, and recovery procedures for business-critical integrations and automated processes.\n \n\n \nTechnical Governance, Quality, and Documentation\n\n Follow and help mature LaundryLux's software development lifecycle, change control, source control, peer review, testing, release, and production support practices.\n \n\n Maintain clear technical documentation for all developed solutions, including purpose, owners, dependencies, data mappings, logic, security, deployment steps, test evidence, known limitations, and support procedures.\n \n\n Ensure changes are developed and validated in the appropriate non-production environment and are not moved into production without required review and approval.\n \n\n Apply role-based security, least-privilege access, segregation-of-duties considerations, and secure coding practices to Epicor solutions.\n \n\n Maintain an accurate inventory of Epicor customizations, integrations, scheduled processes, reports, and other IT-owned solution components.\n \n\n \nProduction Support and Operational Reliability\n\n Serve as a senior escalation point for complex Epicor incidents, performance issues, data errors, failed integrations, and production defects.\n \n\n Perform structured root-cause analysis and implement durable corrective actions rather than repeated manual workarounds.\n \n\n Participate in Epicor ticket triage, provide realistic estimates and status updates, and ensure work is prioritized according to business impact and agreed service expectations.\n \n\n Coordinate with Epicor Support, implementation partners, and other vendors while retaining internal ownership of the issue and validating vendor-proposed solutions.\n \n\n Support planned maintenance, upgrades, deployments, and critical business periods as required.\n