Utilizes the employee communication log to summarize relevant events of each shift; Reads the employee communication log before beginning shift duties; Communicates, complies with, and enforces all shelter and WMU rules, policies, and procedures; Focus on building relationships with shelter guests and WMU clients; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions, and assisting with problem solving, while demonstrating empathy and acceptance; Utilizes strategies consistent with industry models such as the Harm Reduction model when working with shelter guests; effectively manages crisis and conflict situations; Greets volunteers and offer support for their efforts, supervision, and assistance as needed; Completes required training and developmental activities, including continuous learning about issues regarding homelessness substance use and behavioral health as well as the availability of social support systems. Assures access to emergency services for guests and clients as necessary; Completes all paperwork, maintain and update shelter guest and WMU client files, and clearly communicate with other shelter and WMU staff through written and verbal reports; Completes and maintains necessary records, maintaining confidentiality and complying with regulations regarding client confidentiality.