Licensed Clinical Social Worker HeadwayLicensed Clinical Social WorkerRochester, NYWe make it easy for mental health providers to take insurance by credentialing you with the nation’s largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner.
Social Work Supervisor Mary Cariola CenterSocial Work SupervisorRochester, New YorkCoordinate with the University of Rochester Medical Center’s mobile dentistry clinic (SmileMobile) by scheduling Cariola students for onsite mobile dentistry services. Maintain appropriate, current and accurate social work files, central files and other reports as necessary for case management services for assigned caseload.
License Master Social Work (LMSW), Full Time, Day Rochester Regional Health SystemLicense Master Social Work (LMSW), Full Time, DayNY$28.25–$36.50 / hourDetermine patient and family needs related to social supports, financial support or counseling, housing appropriateness, transportation and psychological supports; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverage; coordinate admission for all patients in need of dialysis. LICENSES / CERTIFICATIONS: LMSW - Licensed Master Social Worker - New York State Education Department (NYSED)New York State Education Department (NYSED)New York State Education Department (NYSED).
Social Work Coordinator IV University of RochesterSocial Work Coordinator IVRochester, NY$19.91–$26.88 / hourIncoming Phone Calls: Performs functions associated with client information processing for the three distinct Social Work programs, with an understanding of the social determinants of health, mental health, trauma, and the unique needs clients and their support person may present with. The Social Work Intake Coordinator is responsible for assessing and triaging all walk in patients, families and visitors, phone calls to the department, service requests, and distribution of patient resources, as well as other duties as assigned.
Adjunct Professor of Social Work Roberts Wesleyan UniversityAdjunct Professor of Social WorkRochester, NYIn support of the diversity of thought, Roberts offers over 60 undergraduate programs/majors, including 2 associates programs and 5 bachelors completion programs, alongside a portfolio of 22 masters and doctoral programs, and 26 online programs, including hybrid options; our first doctoral program launched in 2016.Responsibilities:Teach a generalist social work courseParticipate in the assessment of student competenciesPrepare course syllabi in collaboration with the lead professorUpload course materials in Moodle in collaboration with the lead professorHold weekly office hoursProvide timely responses to students' email communicationProvide timely feedback on student assignmentsPerform other related duties as assignedQualifications:Minimum QualificationsMSW degree from a CSWE-accredited programAt least two years of post-masters practice experienceKnowledge of and commitment to diversityCommitment to the NASW Code of EthicsAbility to effectively use Moodle and teach online coursesKnowledge of and commitment to the mission of Roberts Wesleyan UniversityPreferred QualificationsPrevious experience as a social work instructor in a higher education environmentCandidates must also demonstrate a strong commitment to the integration of Christian faith and professional practice and a willingness to support the University's Christian mission and identity. The BSW programs in the Department of Social Work are housed in the School of Education and Social Work on our park-like campus in Rochester, New York, providing the program with the advantages of a suburban setting within a vibrant metropolitan area.
Director, Care Management & Social Work - UH, UMMC, NWCH, CSHC Rochester Regional Health SystemDirector, Care Management & Social Work - UH, UMMC, NWCH, CSHCRochester, NY$85,000–$135,000 / yearLICENSES / CERTIFICATIONS: BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA)American Heart Association (AHA), LCSW - Licensed Clinical Social Worker - New York State Education Department (NYSED)New York State Education Department (NYSED)New York State Education Department (NYSED). Working collaboratively with the MD Advisor for Care Management, the Director also is responsible for building coalitions with all members of the care team as well as hospital and health system leadership to implement changes to improve patient flow, the patient experience, and staff and physician satisfaction, as well as increase reimbursement and reduce denials.
Director of Social Work and Admissions Insero Talent SolutionsDirector of Social Work and AdmissionsRochester, NYAs a member of the senior leadership team, plays a key role in shaping and executing the organization’s strategic direction and mission; collaborates with other leaders to ensure the organization's values are infused in day-to-day operations and a philosophy of person-direct care fostering teamwork, accountability, and a culture of continuous improvement across the organization. As requested, conducts or arranges facility in-service training on the role of the Social Worker, Members' rights and responsibilities, New York State Abuse Reporting Law, psychosocial implications of aging, institutionalization, disability, death and dying, or other related topics.
Manager, Social Workers University of RochesterManager, Social WorkersRochester, NY$81,307–$109,761 / yearThe Social Work Clinical Manager is responsible for collaborating with Pediatric Division and OB/GYN Chairs and Nurse Managers in assigned pediatric and OB/GYN specialty areas to assess social work staffing needs, service models and provide continuous monitoring and enhancement of social work service delivery. Establishes and maintains liaison with the division chairs in assigned areas, departmental and administrative staff, and nursing personnel in order to participate in interdisciplinary management activities including planning, program development, operations monitoring and program evaluation.
NewSocial Worker Friendly Senior LivingSocial WorkerRochester, New YorkMust be clean and neat in appearance and have a “friendly” service-oriented, cooperative, demeanor and supports Culture of Excellence initiatives by interactions with co-workers and/or Members. The Social Worker assists the Social Work Manager in planning and carrying out social work programs for Members and families of the Home.
Supervisor, Social Worker University of RochesterSupervisor, Social WorkerRochester, NY$69,326–$93,600 / yearProvides social work interventions to patients and their families including emotional support in crisis situations, information about and referral to community resources, facilitation of patient transfer to other care facilities and other services relevant to the patient's discharge from the ED; Performs psychosocial assessments of patients identified through referral and/or risk assessment. Responsibilities: The Supervisor, Social Worker, in collaboration with the interdisciplinary care team, provides social work clinical services, including discharge planning, to individuals and families of all ages and is responsible for the recruitment, training, scheduling and supervision of the ED social work staff.
Social Worker University of RochesterSocial WorkerRochester, NYThese patients include, but are not limited to; elderly or disabled persons in need of home services or protection; persons experiencing emotional crises; and patients with new, chronic or terminal diagnoses and those to be evaluated for transplant or mechanical device. Job Location (Full Address): Opening: Worker Subtype: Time Type: Scheduled Weekly Hours: Department: Work Shift: Range: Compensation Range: The referenced pay range represents the minimum and maximum compensation for this job.
Social Worker Assistant University of RochesterSocial Worker AssistantRochester, NY$24.22–$33.91 / hourThe social work assistant will collaborate with the primary therapists and community providers to facilitate timely access to services and support transition between levels of care; to provide access to concrete services that support treatment adherence. Subscribes to the Departmental goal of creating a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences.
Social Worker Mary Cariola CenterSocial WorkerRochester, New YorkMaintains appropriate, current and accurate social work files, central files and other reports as necessary for case management services for assigned caseload. Provides supervision and didactic services for area college students interested in pursuing a social work career and when deemed necessary by the Social Work Supervisor/Manager.
Social Worker- Full Time Rochester Regional Health SystemSocial Worker- Full TimeRochester, NY$28.25–$36.50 / hourDetermine patient and family needs related to social supports, financial support or counseling, housing appropriateness, transportation and psychological supports; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverage; coordinate admission for all patients in need of dialysis. LICENSES / CERTIFICATIONS: LMSW - Licensed Master Social Worker - New York State Education Department (NYSED)New York State Education Department (NYSED)New York State Education Department (NYSED).
Social Worker (Temporary) UNCOMMON SCHOOLS, INC.Social Worker (Temporary)Rochester, NY$93,000–$130,000 / yearManage administrative and appropriate direct-service elements of the referral process for social services and special education services including: Conducting regular needs-assessments of current and emerging student and family needs; Using needs-assessments to identify and cultivate internal and external resources and services; Referring individuals and families to external resources and services; Monitoring and facilitating the delivery of external resources and services; Evaluating impact and quality of external resources and services; Administering records, documentation, and other compliance activities. Drive to improve the minds and lives of students in and out of the classroom; Proven track-record of high achievement; Evidence of self-motivation and willingness to be a team player; Bachelor's degree is required; Master's degree is preferred; (Master's degree in Social Work is required in NJ) and.
Outpatient Per Diem Social Worker Rochester Regional Health SystemOutpatient Per Diem Social WorkerRochester, NY$25–$35 / hourDetermine patient needs through rounds, chart review, patient/family interviews and team conferences; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverage. Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented; ensure inappropriate referrals are channeled correctly and documented.
Supervisor, Social Worker (L) University of RochesterSupervisor, Social Worker (L)Rochester, NY$69,326–$90,124 / yearResponsibilities: The senior social worker collaborates with the Social Work Clinical Coordinator and Clinic Director in the ongoing management and operations of Adult Ambulatory Crisis and Access coordination. LMSW - Licensed Medical Social Worker - State Licensure as defined by the State Board for Social Work, State Education department, Division of Professional Licensing Services upon hire required.
Social Worker I - HC-Full Time, Day Rochester Regional Health SystemSocial Worker I - HC-Full Time, DayNY$60,500–$73,000 / yearEDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Social Worker II - HC Full Time, Day Rochester Regional Health SystemSocial Worker II - HC Full Time, DayRochester, NY$60,500–$75,000 / yearEDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Social Worker I - HC Part Time, Day Rochester Regional Health SystemSocial Worker I - HC Part Time, DayRochester, NY$53,040–$72,800 / yearEDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Social Learning Specialist - Recreational Center Program Center for Youth ServicesSocial Learning Specialist - Recreational Center ProgramRochester, NY$20–$23 / hourFull timeThe Social Learning specialist works to create a youth/family/faculty-friendly presence within the recreational centers that is founded on cooperative relationships and direct communication. They will also deliver a variety of best-practice and research-based services (i.e., groups, workshops, curricula), as needed, with a focus on the Positive Behavior Intervention and Supports.
Future Opening: Social Media Managers 2026 PuroSystems LLCFuture Opening: Social Media Managers 2026Rochester, NYRemotePuroClean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. You will work closely with cross-functional teams including product creative and analytics to develop and execute campaigns that drive brand awareness, customer engagement, and measurable business outcomes.
Senior Social Welfare Examiner Orleans County Personnel DepartmentSenior Social Welfare ExaminerAlbion, NY
School Social Worker BROCKPORT SCHOOL DISTRICTSchool Social WorkerNYThe ideal candidate will have a strong background in social work, a deep understanding of the unique challenges faced by students, and the ability to collaborate with educators, parents, and other professionals to support the overall well-being of students. Position Overview: We are seeking a dedicated and compassionate School District Social Worker to join our team and make a positive impact on the lives of students within our educational community.
Social Worker (LMSW) Healthy Steps Specialist-Part Time, Day Rochester Regional Health SystemSocial Worker (LMSW) Healthy Steps Specialist-Part Time, DayBatavia, NY$62,400–$75,500 / yearThe Healthy Steps Specialist is an early child development expert who will join the pediatric primary care team to provide interventions, referrals, and follow-up for families with patients' ages 0-5. SUMMARY: Healthy Steps, a program of Zero to Three, promotes nurturing caregiving, which supports families and improves healthy development and well-being of babies and toddlers, preparing them for school and life.
Licensed Master Social Worker (NY HELPS), Central New York Psychiatric Center, Albion Satellite Unit, P27464 New York State Thruway AuthorityLicensed Master Social Worker (NY HELPS), Central New York Psychiatric Center, Albion Satellite Unit, P27464Albion, NY$74,193–$94,121 / yearIf appointed you may be required to become an enrolled Medicare provider; obtain and provide to your employer a National Provider Identifier (NPI) number issued by the National Plan and Provider Enumeration System (NPPES); and otherwise actively participate to the degree necessary to allow for your services to be billed through Medicare and Medicaid. Minimum Qualifications Candidates from outside or within State Service can be considered for hire under the Hiring for Emergency Limited Placement - Statewide (NY HELPS) program if they are licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW).
Future Opening: Social Media Experiment 2026 PuroSystems LLCFuture Opening: Social Media Experiment 2026Rochester, NYRemote5 years of experience in digital marketing, preferably in a leadership or managerial role, with a strong track record of driving successful digital campaigns across multiple channels. As a Digital Marketing Manager at Google, you will play a crucial role in shaping and executing data-driven marketing strategies that support the growth of our global client base.
Future Opening: Social Media Executive 2026 PuroSystems LLCFuture Opening: Social Media Executive 2026Rochester, NY5 years of experience in digital marketing, preferably in a leadership or managerial role, with a strong track record of driving successful digital campaigns across multiple channels. PuroClean is leading the industry in emergency property restoration services, helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.
Licensed Clinical Social Worker (LCSW) Gotham Enterprises LtdLicensed Clinical Social Worker (LCSW)Rochester, NY$115,000–$120,000This full-time telehealth role gives Licensed Clinical Social Workers the opportunity to provide therapy from a remote setting while supporting clients throughout New York. The work includes conducting virtual sessions, building treatment plans, documenting progress, and helping clients work through personal, emotional, and mental health concerns.
Social Worker (Community Outreach) Total LifeSocial Worker (Community Outreach)Rochester, New YorkThis unique role blends clinical practice and community engagement — you’ll provide direct support to older adults through wellness assessments and initial therapy sessions at our partner residential locations, helping connect them to ongoing care. As a behavioral health organization dedicated to older adult care, we use evidence-based practices to help clients live emotionally healthy, connected, and fulfilling lives.
Social Worker/Custody and Removal Coordinator LukosSocial Worker/Custody and Removal CoordinatorBatavia, New YorkAssist ERO Field Office in release planning for noncitizens with vulnerabilities and in general population by researching referrals and identifying needed resources in the U.S. Planning activities may include communicating with family members, securing resources such as medical/mental healthcare, and identifying housing options or placement in a shelter or hospital/institution. Experience Required At least two (2) years of related experience (e.g., experience providing services to victims, trauma-informed programming, experience working with immigrants or foreign-born individuals) and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level.
Social Care Navigator FT Arc of MonroeSocial Care Navigator FTRochester, NYYoull work closely with a dedicated network of providers to connect members with vital HRSN (health related social needs) services, ensuring they receive continuous support and follow-up. As a Social Care Navigator, youll be at the heart of transforming lives-helping Medicaid members, including those with Intellectual and/or Developmental Disabilities, overcome barriers and unlock their full potential.
Social Worker or Behavioral Counselor (LCSW, LPC, LMFT) Nurocoach Medical Group P LLCSocial Worker or Behavioral Counselor (LCSW, LPC, LMFT)Rochester, NYRemoteThe ideal team member will: be a licensed clinical provider in one of our target states; be passionate about providing best-in-class clinical support to chronic pain patients who may also be struggling with depression, anxiety, and related ailments; and. We are seeking a contract behavioral health professional (LCSW, LPC, LMFT) to provide telehealth services to patients on a self-selecting schedule, allowing you to set your own hours.
Deputy County Attorney: General Social Services Division COUNTY OF MONROEDeputy County Attorney: General Social Services DivisionRochester, NY$87,000–$125,000 / yearThe General Social Services Division provides professional legal representation to the Monroe County Division of Social Services in order to advocate the delivery of the Division's services, including public assistance, Medicaid, and guardianships, and to maximize the collection of monies owed the Division of Social Services. • The ideal candidate(s) will have paid or unpaid experience at a prosecutor, public defender, or municipal law department office, private law firm or judicial office is preferred.
DIRECTOR OF SOCIAL EMOTIONAL AND MENTAL HEALTH ANTHONY L JORDAN HEALTH CORPDIRECTOR OF SOCIAL EMOTIONAL AND MENTAL HEALTHRochester, NY$115,600–$122,305 / yearJordan Health is now seeking a Director of Social Emotional and Mental Health who, under the guidance of the Associate Chief Medical Officer, is primarily responsible for contributing to the creation of an integrated delivery system by supporting the underpinnings of mental health and wellness, with attention to social determinants. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services.
Registered Nurse (RN) Case Manager II, (Full-Time, Days), Homecare Rochester Regional HealthRegistered Nurse (RN) Case Manager II, (Full-Time, Days), HomecareRochester, New YorkWorks collaboratively with other care team members by communicating all changes in patient status and/or service needs to the appropriate care team member and ensures appropriate action is taken in a timely manner. Manages and coordinates patient care, including clinically complex cases, in a manner which ensures the efficient and effective delivery of appropriate services and community supports.
Registered Nurse (RN) Case Manager II, (FullTime, Days), Homecare Rochester Regional HealthRegistered Nurse (RN) Case Manager II, (FullTime, Days), HomecareROCHESTER, NYRESPONSIBILITIES: LEVEL I: Identifies and prioritizes health problems based on assessment Develops or implements an interdisciplinary Plan of Care based on the needs identified during the assessment, with input from the patient (and their caregivers as applicable), in collaboration with the attending physician and other care team members Manages and coordinates patient care, including clinically complex cases, in a manner which ensures the efficient and effective delivery of appropriate services and community supports Exhibits proficiency and accuracy in the completion of comprehensive assessment/documentation, which may include assessments required by payer sources (e.g., Outcome and Assessment Information Set (OASIS), Hospice Item Set (HIS)). Set your own work schedule to fit your lifestyle and work-life balance Mileage reimbursement + paid drive time between patient visits Shift differentials to reward your flexibility Overtime opportunities for additional earning potential Up to $10,000 in tuition assistance for BSN to MSN advancement Tuition and student loan assistance programs to support your financial goals Comprehensive full benefits package SUMMARY: The RN Case Manager is responsible for the delivery of comprehensive nursing care to a set of assigned patients at a specific point in time.
Registered Nurse (RN) Case Manager, Palliative Home Care (Full-Time, Days) Rochester Regional Health SystemRegistered Nurse (RN) Case Manager, Palliative Home Care (Full-Time, Days)Rochester, NY$77,983–$103,906 / yearWorks collaboratively with other care team members by communicating all changes in patient status and/or service needs to the appropriate care team member and ensures appropriate action is taken in a timely manner. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
Registered Nurse (RN) Case Manager - Home Care (Full-Time, Days) Rochester Regional HealthRegistered Nurse (RN) Case Manager - Home Care (Full-Time, Days)Rochester, New YorkManages and coordinates patient care, including clinically complex cases, in a manner which ensures the efficient and effective delivery of appropriate services and community supports. Plans, organizes and prioritizes care needs for an assigned caseload of patients to ensure their care needs are met and services are delivered according to plan of care.
HRSN Navigator - Care Manager Bridges for Brain Injury IncHRSN Navigator - Care ManagerFarmington, NY$20–$23 / hourPassion & Persistence: Working with individuals facing unmet needs requires compassion, patience, and resilience — but the rewards are seeing people’s lives stabilize and improve. Here’s What We’re Looking For In An HRSN Navigator: The HRSN Navigator / Care Manager plays a critical role in helping Medicaid members access the supports they need to thrive in the community.
Registered Nurse (RN) Case Manager I (Full-Time, Days) - Home Care Rochester Regional Health SystemRegistered Nurse (RN) Case Manager I (Full-Time, Days) - Home CareNY$77,983–$103,906 / yearWorks collaboratively with other care team members by communicating all changes in patient status and/or service needs to the appropriate care team member and ensures appropriate action is taken in a timely manner. Manages and coordinates patient care, including clinically complex cases, in a manner which ensures the efficient and effective delivery of appropriate services and community supports.
Assistant Program Manager Center for Youth ServicesAssistant Program ManagerRochester, NY$26–$28 / hourFull timeThis position provides direct restorative practice support including circles, mediation, de-escalation, mentoring, and psycho-educational groups for youth and adults. The Recreational Center Assistant Program Manager supports the oversight, coordination, and daily operations of multiple R-Center locations.
RN Case Mgr I-HC Rochester Regional Health SystemRN Case Mgr I-HCRochester, NY$77,983–$103,906 / yearWorks collaboratively with other care team members by communicating all changes in patient status and/or service needs to the appropriate care team member and ensures appropriate action is taken in a timely manner. Plans, organizes, and prioritizes care needs for an assigned caseload of patients to ensure their care needs are met and services are delivered according to plan of care.
RN Case Manager - Home Care Rochester Regional Health SystemRN Case Manager - Home CareNY$77,983–$103,906 / yearWorks collaboratively with other care team members by communicating all changes in patient status and/or service needs to the appropriate care team member and ensures appropriate action is taken in a timely manner. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
Registered Nurse (RN) Case Manager - Home Care (Full-Time, Days) Rochester Regional Health SystemRegistered Nurse (RN) Case Manager - Home Care (Full-Time, Days)Rochester, NY$77,983–$103,906 / yearEDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. Manages and coordinates patient care, including clinically complex cases, in a manner which ensures the efficient and effective delivery of appropriate services and community supports.
Home Health Care Manager - Senior (Full time, Day Shift) Rochester Regional Health SystemHome Health Care Manager - Senior (Full time, Day Shift)St. Marys, NY$20.60–$28 / hourEDUCATION: LICENSES / CERTIFICATIONS: NYS DL - valid New York State Driver''s License - New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV)New York State Department of Motor Vehicles (NYSDMV), QHP - Qualified Health Professional - NYS Office of Alcoholism and Substance Abuse Services (OASAS)NYS Office of Alcoholism and Substance Abuse Services (OASAS)NYS Office of Alcoholism and Substance Abuse Services (OASAS). Qualifying fields include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field.
NewCase Manager, RN or Licensed Behavioral Health (SN LTSS) Excellus BCBSCase Manager, RN or Licensed Behavioral Health (SN LTSS)Rochester, New YorkMinimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews.