This role is intended for an experienced technical professional who can support both software and field-level controls issues, including system configuration, databases, controllers, networks, integrations, alarms, trends, schedules, upgrades, and related customer environments. The role works directly with authorized dealers, system integrators, customers, Sales, Engineering, Quality, Offering Management, and Technical Publications to diagnose system and product issues, recommend reliable solutions, support successful deployments and upgrades, and improve customer outcomes.