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You will listen to the needs of our customers, working with them to determine the best new equipment to meet their needs and do whatever is necessary to achieve department sales and capacity goals. If this sounds like you, spend a little time learning about Davis Heating, Cooling, Plumbing and Electric by visiting www.

HOUR

<h3>Who we are</h3>We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Rocky Mount, VA. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Guiding Principles<ol><li>Customer First (Serving with a controlled Sense of Urgency</li><li>Self Driven (Find a path forward)</li><li>Positive Can-Do Attitude (Deal with issues without complaining)</li><li>Knowledge Sharing (Helping others grow in life and career)</li><li>Above and Beyond (Going the extra mile)</li></ol><h3>Why we need you</h3>You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.<h3>The big task</h3>You will listen to the needs of our customers, working with them to determine the best new equipment to meet their needs and do whatever is necessary to achieve department sales and capacity goals.<h3>Key sub tasks</h3><ul><li>Establish customer rapport to sell the right products and services.</li><li>Develop key client relationships, negotiating and closing deals.</li><li>Create sales proposals that are accurate and complete, that can be easily transferred to the installation team.</li><li>Create confidant buyers by providing complete and accurate information about our products and pricing.</li><li>Get potential customers excited about Davis Heating Cooling Plumbing and Electric and encourage them to spread the word.</li><li>Become an expert of your market area, know the customer needs.</li><li>Help set aggressive sales plans, propose expansions.</li><li>Position will be worked from the office in Rocky Mount Va.</li></ul><h3>Skills and experience</h3>If you can achieve the above and you find it fun and challenging - you have just the right amount. <h3>What we offer</h3><ul><li>Our top performers are among the highest paid. You’ll have unlimited earning potential.</li><li>Medical Insurance - we pay 60% of your Health Insurance.</li><li>New technology, including iPhone, Computer & access to integrated software</li><li>401k Plan with a company match</li><li>A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Davis Heating, Cooling, Plumbing and Electric.</li></ul><h3>Learn more about us</h3>If you want to be part of something bigger than just a job – make this career move and find exactly what you are looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Davis Heating, Cooling, Plumbing and Electric by visiting <a href="http://www.davisheat.com/" rel="nofollow">www.Davisheat.com</a>.Equal Opportunity Employer

Davis Heating, Cooling, Plumbing & Electric

Inside Sales Representative

Apple iPhone

Customer Support/Service

Inside Sales

Negotiation Skills

Plumbing

Product Pricing

Sales

Sales Closing Skills

Sales Management

Sales Proposals

Top Sales Rep

HiringThing

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction.

Position Purpose: The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction. The CSR contributes to the company’s commitment to safety, reliability, and customer care within the fuel and HVAC service industry.Typical Job Duties:<ol style="margin-top:0in"><li class="MsoNormal">Answer incoming customer calls, emails, and inquiries in a prompt, courteous, and professional manner.</li><li class="MsoNormal">Schedule fuel deliveries, HVAC service appointments, and maintenance calls in coordination with the dispatch and service teams.</li><li class="MsoNormal">Process customer orders, service requests, payments, and account updates using company software.</li><li class="MsoNormal">Address and resolve customer concerns, complaints, or service issues by investigating problems and providing timely, appropriate solutions.</li><li class="MsoNormal">Communicate service delays, safety advisories, and delivery requirements clearly to customers.</li><li class="MsoNormal">Educate customers on propane safety, equipment maintenance, and available service plans.</li><li class="MsoNormal">Maintain accurate and detailed customer records in the company’s database system.</li><li class="MsoNormal">Assist in outbound call campaigns for service reminders, customer satisfaction surveys, and promotional initiatives.</li><li class="MsoNormal">Collaborate with delivery drivers, service technicians, and management to ensure smooth coordination of services and efficient problem resolution.</li><li class="MsoNormal">Support office administrative tasks, including filing, data entry, and report generation as needed.</li><li class="MsoNormal"> Fill propane cylinders (100 lbs. or smaller)</li><li class="MsoNormal">Sales of propane equipment, such as gas logs and water heaters. Able to answer customer questions about equipment and maintain a current knowledge of equipment types and changes in the industry.</li></ol>Physical Requirements: Sitting for extended periods. Occasional standing, walking, and lifting of office materials/ propane cylinders up to 50 pounds.Working Conditions: Primarily indoors in an office environment. May involve occasional extended hours during peak heating or cooling seasons or emergency situations.Equipment and Machines Used: Computers, telephones, multi-line phone systems, printers, office software, customer management software, and propane cylinder fill pump, (training provided).Reporting Relationships: The Customer Service Representative reports directly to the Division Manager  and or Customer Service Supervisor. This position does not typically supervise other staff.Qualifications:<ul style="margin-top:0in"><li class="MsoNormal">Education: High school diploma or equivalent required. Associate’s degree or related coursework preferred.</li><li class="MsoNormal">Related Experience: A minimum of 2 years of customer service experience, preferably in the propane, HVAC, energy, or utility industries.</li></ul>Job Knowledge/Skills Required:<ol style="margin-top:0in"><li class="MsoNormal">Strong customer service and interpersonal communication skills.</li><li class="MsoNormal">Proficiency in handling multi-line phone systems and customer management software.</li><li class="MsoNormal">Ability to remain calm, professional, and empathetic during challenging customer interactions.</li><li class="MsoNormal">Strong organizational and time management abilities.</li><li class="MsoNormal">Basic knowledge of propane delivery and HVAC service processes preferred.</li><li class="MsoNormal">Ability to manage multiple tasks while maintaining attention to detail.</li><li class="MsoNormal">Problem-solving skills and the ability to resolve issues promptly and effectively.</li><li class="MsoNormal">Competency in using office software, including word processing, spreadsheets, and email.</li><li class="MsoNormal">Familiarity with safety protocols and emergency response procedures in a propane/HVAC context is a plus.</li><li class="MsoNormal">Strong teamwork and collaboration skills.</li><li class="MsoNormal">Familiarity with how to operate propane equipment is a plus.</li></ol>

Hall Oil & Propane Inc

Customer Service Representative (CSR - Clemmons)

Administrative Skills

Billing

Campaigns

Communication Skills

Customer Relations

Customer Satisfaction

Customer Service Management

Customer Training

Data Entry

Database Technology

Delivery Driving

Detail Oriented

Emergency Procedures

Emergency Response

Energy & Utilities

Equipment Maintenance/Repair

HVAC

Interpersonal Skills

Maintenance - HVAC

Maintenance Services

Market Surveys

Multitasking

Natural Gas

On Site Support

Order Processing

Organizational Skills

Physical Demands

Printers

Problem Solving Skills

Promotional Programs

Pumps

Resolve Customer Issues

Safety/Work Safety

Software Administration

Spreadsheets

Systems Administration/Management

Telephone Skills

Time Management

Word Processing

Proliant

FULL_TIME

YEAR

This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access. Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement.

<div style="text-align:center">Support Analyst</div> Position Snapshot This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access.  Identifies problems, provides troubleshooting and resolution or escalation and works closely with other I.S. areas to resolve problems as necessary. Essential Duties and Responsibilities An individual must be able to perform each duty satisfactorily.<ul><li style="margin-left:8px">Support end-users in use of computer hardware and software by:<ul style="list-style-type:circle"><li style="margin-left:8px">Responding to user questions by telephone, e-mail, or on-site in a friendly, professional manner.</li><li style="margin-left:8px">Interviewing user to collect information about his/her problem and leading user through diagnostic procedures to determine the source of error.</li><li style="margin-left:8px">Logging and tracking calls using Service Desk management software.</li><li style="margin-left:8px">Performing effective incident development to ensure accurate fact collection required to troubleshoot and/or escalate the issue.</li><li style="margin-left:8px">Researching and identifying problems with applications; recommending and/or implementing solutions to those problems.</li><li style="margin-left:8px">Initiating follow-up communication to ensure client satisfaction.</li><li style="margin-left:8px">Coordinating data recovery and reconstruction whenever necessary for clients.</li><li style="margin-left:8px">Serving as a liaison between Application Development, Operations, and the client community.</li><li style="margin-left:8px">Maintaining and analyzing client hardware and software profiles.</li><li style="margin-left:8px">Maintaining and coordinating prioritization of client requests.</li><li style="margin-left:8px">Assisting in training preparation and providing one-on-one user assistance as required.</li></ul></li><li style="margin-left:8px">Maintain system user accounts by:<ul style="list-style-type:circle"><li style="margin-left:8px">Processing employee additions, modifications and terminations in a timely manner, and in compliance with Insteel Security Policies and Procedures and Sarbanes-Oxley key controls.</li><li style="margin-left:8px">Providing test data as requested to auditors and management during Sarbanes-Oxley audits.</li><li style="margin-left:8px">Maintain comprehensive documentation set for processing employee additions, modifications, and terminations at the Service Desk.</li></ul></li><li style="margin-left:8px">Other duties that may include but are not limited to: (10%)<ul style="list-style-type:circle"><li style="margin-left:8px">Performing quality and technical review of Incidents and Service Requests to ensure accurate reporting and consistent practices.</li><li style="margin-left:8px">Ability to prepare Service Desk performance reports as requested.</li><li style="margin-left:8px">Analyzing service reports for trends and making recommendations for changes to more efficiently resolve client issues and reduce call volume.</li><li style="margin-left:8px">Creation and maintenance of knowledge for use in internal and external knowledge services. </li></ul></li><li style="margin-left:8px">Occasionally completes other duties as assigned.  </li><li class="MsoBodyText" style="margin-left:8px">Carries out responsibilities in accordance with the organization’s policies and applicable laws.</li></ul> Supervisory Responsibilities None. Professional Qualifications and Skills<ul><li>Strong verbal and written communication skills, including proper business English composition, spelling, and grammar. </li><li>Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions. </li><li>Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution. </li><li>Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. </li><li>Demonstrated ability to work both independently and collaboratively within cross-functional teams. </li><li>Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels. </li><li>Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving issues. </li><li>Strong customer service orientation with a focus on delivering exceptional technical support. </li><li>Ability to maintain confidentiality and handle sensitive information with integrity. </li><li>Ability to train end users in both one-on-one and group settings. </li><li>Ability to follow, develop, and maintain technical procedures and process documentation, including diagramming.</li><li>Proficiency with PC-related software including Microsoft Office, web-based applications and similar tools.</li><li>Experience with Microsoft Exchange and Outlook in an enterprise email environment. </li></ul><ul><li>Understanding of enterprise directory services, including Microsoft Active Directory. </li><li>Knowledge of VOIP and telephony systems (e.g., Cisco Unified Communications). </li><li>Ability to support and troubleshoot audiovisual equipment such as projectors and display technologies. </li><li>Understanding of mobility and remote access technologies, including remote desktop, Cisco VPN, Mobile Device Management (MDM), and multi-factor authentication tools. </li><li>Strong understanding of cybersecurity threats (viruses, malware, phishing) and familiarity with antivirus and firewall solutions. </li><li>Working knowledge of company-specific applications or the ability to quickly learn new systems. </li><li>Familiarity with IT service management frameworks such as ITIL (certification preferred). </li></ul> Education & Experience<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred; equivalent combination of education and experience may be considered. </li><li>Minimum of 4 years of relevant work experience in technical support, IT services, or a related field. </li><li>Experience in enterprise account services, preferably supporting Microsoft Active Directory environments. </li><li>Broad technical knowledge of computer hardware and software systems, including: <ul style="list-style-type:circle"><li>Windows operating systems </li><li>Desktops, laptops, and thin clients </li><li>Mobile devices (e.g., Apple iOS) </li><li>Printers (e.g., HP, Lenovo) </li><li>Enterprise systems and applications (e.g., Oracle) </li></ul></li><li>Relevant technical or service certifications are a plus.</li></ul> Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. Equipment Used The equipment used in this role varies by frequency. Frequently used equipment (30–70% of the time) includes a computer and routine office equipment such as a telephone, fax machine, copier, and printer. These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.  For your hard work, you receive:<ul><li>Competitive base pay with bonus eligibility based on company performance</li><li>Opportunity for professional growth</li><li>Paid time off including holidays and vacation</li><li>Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)</li></ul>These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.About the Company:Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.Fraud Prevention Notice:Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141.Powered by JazzHR

Insteel Industries

Support Analyst

Analysis Skills

Antivirus

Audiovisual

Authentication

Background Investigation

Call Monitoring

Call Volume

Cisco Network Systems

Cisco Unified Communications

Computer Hardware

Computer Science

Computer Software

Concrete

Construction

Copying Machines

Cross-Functional

Customer/Client Research

Data Recovery

Desktop PC

Develop and Maintain Customers

Documentation

English Language

Enterprise Directory Services

Enterprise Sales

Environmental Work

Establish Priorities

Firewalls

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Internet Application

Internet Security

Laptop PC

Local Area Network (LAN)

Malware

Manufacturing

Manufacturing Data Management

Manufacturing Software

Microsoft Active Directory

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Network Connectivity

Office Equipment

Office Suites

Operating Systems

PC Software

Performance Analysis

Phishing

Pre-Stressed Concrete

Presentation/Verbal Skills

Printing

Purchasing/Procurement

Remote Access

Request for Information (RFI)

Sarbanes-Oxley Act (SOX)

Security Compliance

Software Development

Structural Engineering

Systems Maintenance

Technical Delivery

Technical Support

Technical Training

Telephony

Test Data

Thin Clients

Training/Teaching

Trend Analysis

Typing

User Account Administration

VPN (Virtual Private Network)

Viruses

VoIP (Voice over IP)

Welding

Wide Area Network (WAN)

Writing Skills

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Inside Sales RepresentativeDavis Heating, Cooling, Plumbing & Electric

Customer Service Representative (CSR - Clemmons)Hall Oil & Propane Inc

Support AnalystInsteel Industries

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