The Manager, Information Technology supports staff and ensures effective service delivery by developing the overall capabilities of the Service Desk, managing, mentoring and supporting its staff, monitoring and reporting on key performance indicators (KPI’s) to leadership both in IT and VEIC, and overseeing longer term IT related project work. Experience supporting and administering Microsoft AI tools, including Microsoft 365 Copilot, Copilot Chat, Copilot Cowork, Copilot Studio, and AI agents and familiarity with user enablement, licensing, access controls, data security, governance, troubleshooting, and responsible AI practices is preferred.