Sourcing Engineer Gray IncSourcing EngineerLexington, KYSince 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing, Food & Beverage, Data Centers, Advanced Technology, and Distribution. Evaluate bids and provide support for Assistant Category Managers that provide bid leveling analysis for both commercial and technical scope, working with appropriate technical and contract team members.
Sourcing Engineer Gray ConstructionSourcing EngineerLexington, KentuckySince 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing , Food & Beverage , Data Centers , Advanced Technology , and Distribution . Responsibilities are expected to include but are not limited to the following: Support strategic sourcing team, focusing on equipment and material procurement, to fulfill Gray’s direct procurement responsibilities on large industrial construction projects.
NewSourcing Engineer GRAYSourcing EngineerLexington, KYWho we want…A qualified candidate shall have:Minimum 1-2 years' experience in strategic sourcing or bachelor's degree (equivalent combination of experience and education will be considered)Familiarity with any of the following:Electrical / SwitchgearMechanical / HVACPlumbing / Piping & EquipmentBoilers / Air CompressorsIndustrial / Tanks / PumpsSpecialty Process EquipmentConstruction Materials – Roofing, Steel, Concrete, etc. Since 1960, Gray has grown from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing, Food & Beverage, Data Centers, Advanced Technology, and Distribution.
Operations Consulting - Value Capture - Procurement Strategy and Strategic Sourcing - Manager PricewaterhouseCoopers LLPOperations Consulting - Value Capture - Procurement Strategy and Strategic Sourcing - ManagerKY$99,000–$232,000 / yearIdeal Experience: Experience working within a consulting environment in Sourcing and Procurement as well as Supply Chain leveraging operations knowledge and Vendor Relationship building including but not limited to negotiations, knowledge of tariffs, and inventory/Sourcing and Procurement. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Sourcing Manager, New Product Development Nortek IncSourcing Manager, New Product DevelopmentKYAs a key member of the Strategic Sourcing Team, The NPD (New Product Development) Sourcing Leader plays a critical role in driving process improvements across the product lifecycle, focusing on the supply chain aspects of onboarding and transitioning programs within the organization and supplier base. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.
Physician Recruitment Sourcing Specialist Appalachian Regional Healthcare, Inc.Physician Recruitment Sourcing SpecialistHazardFull timeThis position will cultivate relationships with medical students and residents for future strategic growth, gain access to a wider candidate pool, have specialized knowledge and market insights, do efficient candidate screening, and execute targeted outreach strategies. They post jobs through internal and external databases, utilize advanced sourcing techniques to identify qualified passive and active candidates, host events, and assist with the generation and implementation of new recruitment processes and key messaging.
NewStrategic Sourcing Analyst United Parcel Service IncStrategic Sourcing AnalystHebron, KYServing as a trusted advisor and subject matter expert, the Strategic Sourcing Analyst leverages advanced sourcing, procurement, and category management expertise to identify opportunities, solve complex business challenges, and deliver measurable value. This role partners closely with internal stakeholders and suppliers to develop and execute sourcing strategies that improve total cost of ownership, enhance supplier performance, ensure quality and supply continuity, and support broader business objectives.
Procurement Strategy and Strategic Sourcing - Value Capture - Senior Associate PricewaterhouseCoopers LLPProcurement Strategy and Strategic Sourcing - Value Capture - Senior AssociateKY$77,000–$202,000 / yearAs a Procurement Strategy and Strategic Sourcing - Value Capture - Senior Associate, you will focus on optimizing sourcing and procurement processes to drive cost savings, enhance supplier collaboration, and strengthen supply chain resilience. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Operations Consulting - Sourcing & Procurement - Coupa - Manager PricewaterhouseCoopers LLPOperations Consulting - Sourcing & Procurement - Coupa - ManagerKY$99,000–$232,000 / yearAs an Operations Consulting - Sourcing & Procurement - Coupa - Manager, you will focus on optimizing sourcing and procurement processes to drive cost savings, enhance supplier collaboration, and strengthen supply chain resilience. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewProfessional Search Recruiter MALONE WORKFORCE SOLUTIONSProfessional Search RecruiterLouisville, KYRanked on the SIA 2025 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives. Update job knowledge and recruiting trends by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional associations.
Manager, Strategic Sourcing Medical National Brands Cardinal HealthManager, Strategic Sourcing Medical National BrandsField, Illinois$105,100–$135,090 / yearGlobal Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages that benefit customers, suppliers and patients. Creates negotiation strategy, participates and may lead re-negotiation/implementation of Distribution Service Agreements, develops contract terms and conditions to elevate rates/terms and mitigate risk.
NewRecruiter FST Technical ServicesRecruiterKYRemoteFull timeFST Technical Services is a nationally recognized leader in Quality Assurance/Quality Control (QA/QC), Inspection, Testing, and Commissioning services supporting some of the world’s most advanced semiconductor, pharmaceutical, biotechnology, life sciences, and data center construction projects. As a Recruiter at FST, you’ll play a critical role in identifying, attracting, and hiring the engineering and technical professionals who help deliver mission-critical facilities for many of the world’s leading technology and life sciences companies.
Engineering Recruiter Babcock PowerEngineering RecruiterLouisville, KentuckyAs a key member of our Recruiting team, you will work in our Louisville, KY office and partner with the Human Resources team to support hiring managers and team leaders to understand their needs and develop effective recruiting strategies. To provide greater transparency to candidates, we include base pay ranges for all US-based job postings that encompass all potential locations and levels for the open position.
NewBranch Recruiter | Adecco Staffing | Lexington, KY (In-Office) Adecco Group A.G.Branch Recruiter | Adecco Staffing | Lexington, KY (In-Office)Lexington, KYRecruiting/Skill Marketing: Anticipate and understand the local talent market and implement a workforce planning strategy to ensure a continuous pipeline of quality talent; Develop candidate and community engagement programs to strengthen Adecco's footprint in the market. The Recruiter is responsible for sourcing and recruiting candidates to fill temporary, temporary-to-hire, and direct-hire job orders for a variety of moderately complex, complex, and specialized clients-partners with clients to define strategic objectives and hiring needs.
NewClinical Recruiter SpringHealth BrightSpring Health ServicesClinical Recruiter SpringHealthLouisville, KYPrevious experience sourcing candidates using a combination of sources including social media as well as working knowledge of effective recruitment/selection techniques and an understanding of HR practices governed by federal, state, and local statutes is required. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily.
Big Sandy Regional Recruiter Appalachian Regional Healthcare, Inc.Big Sandy Regional RecruiterHazardFull timeConduct recruitment activities including but not limited to: writing and placing of advertisements, posting positions on ARH's Intranet and Internet, reviewing resumes, screening applications over the phone, coordinating search through employment agencies, coordinating and conducting interviews, adminstering tests to applicants, and checking references. This will be achieved through the development of local and national recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas.
NewRecruiter CareRing HealthRecruiterLouisville, KYCareRing Health is the healthcare-at-home leader dedicated to bringing a comprehensive and coordinated ring of care – including home health, homecare, and hospice care – to the chronically-ill, Medicaid/Medicare-eligible population. Our organization is looking for someone who can demonstrate excellent research and sourcing skills through internet, phone or other channels, a reputation for exceptional candidate generation with a sense of urgency, and understands the value of providing amazing customer service!
Healthcare Recruiter Quipt Home Medical CorpHealthcare RecruiterKYResponsibilities include working with hiring managers to identify hiring needs, assisting with the design of job descriptions, sourcing candidates through databases and social media and conducting pre-screen interviews. SUMMARY: The Recruiter will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable applicants for Quipt Home Medical.
Senior Director, Sourcing- Metals GE Appliances, a Haier companySenior Director, Sourcing- MetalsLouisville, KYThe ideal candidate brings deep sourcing and supply chain leadership experience, strong commercial acumen, and the ability to navigate dynamic commodity markets while building high-performing teams and strategic supplier relationships. The role partners closely with Product Line, Engineering, Manufacturing, and Quality teams to ensure sourcing strategies are aligned to business priorities and executed effectively in support of both current production and new product introductions.
Technical Staffing Recruiter Louisville, KY TEKsystems IncTechnical Staffing Recruiter Louisville, KYLouisville, KYUpon successful completion of the training program, you will move into a Recruiter role and be responsible for the following: Recruit top IT consultants and serve as the main point of contact throughout the entire recruiting cycle, creating a world-class experience. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
NewField Recruiter EmployBridge LLCField RecruiterFlorence, KYAt EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. Role Summary of a Field Recruiter: The Recruiter is responsible for attracting, sourcing, screening, and placing qualified candidates to meet client or organizational staffing needs.
Senior Director, Sourcing- Metals GE AppliancesSenior Director, Sourcing- MetalsLouisville, KentuckyThe ideal candidate brings deep sourcing and supply chain leadership experience, strong commercial acumen, and the ability to navigate dynamic commodity markets while building high-performing teams and strategic supplier relationships. The role partners closely with Product Line, Engineering, Manufacturing, and Quality teams to ensure sourcing strategies are aligned to business priorities and executed effectively in support of both current production and new product introductions.
Senior Director, Sourcing- Metals Haier US Appliance Solutions IncSenior Director, Sourcing- MetalsLouisville, KYThe ideal candidate brings deep sourcing and supply chain leadership experience, strong commercial acumen, and the ability to navigate dynamic commodity markets while building high-performing teams and strategic supplier relationships. The role partners closely with Product Line, Engineering, Manufacturing, and Quality teams to ensure sourcing strategies are aligned to business priorities and executed effectively in support of both current production and new product introductions.
Recruiter CareRing Health, LLCRecruiterLouisville, KentuckyFull timeCareRing Health is the healthcare-at-home leader dedicated to bringing a comprehensive and coordinated ring of care – including home health, homecare, and hospice care – to the chronically-ill, Medicaid/Medicare-eligible population. Our organization is looking for someone who can demonstrate excellent research and sourcing skills through internet, phone or other channels, a reputation for exceptional candidate generation with a sense of urgency, and understands the value of providing amazing customer service!
NewEntry Level Recruiter/Sales Trainee - Louisville, KY AerotekEntry Level Recruiter/Sales Trainee - Louisville, KYLouisville, KYIndividual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
Contract Recruiter CLEAResult Consulting, Inc.Contract RecruiterKY$35–$45 / hourGet excited, because you will be: Energetically cultivating relationships with managers at various levels of the organization, to leverage in finding and delivering exceptional candidates for open vacancies Building the plane as you fly it; flawlessly execute a recruitment process, while simultaneously reconstructing it to be best in class Resourcefully advise managers and business leaders on market trends, tactical methodologies, and competitive analysis to develop customized approaches for complex hiring needs at scale Resiliently focused on finding the strongest candidates to help us move the business forward - then shepherding their hiring experience with the utmost passion and grace Representing the CLEAResult brand proudly with every interaction, as you deeply vet candidates for open vacancies, partner with various vendors, or collaborate with other organizations Supporting members of the Recruiting team Collaborating cross-functionally with other members of the People Team to help guide our mission forward. To this opportunity, you bring: Over 3 years of progressive recruitment experience A track record of navigating various obstacles in relation to sourcing and recruiting The ability to quickly get up to speed with Workday and other business platforms Experience with Paradox is a major differentiator An affinity for data and the important role its application plays in success Knowledge and free thought of the labor market and current trends The relentless desire to continue to learn and grow professionally.
Entry Level Recruiter Total Quality Logistics LLCEntry Level RecruiterLexington, KYAs a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. About the role: Recruiting at TQL is an opportunity to build a career with an industry leader of over 9,000 employees, offering an award-winning culture and high earning potential through uncapped bonuses.
National Sales Recruiter Total Quality Logistics LLCNational Sales RecruiterErlanger, KYAs a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. About the role: Recruiting at TQL is an opportunity to build a career with an industry leader of over 9,000 employees, offering an award-winning culture and high earning potential through uncapped bonuses.
Recruiter (85640) Inter-Con Security Systems IncRecruiter (85640)Louisville, KYThe Associate Recruiter III serves as a key point of contact for candidates, helping to guide them through the hiring and onboarding process, while collaborating closely with Operations, Corporate Recruiters, and HR to drive workforce engagement, readiness, and retention. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Entry Level Recruiter/Sales Trainee - Lexington, KY AerotekEntry Level Recruiter/Sales Trainee - Lexington, KYLexington, KentuckyIndividual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
Senior Recruiter, Facilities Management Sodexo SASenior Recruiter, Facilities ManagementLouisville, KYRemoteThis is a remote position supporting teams across the United States and requires strong communication skills, a proactive approach, and the ability to influence stakeholders. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Skilled Trades Recruiter- Bilingual Tradesmen International, LLCSkilled Trades Recruiter- BilingualLouisville, KentuckyThey contribute to operational planning and fulfillment accuracy by identifying the right Craftworkers for each assignment, supporting them throughout the job lifecycle, and, when needed, providing inside sales and client-facing support. They use data-driven processes to guide decision-making, follow all established procedures, deliver exceptional candidate experiences, and maintain a professional, consultative approach with both Craftworkers and clients.
Advisor, Indirect Procurement Sourcing - IT Software Cardinal Health IncAdvisor, Indirect Procurement Sourcing - IT SoftwareKY$80,900–$103,950 / yearGlobal Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages that benefit customers, suppliers and patients. Strategic Sourcing Indirect - IT Software is responsible for developing and executing strategy to source indirect software, SaaS, cloud services, and other related IT software related services to support our business stakeholders and programs.
Sourcing Specialist Parker Hannifin CorpSourcing SpecialistLexington, KYThis position supports sourcing projects and/or a set of assigned commodities/market segments-primarily purchased components (e.g., metal stampings, seals, and packings)-by deploying best practices, procurement tools, and negotiation skills. Identifies and recommends suppliers by investigating potential suppliers, researching parts, equipment, machinery, services, and materials availability, prepares statements of work for items proposed for procurement.
Recruiter German American Bancorp, Inc.RecruiterOwensboro, KYThroughout the day, you're connecting with both internal and external candidates, sometimes through sourcing, sometimes through phone interviews, evaluating their knowledge, skills, and abilities to understand fit beyond what's on paper. You might start your morning partnering with a hiring manager to dig into what they really need for an open role, then shift into reviewing resumes and identifying candidates who are a strong match.
NewStrategic Sourcing Engineer: Cost & Supplier Excellence Foxconn TechnologyStrategic Sourcing Engineer: Cost & Supplier ExcellenceLouisville, KYStrong analytical and negotiation skills are crucial for driving procurement excellence in this fast-paced manufacturing environment.#J-18808-Ljbffr. Responsibilities include leading the RFQ process, developing sourcing strategies, and building strong supplier relationships.
NewStrategic Sourcing Engineer Foxconn TechnologyStrategic Sourcing EngineerLouisville, KYStrategic Sourcing & Cost ManagementLead the RFQ process for new product launches, conducting cost analysis and supplier negotiations to achieve optimal pricing while meeting technical and business requirements. QualificationsBachelor's degree in Mechanical Engineering, Electrical Engineering, Supply Chain Management, Industrial Engineering, Business Administration, International Trade, or a related field.
Driver Recruiter RXO IncDriver RecruiterHebron, KY$24–$26 / hourPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Healthcare Recruiter (2026-3250) Prolink Services LLCHealthcare Recruiter (2026-3250)Louisville, KYBy checking this box and clicking SUBMIT, you confirm that Prolink has your permission to send SMS messages to the contact number you have provided to inform you of potential jobs, various status updates, timecard reminders and other important notifications. The Healthcare Recruiter position is within Prolink's Operations department and partners with key stakeholders to place and retain qualified healthcare talent while cultivating strong relationships and providing world class customer service.
NewRemote Recruiter (Southeast Region) MEI Rigging & Crating, LLCRemote Recruiter (Southeast Region)Glasgow, KYRemoteThe Recruiter is also an active member of the Human Resources team in supporting, defining, creating, establishing, and promoting all main functions associated with Human Resources to include recruitment and hiring, new employee assistance with benefits and benefit programs, employee data base administration and employee relations and development. Establish and maintain all networking, social media, job board sites, Industry Association relationships, etc. in the pursuit of building a solid sourcing program.
Technical Recruiter, Plant Operations and Manufacturing General MatterTechnical Recruiter, Plant Operations and ManufacturingPaducah, KentuckyWe are hiring at high volume, and we need someone who can scale recruiting without making candidates feel like a number: tracking pipeline health, maintaining clean systems, identifying bottlenecks, driving processes forward with urgency and precision, and ensuring every candidate receives clear communication, thoughtful engagement, and a positive impression of General Matter throughout the process. This role will own full-cycle recruiting across technical, skilled trades, operations, manufacturing, construction, and facility buildout roles while also helping develop the long-term talent pipelines needed to support one of the most ambitious industrial projects in the country.
Recruiter Sustainable TalentRecruiterLouisville, KYPartner closely with hiring managers and HR stakeholders to understand hiring needs and execute effective recruitment strategies for skilled trades roles. Sustainable Talent is seeking a highly motivated Skilled Trades/Manufacturing Recruiter to support one of our valued clients through an extended contract engagement.
Contract Sales Recruiter iBoss CybersecurityContract Sales RecruiterKYRemoteiboss is a cloud-native cybersecurity company that provides organizations with a modern, scalable platform to secure users, devices, and data anywhere. As we continue to grow our sales organization, we are looking for an experienced contract recruiter to help us identify and attract top sales talent.
NewContract Recruiter KY Tailored ManagementContract Recruiter KYHorse Cave, KYRemote$36 / hourThe Contract Recruiter is responsible for sourcing, pre-screening, coordinating, scheduling and following up with candidates, hiring managers, and the local HR team to meet the timely needs of filling roles at the manufacturing site. Reviews resumes, interviews (via phone and/or one-on-one virtually), identifies whether candidates meet requirements, schedules candidates for interviews with hiring managers, facilitates debriefs on candidates.
Sr Technical Recruiter – Supporting Ford – Glendale, KY Sustainable TalentSr Technical Recruiter – Supporting Ford – Glendale, KYRadcliff, KYThe ideal candidate brings deep technical recruiting expertise, exceptional stakeholder management, and the ability to thrive in a fast-paced, greenfield environment where hiring velocity directly determines production timelines. You'll serve as Ford's strategic talent advisor on the ground — identifying, attracting, and hiring top technical talent across engineering, manufacturing, operations, and corporate functions.
Commercial Recruiter Nesco Resource, LLCCommercial RecruiterBerea, KY$19 / hourAs a Commercial Recruiter with Nesco, you'll work daily to bridge the gap between talented, hardworking people and great employers ready to welcome them. With over 60 years of success in the staffing industry, taking care of our partners in all things talent is top priority here, and it shows.
Healthcare Recruiter University of KentuckyHealthcare RecruiterLexington, KY$53,061–$87,526 / yearThe essential job functions of this position require: communicating effectively; building positive working relationships with individuals from a wide range of backgrounds; abiding by University guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service and positively representing the university; ensuring work is detailed, accurate, and completed in a timely manner; performing work in a sedentary position; interacting with individuals from various levels throughout the university; and working successfully with a team, as well as independently. Job Title Healthcare Recruiter Requisition Number RE55038 Working Title Department Name 3J510:Human Resources Administration Work Location Lexington, KY Grade Level 46 Salary Range $53,061-87,526/year Type of Position Staff Position Time Status Full-Time Required Education.
Vendor Manager Alto IncVendor ManagerKYRemote$108,000–$135,000 / yearPhysical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. You'll be managing a broad portfolio of technology and services vendors across our five entities, driving governance into an estimated $10-15M of currently unmanaged spend, and working directly with Legal, Finance, Compliance, Security, and business leadership to make sure our vendor relationships are structured, compliant, and delivering value.
MES Solution Architect Manager Deloitte Touche Tohmatsu LtdMES Solution Architect ManagerKY$141,200–$278,300 / yearAs a Manufacturing Execution Systems Solution Architect Manager on the Supply Chain & Network Operations team, you will be responsible for: Leading discussions with client stakeholders to define Manufacturing Execution System (MES) business needs and translate requirements into scalable solution designs. 5+ years of experience in business requirements gathering, fit-gap analysis, functional process design, data mapping, functional and technical specification development, system configuration, testing, deployment, customer support, process documentation, and onsite/offshore delivery models.
MES Solution Architect Manager (Siemens Opcenter Foundation/Discrete) Deloitte Touche Tohmatsu LtdMES Solution Architect Manager (Siemens Opcenter Foundation/Discrete)KY$141,200–$278,300 / yearAs a Manufacturing Executions Systems Solution Architect Manager on the Supply Chain & Network Operations team, you will be responsible for: Leading discussions with senior leaders and business stakeholders to define Manufacturing Execution System (MES) needs and translate requirements into solution functionality. 5+ years of experience with business requirements gathering, fit-gap analysis, functional process design, data mapping, functional and technical specification documentation, system configuration, system testing, solution delivery, customer support, process documentation, and onsite/offshore delivery models.