Oversees improvements to operations and technology processes by: forecasting and determining the direction of future strategic projects, providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify new practices to optimize the performance of operations system processes and address quality and safety issues; overseeing the development and implementation of strategic plans with the goal of achieving integrated services across the continuum of care in alignment with long-term enterprise-wide goals; and consulting with executive management for the effective integration of performance metrics to monitor the success of strategic improvement projects across the organization. Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.