Responsibilities also include applying Continuous Process Improvement (CPI) principles to enhance service delivery, system integration, governance, and operational effectiveness; contributing within environments using Scaled Agile Framework (SAFe) and ITIL 4 service management practices; and writing, reviewing, and editing technical and operational documents, including technical documentation, Concept of Operations (CONOPS), Training Plans, executive summaries, decision papers, and briefing materials for General Officer and Senior Executive audiences. Candidates must also demonstrate experience writing, reviewing, and editing **technical documents, CONOPS, and Training Plans**; communicating effectively with technical and non-technical audiences, including General Officer, Senior Executive, and other decision-maker audiences; working independently with limited direction; supporting multiple large-scale IT systems; and working with IaaS and PaaS technologies.