Manager, Financial Planning & Analysi Kforce Inc.Manager, Financial Planning & AnalysiWestborough, MA$130,000–$160,000Experience in a mid-to-large sized company environment (ideally $500M+ revenue) with experience from industries such as manufacturing, construction, distribution, retail, or other product-based environments strongly preferred. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
NewTravel Nurse RN - Psych in Worcester, MA Ambition 24HoursTravel Nurse RN - Psych in Worcester, MAWorcester, MAThe Nursing Director assumes 24/7 accountability for assigned departments and plays a key role in ensuring high-quality patient care, staff competency, clinical excellence, and effective resource management. This role supports executive nursing leadership and is responsible for assisting with the planning, coordination, implementation, and evaluation of nursing practice across multiple patient care units.
NewDirector of Operations in Sturbridge, MA Michael Page USADirector of Operations in Sturbridge, MASturbridge, MA$180,000–$200,000 / yearFull timeWith thousands of employees across multiple international locations, the organization delivers end-to-end expertise spanning product development, advanced manufacturing, assembly, automation, and supply chain support. Its Massachusetts facility plays a key role in supporting complex medical device manufacturing operations and offers leaders the opportunity to make a visible impact on both site performance and broader organizational objectives.
Director of Operations - Medical Device - Southbridge, MA Michael Page USADirector of Operations - Medical Device - Southbridge, MASouthbridge, MA$175,000–$200,000 / yearFull timeThis role is responsible for driving operational performance, developing high-performing teams, improving efficiency, and ensuring the successful execution of site objectives related to quality, delivery, cost, and growth. With extensive capabilities across metals, plastics, automation, and advanced manufacturing technologies, the company supports the development and production of life-enhancing medical products.
NewEngineering Manager - Industrial Machinery - Worcester, MA Michael Page USAEngineering Manager - Industrial Machinery - Worcester, MAWorcester, MA$120,000–$145,000 / yearFull timeThis Engineering Manager position combines leadership responsibilities across engineering, estimating, and quality while supporting the production of highly complex precision-machined components for regulated industries. My client is a growing precision manufacturing company specializing in mission-critical components for leading OEM customers in defense, medical, and other advanced manufacturing sectors.
NewPrecision Manufacturing - Engineering Manager - Webster, MA Michael Page USAPrecision Manufacturing - Engineering Manager - Webster, MAWebster, MA$120,000–$140,000 / yearFull timeThis individual will oversee engineering, estimating, and quality functions while partnering closely with operations, sales, and executive leadership to improve manufacturing performance, drive operational excellence, and support continued business growth. Our client is an established precision manufacturing company experiencing significant growth and supplying complex, high-tolerance components to customers within highly regulated industries.
NewField Sales Executive Badger DaylightingField Sales ExecutiveWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewAccount Executive - Field Sales Badger DaylightingAccount Executive - Field SalesWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewOutside Sales Representative - Uncapped Commissions Badger DaylightingOutside Sales Representative - Uncapped CommissionsWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewDirect Sales Representative Badger DaylightingDirect Sales RepresentativeWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewOutside Sales Representative Badger DaylightingOutside Sales RepresentativeWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
NewB2B Sales Representative Badger DaylightingB2B Sales RepresentativeWorcester, MA$105,000–$140,000This is a commission-eligible role with an estimated first-year range of $105,000-$140,000 total compensation (base + uncapped commission). As an Outside Sales Representative (OSR) with Badger, you will manage a territory with both established customers and untapped potential.
Senior Manager - Strategic Planning CVS Health CorpSenior Manager - Strategic PlanningWellesley, MA$90,480–$199,144 / yearThe Pharmacy Analytics team within Data, Digital, Analytics, and Technology (DDAT) supports the shaping of Pharmacy and Consumer Wellness (PCW) data and analytics AI strategy, discovering products and opportunities to accelerate growth, and identifying net new offerings or capabilities. This role serves in an advisory capacity to Pharmacy Analytics Leadership Team - partnering closely with leaders to evaluate challenges and opportunities, facilitate decision-making, and execute early-stage proofs of concept.
Senior Manager, Strategic Planning CVS Health CorpSenior Manager, Strategic PlanningWoonsocket, RI$82,940–$182,549 / yearThe Senior Manager, Strategic Planning serves as a strategic operator and thought partner to Retail Pharmacy leadership, driving enterprise alignment, shaping priorities, and leading high-impact cross-functional initiatives. This role operates with significant autonomy to translate strategy into action, influence senior leaders, and ensure the organization is prioritized, resourced, and executing against its most critical objectives.
Director, Strategic Finance & Business Planning Transaction Network Services IncDirector, Strategic Finance & Business PlanningMA$162,000–$198,000 / yearThe position partners cross-functionally with Product Management, Engineering, Sales, Operations, Shared Services, FP&A, Accounting, and senior leadership to evaluate growth opportunities, assess investment returns, support M&A and corporate development activity, and monitor performance against approved business cases. Lead the development of financial business cases to support investment decisions for new products, platform enhancements, RFI/RFP responses, and strategic initiatives across the Communications, Payments, and Financial Markets business units.
Product Manager - Strategic Planning & Forecasting Trinity Life SciencesProduct Manager - Strategic Planning & ForecastingWaltham, MATrinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. For more than 30 years, the world's leading pharmaceutical, biotech, and medtech companies have relied on Trinity's foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact.
Product Manager - Strategic Planning & Forecasting Trinity PartnersProduct Manager - Strategic Planning & ForecastingWaltham, MassachusettsTrinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact.
Senior Manager, Portfolio Strategy & Planning, Companion Animal Group Business Unit Idexx Laboratories IncSenior Manager, Portfolio Strategy & Planning, Companion Animal Group Business UnitMA$150,000–$170,000 / yearIn This Role: You will be responsible for Portfolio Productivity and Effectiveness: Partner with portfolio leadership, finance, and HR to increase productivity by driving a cohesive approach to key business activities, including strategic planning, budget development, resource allocation, communications strategy, and stakeholder management. As the Senior Manager, Portfolio Strategy & Planning, you will act as an integrator and influencer - bringing clarity, focus, and momentum across the organization - and is a primary author of the materials, briefs, and presentations that shape how the business unit communicates with the Executive Leadership Team, the CEO, the Board, and the investor community.
Advanced Planning Consultant Commonwealth Financial NetworkAdvanced Planning ConsultantWaltham, MassachusettsFull timeIn this role, you will serve as a technical resource for wealth management strategies including estate, tax, and charitable planning; social security strategies; education savings; executive compensation; business succession; and retirement income planning. Identifying potential issues on a variety of wealth management projects (e.g., helping advisors review client estate planning objectives, executive compensation plans, wills, trusts, stock options, or business succession planning) .
Oracle PBCS EPM Planning Consultant - Hybrid NTT DATAOracle PBCS EPM Planning Consultant - HybridWorcester, MAThis role partners closely with Finance, Accounting, and IT stakeholders to optimize existing Oracle EPM solutions, deliver system enhancements, support cloud transformation initiatives, and provide ongoing functional and technical leadership across the planning ecosystem. We are seeking an experienced Oracle PBCS Specialist to support and enhance enterprise planning, budgeting, forecasting, financial reporting, and close processes through deep expertise in Oracle Planning and Budgeting Cloud Service (PBCS), Oracle Essbase, and Hyperion Planning.
Senior Specialist, Site Supply Chain Planning CRISPR Therapeutics AGSenior Specialist, Site Supply Chain PlanningFramingham, MA$110,000–$120,000 / yearThe Company has evolved from a pioneering research-stage organization into an industry leader, marking a historic milestone with the approval of CASGEVY (exagamglogene autotemcel [exa-cel]), the world's first CRISPR-based therapy, approved for eligible patients with sickle cell disease and transfusion-dependent beta thalassemia. Drives the supply chain systems roadmap through the completion of projects related to inventory control, master data, BOM lifecycle management, workflow planning, WMS, and material replenishment.
Senior Specialist, Site Supply Chain Planning CRISPR TherapeuticsSenior Specialist, Site Supply Chain PlanningFramingham, MassachusettsThe Company has evolved from a pioneering research-stage organization into an industry leader, marking a historic milestone with the approval of CASGEVY® (exagamglogene autotemcel [exa-cel]), the world’s first CRISPR-based therapy, approved for eligible patients with sickle cell disease and transfusion-dependent beta thalassemia. Drives the supply chain systems roadmap through the completion of projects related to inventory control, master data, BOM lifecycle management, workflow planning, WMS, and material replenishment.
Senior Manager, Demand Planning KARL STORZ Endovision IncSenior Manager, Demand PlanningAuburn, MAThe role leads the monthly Sales & Operations Planning (S&OP) process, drives continuous improvement in forecasting and inventory management, and oversees demand planning activities related to new product launches, promotions, product transitions, and discontinuations. This strategic leadership role partners closely with Sales, Marketing, Purchasing, Manufacturing, Supply Planning, and Quality/Regulatory Affairs to ensure forecast accuracy, optimize inventory investments, support customer service objectives, and enable supplier capacity planning.
NewLead Analyst, Supply Chain Planning Analog Devices IncLead Analyst, Supply Chain PlanningChelmsford, MA$109,600–$150,700 / yearAs the Functional Architect for Order Promiser and Enterprise Supply Planner, you will lead the design of fab-focused planning capabilities across ADI's front-end manufacturing network, translating business priorities into planning logic, system designs, and decision frameworks that improve factory performance. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers.
Workday Adaptive Planning Senior Manager Baker Tilly Virchow KrauseLLPWorkday Adaptive Planning Senior ManagerMA$178,310–$338,030 / yearBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
NewSenior Planning Associate Modera Wealth ManagementSenior Planning AssociateMassachusettsFor additional information about Modera, including its registration status, fees, and services and/or a copy of our Form ADV Disclosure Brochure, please contact us or refer to the Investment Adviser Public Disclosure web site (www.adviserinfo.sec.gov). Modera Wealth Management is an independent, fee-only firm that strives to make a lasting positive impact on the lives of our clients through comprehensive financial planning and intelligent investment management.
Manager - Company Planning KnitWell GroupManager - Company PlanningMassachusettsThe ideal candidate is a highly analytical and strategic business partner with strong omni-channel planning expertise, exceptional communication skills, and the ability to influence decision-making across the organization. The Manager of Company Planning is responsible for driving enterprise-level financial and inventory planning strategies that support the company’s sales, margin, and profitability objectives across channels.
Space Planning Lead - U.S. Office Lab Plant Fresenius Medical CareSpace Planning Lead - U.S. Office Lab PlantWaltham, MassachusettsThis role ensures that all spaces are efficient, compliant, and aligned with operational and employee needs, while supporting evolving workplace strategies and specialized technical requirements. Oversee space planning efforts for relocations, renovations, and reconfigurations, ensuring projects are delivered on schedule, within budget, and in compliance with all regulatory requirements.
Space Planning Lead - U.S. Office Lab Plant Fresenius Medical Care AG & Co KGaASpace Planning Lead - U.S. Office Lab PlantWaltham, MAThis role ensures that all spaces are efficient, compliant, and aligned with operational and employee needs, while supporting evolving workplace strategies and specialized technical requirements. PURPOSE AND SCOPE: The Space Planning Lead is responsible for leading space planning, and layout optimization across U.S. office, laboratory, and manufacturing environments.
Financial Planning Consultant - Smithfield, RI FidelityFinancial Planning Consultant - Smithfield, RISmithfield, Rhode IslandRemoteSales Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Deliver personalized, end-to-end planning and advice for FAS-covered clients , including unified investment strategies, retirement savings and inidelity is come planning , college savings, tax efficiency, long-term care, HSA and Medicare, estate planning, and more.
Supply Chain Manager, Materials Management and Planning Obsidian Therapeutics IncSupply Chain Manager, Materials Management and PlanningBedford, MA$115,500–$141,000 / yearA desire and ability to work in a dynamic, collaborative environment; you build productive and healthy relationships within and across functions, Collaborative and accountable - recognizes success requires teamwork and interdisciplinary thinking; you share feedback and constructively challenge and accept challenges to generate the best ideas to advance project and company goals. As a key individual contributor within our Technical Operations team, you will lead material management activities in support of our clinical trials and broader CMC roadmap helping to drive the development of our first clinical stage autologous cell therapy program targeting solid tumors.
AiBLE Strategic Sales Representative, Biologics - North Area United States Medtronic PlcAiBLE Strategic Sales Representative, Biologics - North Area United StatesMARemoteThe following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Principal Strategic Executive Analyst Odyssey Systems Consulting Group, Ltd.Principal Strategic Executive AnalystHanscom AFB, MassachusettsFull timeThe Electronic Systems System (ESS) Division aka Force Protection Division's mission responsibility is to manage and execute the modernization, design, development, testing, fielding, and sustainment of the various software and hardware within the ESS Portfolio. Please Note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.
Strategic Executive Analyst, Principal Torch TechnologiesStrategic Executive Analyst, PrincipalHanscom AFB, MassachusettsThe Electronic Systems System (ESS) Division aka Force Protection Division's mission responsibility is to manage and execute the modernization, design, development, testing, fielding, and sustainment of the various software and hardware within the ESS Portfolio. Torch Technologies has an exciting opportunity for a Principal Strategic Executive Analyst to support the Air Force Life Cycle Management Center Electronic Systems PEO (AFLCMC/ES) at Hanscom AFB, MA.
Senior Manager, Strategic Sourcing, G&A Sumitomo Pharma America Holdings Inc (Inactive)Senior Manager, Strategic Sourcing, G&AMarlborough, MA$154,700–$193,400 / yearLeadership: Effectively lead cross-functional teams, excellent written/ verbal/ presentation skills, strong negotiation skills, interpersonal skills, problem solving, effectively communicate/ influence/ manage change, anticipate and respond to change with ease and agility, seek solutions to strengthen quality/ value/ service/ efficiency. Activities include bid list generation, development of requirements, drafting RFx documents, facilitation of meetings and supplier presentations, supplier selection criteria/weighting, negotiations with bidders, cost analysis, business case, award notifications, and contract negotiations with awarded supplier.
Strategic Enterprise Account Executive – Northeast (Boston) Advanced Micro Devices, IncStrategic Enterprise Account Executive – Northeast (Boston)MassachusettsRemoteThis is one of AMD's most senior field sales individual contributor roles, responsible for driving revenue growth, expanding AMD's market presence, and building long-term strategic partnerships with top-tier enterprise organizations. The Strategic Enterprise Account Executive will develop and execute multi-year account strategies focused on expanding AMD's footprint across Data Center, AI Infrastructure, Cloud, Commercial Client, and emerging workload opportunities.
Strategic Finance Partner Global Partners LPStrategic Finance PartnerWaltham, MA$136,200–$204,200 / yearThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Strategic Planning: Work closely with the SVP, Fuels Marketing and other stakeholders, including FP&A and Accounting, in the strategic planning process and financial decision-making to ensure that financial considerations are integrated into business planning and operations.
Director, Strategic Insights - Global Client Group Franklin Resources IncDirector, Strategic Insights - Global Client GroupMA$180,000–$220,000 / yearWe also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. Sitting at the intersection of distribution, finance, and investor communications, the Director translates complex business drivers into cohesive narratives that inform earnings messaging, strategic planning, and senior leadership decision-making.
Strategic Account Manager - CVS Media Exchange(CMX) CVS Health CorpStrategic Account Manager - CVS Media Exchange(CMX)RI$66,440–$151,898 / yearThe ideal candidate is a proactive partner with deep expertise in media strategy and supplier engagement, capable of identifying upsell opportunities and nurturing relationships to expand partnerships and generate incremental revenue for the business. The Strategic Account Manager is responsible for leading strategic coordination and performance oversight across digital media campaigns, ensuring seamless collaboration between internal teams and external suppliers.
Sr. Strategic Accounts Executive Evolv Technologies Inc.Sr. Strategic Accounts ExecutiveWaltham, MA$112,000–$187,000You will be responsible for landing new strategic accounts, navigating complex, multi-stakeholder sales cycles, and building long-term partnerships with some of the largest organizations in our target markets. Orchestrate complex, multi-stakeholder sales engagements spanning C-suite executives, security and operational leaders, procurement, finance, and legal teams, including direct negotiations with General Counsel.
Director, New Product Planning Deciphera Pharmaceuticals IncDirector, New Product PlanningWaltham, MA$198,300–$272,670 / yearYou will act as the subject matter expert for assigned programs, advising senior leadership, guiding development and market entry strategies, and leading competitive intelligence efforts across targeted disease areas. This role serves as the commercial voice on program teams, partnering cross-functionally to generate, align, and communicate commercial strategies for early and late-stage assets.
Account Executive - Payments Market Division (Digital/Strategic Growth) Transaction Network Services IncAccount Executive - Payments Market Division (Digital/Strategic Growth)MAYou will leverage your payment technology expertise to deepen relationships with existing clients, drive upsell and cross-sell opportunities, develop and execute strategic Go-To-Market growth plans and ensure long-term satisfaction and engagement. Develop and maintain a strong network of professional relationships within the industry segment (including existing clients, hardware partners, consultants) and establish your position as an industry expert.
NewSenior Strategic Customer Success Manager Zoominfo Technologies IncSenior Strategic Customer Success ManagerWaltham, MA$105,000–$128,000 / yearThis individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. Bring a solutions consulting mindset to account management - diagnose the "why" behind adoption or performance trends, not just the "what," and prescribe tailored solutions (process, product, or enablement) to solve them.
Strategic Finance Lead - Tech, Manufacturing, Corporate Electric Hydrogen CoStrategic Finance Lead - Tech, Manufacturing, CorporateMA$126,150–$187,050 / yearThis is a highly visible role that works closely with leadership, engineering, manufacturing, and commercial teams to provide data-driven insights that support critical business decisions. You will own major components of our financial planning discipline, including management of the global financial model, support for annual and quarterly planning cycles, and finance partnership for our R&D and manufacturing organizations.
Operations Strategy & Planning Manager VulcanForms IncOperations Strategy & Planning ManagerMA$121,101–$166,513 / yearAs a Strategy & Planning Manager at VulcanForms, Devens, MA, your main objective will be to support the design and implementation of a structured management "operating system" for executive leadership team to drive high-impact initiatives across the organization. Connect engineering and product program plans to broader business planning processes (readiness gates, production ramp assumptions, SIOP/IBP inputs) to drive tighter alignment between Engineering, Operations, Supply Chain, and Finance.
Program and Strategic Operations Leader Waters CorporationProgram and Strategic Operations LeaderMilford, MAWe collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. The Program and Strategic Operations Leader is a vital role responsible for driving program management for complex, high-impact critical programs to support business growth, innovation, and deliver to customer goals.
Sr. Strategic Accounts Executive Evolv Technologies HoldingsSr. Strategic Accounts ExecutiveWaltham, MassachusettsYou will be responsible for landing new strategic accounts, navigating complex, multi-stakeholder sales cycles, and building long-term partnerships with some of the largest organizations in our target markets. Orchestrate complex, multi-stakeholder sales engagements spanning C-suite executives, security and operational leaders, procurement, finance, and legal teams, including direct negotiations with General Counsel.
Outbound Transportation Planning Manager TJMaxxOutbound Transportation Planning ManagerMarlborough, MassachusettsThe Outbound Transportation Planning partners closely with internal and external business partners to optimize delivery performance, strengthen reporting and analytics, and advance continuous improvement initiatives across the network. Own and manage Dynamic Routing and outbound transportation KPIs at a network and regional level, including capacity utilization, service, and cost performance; hold providers accountable to contractual and operational expectations.
Operations Strategy & Planning Manager VulcanFormsOperations Strategy & Planning ManagerDevens, MassachusettsConnect engineering and product program plans to broader business planning processes (readiness gates, production ramp assumptions, SIOP/IBP inputs) to drive tighter alignment between Engineering, Operations, Supply Chain, and Finance. As a Strategy & Planning Manager at VulcanForms, Devens, MA, your main objective will be to support the design and implementation of a structured management “operating system” for executive leadership team to drive high-impact initiatives across the organization.
Outbound Transportation Planning Manager The TJX CompaniesOutbound Transportation Planning ManagerMarlborough, MassachusettsThe Outbound Transportation Planning partners closely with internal and external business partners to optimize delivery performance, strengthen reporting and analytics, and advance continuous improvement initiatives across the network. Own and manage Dynamic Routing and outbound transportation KPIs at a network and regional level, including capacity utilization, service, and cost performance; hold providers accountable to contractual and operational expectations.