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Product and service knowledge, a customer-centric mindset, comprehensive finance training and development, plus professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways.

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<p>Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Year Up United participants also receive an educational stipend.</p><p>If you’re someone who’s passionate about building relationships or has an entrepreneurial mindset and are looking to gain exposure to running a business, the Customer Experience job training pathway could be the right fit for you.</p><p>The Customer Experience pathway combines technical and professional training in Banking or Customer Success, with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at JPMorganChase or Bank of America among other leading organizations in the Greater Boston area.</p><p>Are you eligible?<br/>You can apply to Year Up United if you are:<br/>- A high school graduate or GED recipient<br/>- Eligible to work in the U.S.<br/>- Available Monday-Friday throughout the duration of the program<br/>- Highly motivated to learn technical and professional skills<br/>- Have not obtained a Bachelor's degree<br/>- You may be required to answer additional screening questions when applying</p><p>What will you gain?<br/>Product and service knowledge, a customer-centric mindset, comprehensive finance training and development, plus professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. <br/><br/>Career growth paths include: <br/>- Financial advisory<br/>- Sales specialist<br/>- Product Support<br/>- Sales operations and analytics<br/>- Patient Services</p><p>Get the skills and opportunity you need to launch your professional career.<br/>72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.</p>

Year Up United

Banking Job Training Program

Banking Services

Coaching

Communication Skills

Customer Experience

Entrepreneurship

Finance

High School Diploma

Interviewing Skills

Job Placement Services

Mentoring

Operational Audit

Patient Care

Product Support

Sales

Sales Operations

Training Program

Training/Teaching

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The Product Manager will lead the evolution of a Salesforce-based student experience platform, driving strategy, design, and execution across case management and CRM solutions. GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

<div><strong>Primary Job Title:</strong><br/> Product Manager</div><div><strong>Alternate/Related Job Titles:</strong></div><ul><li><div>Salesforce Product Manager</div></li><li><div>CRM Product Manager</div></li><li><div>Product Owner (Salesforce)</div></li><li><div>Technical Product Manager</div></li><li><div>Business Systems Product Manager</div></li></ul><div><strong>Location:</strong><br/> Boston, MA</div><div><strong>Onsite Flexibility:</strong><br/> Remote</div><div><br/><strong>Job Details:</strong></div><ul><li><div>Position Type: Right to Hire</div></li><li><div>Contract Duration: 3 months</div></li><li><div>Start: As Soon As Possible</div></li><li><div>Pay Rate: $55 - 57/hr</div></li></ul><div><strong>Job Summary:</strong><br/> The Product Manager will lead the evolution of a <strong>Salesforce-based student experience platform</strong>, driving strategy, design, and execution across case management and CRM solutions. This role bridges business, technology, and user experience to deliver a modern, unified service ecosystem.</div><div><br/><strong>Key Responsibilities:</strong></div><ul><li><div>Serve as primary product owner for Salesforce Student Experience and Case Management solutions</div></li><li><div>Engage stakeholders across academic and administrative functions to gather requirements</div></li><li><div>Facilitate workshops and JAD sessions to define current and future state solutions</div></li><li><div>Develop product strategies, roadmaps, and future-state visions</div></li><li><div>Write user stories, epics, and acceptance criteria for development teams</div></li><li><div>Collaborate with Salesforce architects and developers to ensure best practices</div></li><li><div>Lead initiatives related to omnichannel case management and digital engagement</div></li><li><div>Promote AI tools to enhance productivity, documentation, and delivery</div></li><li><div>Monitor success metrics and continuously improve product functionality</div></li></ul><div><strong>Required Experience:</strong></div><ul><li><div>5+ years of <strong>product management or CRM solution experience</strong></div></li><li><div>Strong knowledge of Salesforce (Service Cloud, Case Management, omnichannel)</div></li><li><div>Experience facilitating workshops and gathering business requirements</div></li><li><div>Ability to translate complex business needs into technical requirements</div></li><li><div>Strong communication and stakeholder management skills</div></li><li><div>Experience leveraging AI tools for productivity and analysis</div></li></ul><div><strong>Nice-to-Have Experience:</strong></div><ul><li><div>Experience in higher education or large organizations</div></li><li><div>Familiarity with Salesforce Experience Cloud or Marketing Cloud</div></li><li><div>Experience with AI-driven service workflows</div></li><li><div>Background in human-centered design or service design</div></li></ul><div><strong>Required Skills:</strong></div><ul><li><div>Salesforce Product Management (Service Cloud, Case Management)</div></li><li><div>Requirements Gathering & User Story Development</div></li><li><div>Stakeholder Engagement & Workshop Facilitation</div></li></ul><div><strong>Preferred Skills:</strong></div><ul><li><div>Omnichannel CRM Solutions</div></li><li><div>AI-Driven Workflow Optimization</div></li><li><div>Product Strategy & Roadmapping</div></li><li><div>Cross-Functional Collaboration</div></li></ul><div><strong>Additional Skills:</strong></div><ul><li><div>Ability to connect business processes, data, UX, and architecture</div></li><li><div>Strong analytical and problem-solving skills</div></li><li><div>Experience with digital engagement and telephony systems</div></li><li><div>Ability to operate across multiple domains and teams</div></li></ul><div><strong>Benefits:</strong></div><ul><li><div>Medical, Vision, and Dental Insurance Plans</div></li><li><div>401k Retirement Fund</div></li></ul><div><strong>About the Client:</strong><br/> Global Research University<br/> We are a leading research and teaching institution with campuses in Boston and programs worldwide. Our commitment to inclusivity and innovation drives our mission. Join our dynamic campus and contribute to shaping the future of education. We are an equal-opportunity employer.<br/><br/><strong>About GTT:</strong><br/> GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.</div><div><strong>Job Number:</strong><br/> 26-02742</div><div><strong>Hashtags:</strong><br/> #LI-GTT #LI-Remote  #gttjobs</div>

Product Manager - Salesforce Student Experience & Case Management

Developing creative briefs for our internal creative agency for paid and organic social assets, including working with Channel Experts to determine best channels and placements, reviewing past campaign performance, researching trends, and pulling relevant samples. As a Senior Marketing Partner for Student Lending reporting into the Student Lending Growth Strategist, you will be responsible for the end-to-end execution of marketing activities in support of Student Lending products and Student Banking initiatives.

<br/><br/>Description<br/><br/><br/><br/>The Senior Marketing Partner is an experienced marketer who understands marketing strategy and who develops and executes marketing plans that drive business success.<br/><br/><br/>As a Senior Marketing Partner for Student Lending reporting into the Student Lending Growth Strategist, you will be responsible for the end-to-end execution of marketing activities in support of Student Lending products and Student Banking initiatives. Primary marketing channels for this role include direct marketing (email and mobile app), digital marketing (paid and organic social), and branch assets. <br/><br/><br/>This team member will join our experienced and highly visible Student Lending Marketing team within the broader Enterprise Marketing team. Citizens’ Enterprise Marketing team continuously innovates and enhances how we communicate with our customers. We embrace an agile test-and-learn philosophy to meet customer needs more quickly and in a more targeted way. In addition to driving measurable acquisition results, this role will be highly focused on deepening our relationships with existing Citizens customers by driving engagement and building trust. <br/><br/><br/>KEY RESPONSIBILITIES<br/><br/><br/>Student Lending Acquisition – Email and Mobile App Campaign Development and Execution <br/><br/><br/><br/>+ Collaborate with Growth Strategist, other Student Lending Marketing Partners, and Channel Experts to plan, execute, and optimize email and mobile app campaigns in support of Student Lending acquisition campaigns. This will involve:<br/><br/><br/>+ Serving as the primary liaison with email and mobile app execution teams, submitting campaign intake briefs, orchestrating creative approvals, and monitoring timelines. <br/><br/><br/>+ Managing the creative review process and ensuring that creative assets deliver on the strategy and campaign goals while keeping the customer experience in the forefront. <br/><br/><br/>+ Partnering with web publishing, digital media, and analytics teams to manage landing pages, implement tracking URLs, and ensure accurate reporting. <br/><br/><br/>+ Working with risk management to ensure regulatory standards are met for all campaign materials. <br/><br/><br/><br/><br/>+ Collaborate with Growth Strategist, Student Banking Engagement Pod (email), Content Strategist, Digital Media Strategist, and Social Strategist to plan and execute Student Lending content campaigns. This will involve:<br/><br/>+ Coordinating with Student Banking Engagement Pod (email) to ensure alignment between social content campaigns and pod content emails<br/><br/>+ Developing creative briefs for our internal creative agency for paid and organic social assets, including working with Channel Experts to determine best channels and placements, reviewing past campaign performance, researching trends, and pulling relevant samples<br/><br/>+ Serving as the primary liaison with our creative agency to oversee creative development<br/><br/>+ Managing compliance reviews of all creative<br/><br/>+ Coordinating with partners to release assets<br/><br/>+ Partnering with digital media, social, and analytics teams to implement tracking URLs and ensure accurate reporting <br/><br/><br/><br/><br/><br/><br/>Student Lending Content – Social Campaign Development and Execution <br/><br/><br/>College Raptor – Executional Support<br/><br/>+ Support the Citizens college planning platform, College Raptor, with light executional needs, such as providing student lending focused feedback and new articles.<br/><br/>+ Partner with Student Lending Marketing Partners and internal creative agency to develop Citizens seasonal student lending ads for the College Raptor site. <br/><br/><br/><br/><br/>Student Banking - Executional Support<br/><br/><br/><br/>+ Develop and maintain an overarching Student Banking marketing calendar by collaborating with Growth Strategist, Student Banking Engagement Pod (email), Student Banking Hub Pod (web), and channel experts (content, digital media, public relations).<br/><br/><br/>+ Partner with other marketing partners to develop Student Banking retail assets. <br/><br/><br/>+ Provide light support of Student Banking Hub Pod (web) by providing feedback on web pages and submitting them for compliance reviews. <br/><br/><br/>+ Support the student lending “College Bound Citizens” team by coordinating marketing promotion of webinars during critical times of year. <br/><br/><br/><br/>Additional Responsibilities <br/><br/><br/><br/>+ Oversee campaign budgets, ensuring accuracy of commitments and monitoring invoicing <br/><br/><br/>+ Surface testing opportunities with Consumer Lending Test & Learn pod. <br/><br/><br/>+ Collaborate with colleagues to document processes for newer Student Banking workstreams and communicate updates to internal stakeholders. <br/><br/><br/><br/>Qualifications <br/><br/><br/><br/>+ 5+ years of marketing experience, with direct experience in email and/or digital marketing. <br/><br/><br/>+ Strong collaboration and communication skills with cross-functional teams.<br/><br/><br/>+ Highly organized planner with attention to detail and the ability to manage multiple projects at once.<br/><br/><br/>+ Proactive troubleshooter who is comfortable asking questions, anticipating dependencies, and working through solutions to problems.<br/><br/><br/>+ Enthusiasm for new marketing trends and innovative testing opportunities. <br/><br/><br/>+ Bachelor’s degree required. <br/><br/><br/>+ Student lending, education, or other financial services experience is a plus.<br/><br/><br/><br/>Hours and Schedule:<br/><br/>Hours 40<br/><br/><br/>Schedule M-F 8-5 3 days in the Westwood MA office 2 days work from home. <br/><br/><br/>#LI-Citizens2<br/><br/><br/><br/><br/>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.<br/><br/><br/><br/>Equal Employment Opportunity<br/><br/><br/>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.<br/><br/><br/>Why Work for Us<br/><br/>At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth<br/><br/><br/><br/><br/><br/><br/><br/>Background Check<br/><br/><br/><br/>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.<br/><br/>

Citizens

Sr Marketing Partner

Citizens Bank

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Year Up United

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Citizens

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