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ADAPTED_NOW

Customer Services Representative

The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

KBSkills

ACTIVE

<div>
 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
</div><div><br/> 
</div><div>
 Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
</div><div><br/><br/>The individual selected for this role will be expected to work between stores #1780, #1754 and #1007 located at
</div><p>#1780 - 29093 Southfield Rd, Southfield, MI 48076<br/>#1754 - 820 S. Old Woodward, Birmingham, MI 48009<br/>#1007 - 27958 Woodward Ave, Royal Oak, MI 48067</p><p>At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p><p>Life … with rewards, benefits and the flexibility to enhance your health and well-being <br/>Career … with opportunities to learn, develop new skills and grow your contribution <br/>Connection … with an inclusive team and commitment to our own and broader communities <br/>It's all here for you... let's Create Your <b>Possible</b></p><p><b>What is the Process to get Started?</b><br/>Step 1 – Online Application<br/>Find the role(s) that interest you on our Careers page: <a href="https://jobsearch.sherwin.com/" rel="nofollow noopener noreferrer" target="_blank">https://jobsearch.sherwin.com/</a><br/>Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners</p><p>Step 2 – Digital Interview<br/>Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions <br/>You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation</p><p>Step 3 – In-Store Interview<br/>Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.</p><p>At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at <a href="http://www.myswbenefits.com/" rel="nofollow noopener noreferrer" target="_blank">http://www.myswbenefits.com/</a>. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p><p>Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p><p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p><p>Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p><p>As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p><p>Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p><div><ul><li>Ensure high levels of customer satisfaction through excellent sales service</li><li>Assist customers in person and over the phone by determining needs and presenting appropriate products and services</li><li>Build productive trust relationships with wholesale and retail customers</li><li>Process sales transactions accurately and consistent with policies and procedures</li><li>Follow and achieve sales goals on a monthly, quarterly, and yearly basis</li><li>Maintain precise work order files and formulas</li><li>Pull appropriate products from the sales floor or warehouse</li><li>Tint and mix products, as needed, to customer specifications</li><li>Stock shelves and set up displays</li><li>Clean store equipment</li><li>Load/unload delivery trucks</li><li>Assist in making deliveries, as needed</li><li>Maintain in-stock and presentable condition assigned areas</li><li>Remain knowledgeable on products offered and discuss available options</li><li>Comply with inventory control procedures</li><li>Suggest ways to improve sales </li></ul></div><div><strong>Minimum Requirements:</strong></div><div><ul><li>Must be at least eighteen (18) years of age </li><li>Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future</li><li>Must have a valid, unrestricted Driver’s License</li><li>Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion</li><li>Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation</li></ul></div><div><br/> 
</div><div><p><strong>Preferred Qualifications:</strong><br/> </p><ul><li>Have at least a High School diploma or GED</li><li>Have at least one (1) year experience working in a delivery, retail, or customer service position</li><li>Have previous work experience selling paint and paint related products</li><li>Have previous work experience operating tinting and mixing equipment</li><li>Ability to read, write, comprehend, and communicate in more than one language</li><li>Ability to read, write, comprehend, and communicate in Spanish</li></ul></div>

Sherwin-Williams

Zone Store Customer Service Specialist

Business Operations

Compensation and Benefits

Customer Satisfaction

Customer Support/Service

Driver's License

High School Diploma

Inventory Management

Loading/Unloading

Meet Sales Quota

Needs Assessment

Order Picking/Packing

Painting (Facilities and Maintenance)

Problem Solving Skills

Quality Management

Retail

Safety/Work Safety

Sales

Salon Services

Transaction Processing/Management

Warehousing

Wholesale Industry

Appcast PX 2

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

<div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Now hiring! OEM Customer Site Representative</b></h2></div><div><p> </p><p><b>Flint, MI</b></p><p> </p><p>We are looking for a Customer Site Service Rep I to join our Coatings team at our customer located in Flint, MI.</p><p> </p><p><b>Come create chemistry with us!</b></p><p> </p><p style="margin-bottom:11px">BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.</p><p>In this position you will support multiple shift operation of BASF products by providing on-stie technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-stie expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. </p><p>The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. The incumbent will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>What You'll do:</b></h2></div><div><p> </p><ul style="margin-bottom:11px"><li>Supporting the daily operation of BASF paint products in the Automotive Assembly Plant.</li><li>Providing on-stie technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.</li><li>Assuring product performance meets or exceeds expectations and supports business objectives to be our customer’s supplier of choice.</li><li>Responding to customer requirements, enforcing product quality specification, and support new product/application development.</li><li>Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support.</li><li>Managing existing relationships and developing new ones.</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>If you...</b></h2></div><div><p> </p><ul style="margin-bottom:11px"><li>Have a High school diploma (or GED) required. Bachelor’s preferred.</li><li>Possess previous manufacturing plant expertise (highly preferred).</li><li>Have ingrained safety mindset, excellent interpersonal communication skills and positive attitude.</li><li>Have a strong technical and mechanical aptitude and attention to detail.</li><li>Have knowledge in following written procedures, work instruction and JSAs. Proficiency with Microsoft Office.</li><li>Possess leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.  Role will start on first shift and then move to second or third as customer need dicatates.</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Create your own chemistry with you@BASF</b></h2></div><div><p> </p><p style="margin-bottom:11px">At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call <b>you@BASF</b>. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. </p><p style="margin-bottom:16px">Just some of the many benefits we offer include:</p><ul><li>Flexible work arrangements whenever possible</li><li>Highly competitive retirement savings plan with company match and investment options</li><li>Well-being programs that include comprehensive mental health support for you and your household family members</li><li>Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)</li><li>Back-up child and elder care with discount programs for families of all ages and stages</li><li>Mentoring and career development opportunities that allow you to share, learn, and thrive </li><li>Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. </li><li>Employee crisis support for when the unexpected happens</li><li>Access to our BASF wine cellar, employee discounts, and much more!</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>About us</b></h2></div><div><p style="margin-bottom:11px"> </p><p style="margin-bottom:11px">As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!</p><p style="margin-bottom:11px">At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.</p><p style="margin-bottom:11px">Belong to Something Bigger. #belongatBASF</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Privacy statement</b></h2></div><div><p> </p><p>BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact <i>"To apply, click the Monster apply button"</i> to report fraud.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px"><b>Equal employment opportunities</b></h2></div><div><p> </p><p style="margin-bottom:11px">We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.</p><p style="margin-bottom:11px">Applicants must be currently authorized to work in the United States on a full-time basis.</p></div></div></div>

BASF Coatings LLC

Customer Site Service Rep - Automotive

Automotive Assembly

Automotive Repair and Maintenance

Business Support

Chemistry

Color Management

Communication Skills

Corrective Action

Detail Oriented

Environmental Economics

Green Construction

Interpersonal Skills

Leadership

Manufacturing

Manufacturing Assembly

Marketing

Matching Gift Programs

Mentoring

Microsoft Office

OEM (Original Equipment Manufacturer)

Operational Support

Performance Management

Performance Metrics

Product Programs

Product Support

Relationship Management

Sales Management

Software Development

Sustainability

Technical Sales

Technical Support

BASF

Services Representative

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

<p>The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. </p><p/><p>Bilingual candidates encouraged to apply.</p><p/><p><b>ESSENTIAL JOB FUNCTIONS</b></p><p>Lead store team members in providing excellent customer service to retail and professional customers.</p><p>Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)</p><p>Ensure telephone is answered according to company policy.</p><p>Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.</p><p>Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.</p><p>Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.</p><p>Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.</p><p>Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.</p><p>Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.</p><p>Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.</p><p>All other duties as assigned.</p><p/><p><b>SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES</b></p><h2>Required:</h2><p>Strong communication skills</p><p>Ability to obtain RSS Certification</p><h2>Desired:</h2><p>Retail sales experience, preferably in auto parts</p><p>Automotive systems and repair knowledge</p><p>ASE Certification</p><p>Fluency in multiple languages (Spanish is highly desired)</p><p style="text-align:left">O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. </p><p style="text-align:inherit"/><p style="text-align:left"><b>Total Compensation Package:</b></p><ul><li><p style="text-align:left">Competitive Wages & Paid Time Off</p></li><li><p style="text-align:left">Stock Purchase Plan & 401k with Employer Contributions Starting Day One</p></li><li><p style="text-align:left">Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)</p></li><li><p style="text-align:left">Team Member Health/Wellbeing Programs</p></li><li><p style="text-align:left">Tuition Educational Assistance Programs</p></li><li><p style="text-align:left">Opportunities for Career Growth</p></li></ul><p style="text-align:left">O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.</p><p style="text-align:inherit"/><p style="text-align:left">Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.</p>

O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.

In order to accomplish this mission, O'Reilly will provide a benefit and compensation plan that will attract and keep the kind of people that will enable the company to reach its goals of growth and success. 

O'Reilly Automotive Stores

Retail Service Specialist

Corporate Policies

Customer Service Management

Diversity Recruiting

Genetics

Merchandising

Multilingual

Parts Sales

Philosophy

Purchase Orders

RSS (RDF Site Summary)

Retail Management

Retail Sales

Spanish Language

State Laws and Regulations

Stock Purchase Plans

Store Closing

Store Opening

Team Lead/Manager

Telephone Skills

Time Management

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