WHAT YOU BRING15+ years of progressive leadership experience in customer support, customer service, sales operations, commercial operations, order management, or related functions within a manufacturing environment.7+ years of experience leading, developing, and scaling Customer Service, Customer Support, Customer Experience, CSR, or Commercial Operations teams. In this role, you will ensure accurate, responsive, and consistent execution across quotations, sales orders, customer requirements, commercial documentation, and customer communications, while maintaining an unwavering focus on delivering an exceptional customer experience.