Process Improvement and Strategic Collaboration: Collaborate with cross-functional teams, internal stakeholders, and external vendors to identify and implement process improvements, system enhancements, automation initiatives, and effective communication strategies, fostering collaboration, streamlining operations, and enhancing the overall member experience. Vendor Management: Establish and maintain relationships with partners and technology providers, negotiating contracts, managing vendor performance, agreements, and billing, ensuring optimal service levels, cost-effectiveness, and all aspects of vendor management related to core banking and ancillary systems.