The Claims Manager is responsible for the overall management of complex, high exposure self-insured Professional Liability, General Liability, Employment and Directors and Officers Liability claims as well as claims and lawsuits insured under the Community Provider Insurance Program: (a) investigates claims, oversees and manages defense counsel, develops defense strategies, and negotiates settlements; (b) attends and monitors depositions, trials, and mediations; (c) assists in the presentation of claims data and reports to the Baystate Claims Committees and Baystate Health's captive (Baystate Health Insurance Company) Board of Directors; (d) partners on the Communication, Apology, and Resolution (CARe) cases for early assessment and resolution of significant unanticipated adverse outcomes of care; (e) interacts with patients and families who have experienced adverse outcomes in a caring and compassionate manner while adhering to organizational objectives and fulfilling duties in a professional manner to achieve the best ethical, safety, and financial outcomes; (f) collaborates with the Risk Managers to report safety concerns identified in claims to the appropriate departments towards prioritizing operational objectives with executives and senior leaders across the system; (g) educates and presents on Risk and Claims Management. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .