You will own the cadence of Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs), close the loop between the field and HQ organizations by establishing structured feedback loops that capture Customer Success Specialist (CSS) insights "from the trenches," and ensure the enablement assets and tools the CS COE produces are predictably built, managed as a portfolio, and adopted by partners and the AWS field. This role is embedded in the highest-stakes moments of the business, from annual planning cycles to executive forums, and plays a decisive role in ensuring the Direct Customer Success motion operates with clarity, discipline, and momentum at scale, including flagship programs such as Adoption Incentives, the AI-First Organization portfolio of solutions, and CSS Academy.