Ensure backlog is outcome focused, and considers service strategy, customer insights, and operational pain points + Break down epics into features, define acceptance criteria and KPIs, and independently drive feature road-mapping + Guide the ART through PI planning and objective setting, linking execution to business intent **AI-Enabled Product Delivery** + Integrate AI-enabled capabilities and agentic workflows into regular product delivery practices to improve speed, quality, and PDLC outcomes + Promote rapid prototyping, iteration, and experimentation using AI agents to inform solution direction and reduce time to value + Partner with technology and data teams to support agent workflow building, orchestration, and embedded analytics + Set clear expectations for APOs to build familiarity and proficiency with AI-enabled product delivery approaches **Stakeholder Partnership & Execution Enablement** + Represent the voice of the customer and the voice of the business across the ART + Partner closely with Business, IT, RTEs, Architects, Process Optimization, and Production Support to ensure solutions deliver intended service outcomes + Manage dependencies, mitigate risks, and remove blockers across teams and partner organizations + Influence alignment across value streams and enabling organizations to support end-to-end service transformation outcomes **Quality, Outcomes & Change Adoption** + Accountable for ensuring delivered capabilities achieve intended service outcomes, including customer experience, operational efficiency + Accept completed features that meet definition of done and quality expectations + Validate delivered capabilities against product vision and service outcomes + Support and influence change management and business readiness activities to drive adoption + Monitor and communicate execution progress, benefit realization, and post-release optimization results **Continuous Improvement & Thought Leadership** + Analyze ART-level metrics to identify trends, risks, and improvement opportunities + Stay current on AI advancements, internal strategies, service operations, and industry trends to act as a subject-matter expert in service transformation **Qualifications** + 3+ years of combined experience in Agile Product Management or Product Ownership + Experience in the insurance industry required; Employee Benefits experience strongly preferred (Life, Disability, Voluntary) + Experience with service operations, customer service platforms, workflow enablement, or operational transformation strongly preferred + Proficiency in agile methodologies (SAFe, Scrum/Kanban) + Effective decision-maker who operates and delivers at pace + Experience using agile lifecycle management tools (Rally/Jira) + Strong collaboration and influencing skills in a highly matrixed environment + Proven ability to manage multiple priorities and stakeholder expectations + Strong written and verbal communication skills, including presentation to senior leaders + Comfort using data and metrics to identify insights and inform decisions + Proven ability to integrate AI-enabled capabilities and agentic workflows into regular product delivery practices + 10%-25% travel required + Bachelor's degree preferred **Compensation** The listed annualized base pay range is primarily based on analysis of similar positions in the external market. **Key Responsibilities** **ART & Product Leadership** + Lead product execution for the Service Transformation ART, consisting of ~6-8 agile teams + Own and maintain a strategic, prioritized program backlog aligned to business vision, service outcomes, and customer friction across current-state processes + Set and execute product strategy for the ART aligned to Employer Experience and Service Transformation objectives + Own prioritization decisions, balancing customer impact, operational outcomes, financial benefit, risk, and capacity + Make independent tradeoff decisions related to scope, sequencing, and prioritization within the ART **Team Leadership & Talent Development** + Lead, coach, and develop a team of APOs; build product management capability and hold teams accountable for outcomes and delivery at pace + Ensure APOs understand priorities, intent, and business value across the program backlog **Product Strategy & Backlog Management** + Own the health, readiness, and flow of the program backlog across multiple teams.