In this role, you will sit at the intersection of ServiceNow platform operations, product strategy, and software engineering execution partnering closely with product managers to prioritize high-impact capabilities and manage capacity trade-offs, leading cross-functional ServiceNow engineering teams through Agile delivery and enterprise integrations, and owning end-to-end production support, customer escalations, and defect resolution across Googles infrastructure development and delivery organization. Operational and delivery experience with ServiceNow (specifically Integrated Risk Management [IRM]/Governance, Risk, and Compliance [GRC], SecOps, ITSM, case management or custom scoped applications), including instance promotion, upgrade readiness, access control governance, and OOTB-versus-custom architecture trade-offs.