Kansas City, MO30+ days ago
Qualifications Required: • Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry • 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS • Minimum four (4) years of experience leading multiple project teams simultaneously on relevant engagement • Applicable cloud certification within AWS • Bachelor's Degree in Computer Science, Engineering or equivalent work experience • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve • Limited immigration sponsorship may be available • Preferred: Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, ServiceNow, Oracle, or SAP • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service • Working knowledge and experience of MS Office applications and tools • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other). The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.