Support, assist, troubleshoot and respond to issues the Service Technicians call in with, supporting with products, service operation, or maintenance Work with Service Technicians via phone and web interface to obtain information, identify problems, and provide technical assistanceProvide assistance and guidance, via telephone and occasionally on-site, to Service Technicians nationwideCollaborate with engineering, sales, service, product development, and corporate to ensure customers are provided with high quality service and productsRefer complaints of product or service failure to appropriate departments for investigationEvaluates user needs, defines technical problems, and works with engineering/development staff to determine solutionsReport problems from the field by providing accurate documentation to both engineers and support personnelInterface with factory engineers and manufacturing personnel during product developmentInstruct Fairbanks direct, domestic, and international distributor technicians on proper servicing of Fairbanks productsLead hands-on classroom training sessions at Company training facilitiesPerform ongoing activities to maintain and enhance overall system performancePeriodically travel overnight to assist service departments with installation, programming, training, and calibration of new or existing products at customer sitesRequired Qualifications - Required qualifications to effectively perform the job. Proficient in Microsoft Office products - specifically Excel, and OutlookStrong working knowledge of electronics, A/D circuits, power supplies, transducers, and industrial communications such as RS232, RS485, 20mA, Ethernet, and 4-20mA analog outputsWorking knowledge of use of various testing equipmentCritical thinker with exceptional attention to detailExcellent problem-solving skillsExcellent communication skills, both verbally and in-writingExcellent technical writing skillsAbility to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneouslyAbility to develop and maintain business relationshipsWork Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.