What You''ll Do Responsible for supporting office and production systems Maintain a high level of customer credibility by providing customer service response and following through on that response Provides on-call customer support, as scheduled by manager Installs, configures and troubleshoots laptops and workstations Ability to troubleshoot network issues Proactively works at identifying and resolving potential or recurring client issues Reports all potentially systemic problems to Management Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern What You''ll Bring Bachelor''s Degree 0-1 year experience in IT related jobs Ability to work based on goals and ticketing system and deliver on time resolutions Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11 Knowledge of Linux and/or ChromeOS Knowledge of Office (1997, 2003, 2007, and 2010) Ability to be a team player in large deployment projects Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis Communication skills are necessary for interacting with internal customers Must be able to work in fast pace, high demand environment Applicant must be able to work as a team to meet the needs of the customer. Summary At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector.