Responsibilities include developing "how-to user guides (Tech Tips), Quick Reference Guides (QRGs), technical documentation, content for the Information Technology intranet page, knowledge base articles, process documentation, IT-related training materials, communication content, and adoption resources for enterprise technology initiatives. Under the direction of the IT Service Delivery Manager: Develops, writes, edits, formats, and maintains technical documentation for IT-owned applications (such as Microsoft 365 and Adobe Acrobat), IT services, technology-related projects and initiatives, and technology-based operational processes.