This leader oversees the Personal Lines Service Managers and Commercial Lines Service Managers—each of whom leads a team of 12–15 Account Managers and Customer Service Agents—as well as the Small Business Risk Placement Unit and the Personal Lines and Small Commercial Claims team, while driving client retention, service excellence, operational consistency, and team development. Lead and develop the CBU's service leaders and teams—including the Personal Lines Service Managers, Commercial Lines Service Managers, Small Business Risk Placement Unit, and Personal Lines and Small Commercial Claims team—fostering a culture of accountability, collaboration, and exceptional client service.