OTHER

FEED

UNKNOWN

This role involves strong customer service skills and the ability to provide first-level technical support to employees and patients in a fast-paced setting. (Non helpdesk related) Help users design their work areas to support the use of their PCs in their work environment.

HOUR

Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. BenefitsIn addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:<ul><li>Sign-on and Referral Bonuses for select positions</li><li>Tuition Assistance up to $5,000</li><li>Paid Time Off</li><li>Long Term Sick accrual</li><li>Employer Contribution Plan</li><li>Free Short and Long-Term Disability for Full Time employees</li><li>Zero copay for drugs on prescription plan for certain conditions</li><li>College Bound 529 Savings Plan</li><li>Life Insurance</li><li>Beebe Perks via Work Advantage</li><li>Employee Assistance Program</li><li>Pet Insurance</li></ul>

Overview:
Under the direction of the Technical Manager and or I.S. Director, This individual shall be assigned the following job duties:1. Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures.2. Assess users' needs. Make recommendations to the Helpdesk/Desktop Lead on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology.3. After PCs are purchased, burned-in, and tested, install the operating system and all software applications.4. Coordinate the replacement or repair of all PCs, printers, and modems following desktop and helpdesk procedures.5. Maintain documentation on all PCs in the hospital and satellite offices.6. Set up all modems and communications software to all satellites and physicians' offices.7. Assist the Computer Operations area when Operations personnel are not available.8. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non help desk related)9. Help users design their work areas to support the use of their PCs in their work environment.10. Maintain Preventive Maintenance Program. This role involves strong customer service skills and the ability to provide first-level technical support to employees and patients in a fast-paced setting. Candidates must be able to communicate effectively, multitask, and follow defined support and escalation processes. 

Responsibilities:
Provide PC Operating system, PC software application support, hardware and minimal network support to all end users per Help Desk procedures. Assess users needs. Make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs. Keeps current on changes in technology. After PCs are purchased, burned-in, and tested, install the operating system and all software applications. Coordinate the replacement or repair of all PCs, printers, and other peripherals per Desktop and helpdesk procedures. Maintain documentation on all PCs in the hospital and satellite offices. Provide recommendations for refining the image process for all PC's, Virtual devices etc. Continue to look for best practice solutions for image and automate as much as possible for efficiency. Assists helpdesk staff with new or improved processes to address devices deployed. Will stand in and take calls at times for helpdesk when short staffed sheer volume of calls. Develop an implementation plan with each user and in monitoring the learning curve to ensure proficiency on the use of PC applications. (Non helpdesk related)  Help users design their work areas to support the use of their PCs in their work environment. Maintain Preventive Maintenance Program.

Qualifications:
Will accept three to five year's experience in PC support break/fix.  Able to handle some troubleshooting issues with telecommunications etc.

Competencies Skills:
Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc.

Credentials:
 

Education:
Essential: * High school graduate or equivalent 

Entry:
USD $25.11/Hr.

Max:
USD $38.92/Hr.

Beebe Healthcare

PC NETWORK TECH

1st Level Support

Best Practices

Call Volume

Co-Payments

Communication Skills

Communications Software

Compensation and Benefits

Computer Operations

Customer Support/Service

Desktop Administration

Desktop Hardware

Desktop PC

Employee Assistance Plan

Hardware Administration

Hardware Repair

Healthcare

Help Desk

Identify Issues

Insurance

Life Insurance

Management of Information Systems/Technology (MIS)

Medical Office

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Microsoft Word

Modems

Multitasking

Network Support

Operating Systems

PC Software

Peripheral Hardware

Prescription Drugs

Presentation/Verbal Skills

Preventative Maintenance

Printers

Process Improvement

Software Administration

Systems Administration/Management

Technical Leadership

Technical Support

Telecommunications

Tuition Fees

Writing Skills

[AW]-iCims

Overview: Under direct supervision operate the hospital telecommunications center, maintain a smooth and effective flow of external/internal communications and perform guest relation functions. Ability to transport items using a cart (e.g., delivering flowers to patient rooms).

Why Beebe?:
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview:
Under direct supervision operate the hospital telecommunications center, maintain a smooth and effective flow of external/internal communications and perform guest relation functions.

Responsibilities:
<div><div><div><ul><li>Minimum of 1 year of customer service experience required</li><li>At least 6 months of switchboard operations and/or experience as an information receptionist preferred</li><li>Excellent communication and public relations skills</li><li>Typing proficiency of at least 30 words per minute</li><li>Basic computer skills, including the ability to compose and send emails</li><li>Ability to transport items using a cart (e.g., delivering flowers to patient rooms)</li><li>Ability to assist with patient and visitor transport, including pushing wheelchairs</li><li>Commitment to and adherence to Talent+ standards</li></ul></div></div></div> 

Competencies Skills:
Essential: * Knowledge Of Office Equipment * Clear Communication Skills Both Written and Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills to Provides Customer Service to Patients, Team Members and Visitors * Experience With Excel, Power Point, Word, Visio, Etc.

Credentials:
 

Education:
Essential: * High school graduate or equivalent 

Entry:
USD $16.25/Hr.

Max:
USD $25.19/Hr.

Telecommunications Jobs in Westlake, MD

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Telecommunications Jobs in Westlake, MD

PC NETWORK TECH Beebe Healthcare

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