WestatPATH 3.0 – Screening Field Interviewer WestatPATH 3.0 – Screening Field InterviewerFayetteville, AR$17.75–$19.73 / hourThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
MaximusSr Call Center Manager (Little Rock, AR) MaximusSr Call Center Manager (Little Rock, AR)Little Rock, ARFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Must possess a minimum of five (5) years of experience managing, or serving in a key management role on, a large-scale customer service and/or CRM project encompassing the full system development life cycle (SDLC), from initiation through post-implementation.
Mister Sparky of Mid AmericaContact Center Customer Service Representative Mister Sparky of Mid AmericaContact Center Customer Service RepresentativeLowell, ARIn this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR.
MCI Military RecruitmentRemote Call Center Representative MCI Military RecruitmentRemote Call Center RepresentativeLittle Rock AFB, ArkansasRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Arkansas Federal Credit UnionCall Center Agent Arkansas Federal Credit UnionCall Center AgentLittle Rock, ArkansasYour primary responsibilities will consist of: Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries. As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals.
Mister Sparky Franchising SPE LLCContact Center Customer Service Representative Mister Sparky Franchising SPE LLCContact Center Customer Service RepresentativeLowell, AR$15–$17 / hourIn this role, youll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. About the Role We are looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR.
Bank OZKCall Center Specialist-Wire Operations Bank OZKCall Center Specialist-Wire OperationsLittle Rock, ArkansasProcess and verify entries from client accounts to ensure proper allocation within correspondent banking relationships, collaborating with clients and banking center staff to resolve exception items and provide payment assistance. Essential Job Functions: Work directly with clients to complete authentication procedures and gather all required information for outgoing domestic and international wire transfers, including U.S. dollar and foreign currency transactions.
Warren Oil Company, Inc.Customer Service Representative Warren Oil Company, Inc.Customer Service RepresentativeWest Memphis, ARWarren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand.
MCI Military RecruitmentRemote Customer Service Representative MCI Military RecruitmentRemote Customer Service RepresentativeLittle Rock AFB, ArkansasRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Bank OZKEscalation Manager - Customer Care Centers Bank OZKEscalation Manager - Customer Care CentersLittle Rock, ArkansasEnsure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.
Mister Sparky of Mid AmericaService Coordinator Mister Sparky of Mid AmericaService CoordinatorLowell, ARThe Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day. We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations.
TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residents TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residentsLittle Rock, ARFull timeAccurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .
University Of Arkansas SystemAppointment Business Center Scheduler I/II University Of Arkansas SystemAppointment Business Center Scheduler I/IILittle Rock, ARClosing Date: Type of Position: Job Type: Work Shift: Sponsorship Available: Institution Name: The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students".All Job Postings will close at 12:01 a.m.
Alpha Rae Personnel IncCSR Verification Specialist (1118) Alpha Rae Personnel IncCSR Verification Specialist (1118)Little Rock, AR$15–$15 / hourResponsibilities:Provide customers with professional, knowledgeable, and upbeat service over the phone, Have the ability to direct phone calls to appropriate staff and alert supervisors of trends in customer calls. Verbal and written communication skills and the ability to type 30 wpm.
Colonial UnderwritingCustomer CARE Champion Colonial UnderwritingCustomer CARE ChampionRogers, AR$15 / hourPart timeAbility to use conflict management techniques to resolve disagreements and act with appropriate level of care and concern to help resolve issues and solve problem. This person will have the opportunity to learn a variety of our call center roles including responding to customer inquiries and concerns, booking appointments and following up on leads, and processing automobile claims.
MCI CareersNewBilingual Spanish Recruiter MCI CareersBilingual Spanish RecruiterArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MaximusSpanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeFort Smith, ARFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
MCI CareersNewExperienced Remote VP BPO Sales MCI CareersExperienced Remote VP BPO SalesArkansasRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
TriWest Healthcare AllianceSupervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportLittle Rock, ARRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
MCI CareersNewVP of Sales MCI CareersVP of SalesArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI CareersNewAdministrative Assistant MCI CareersAdministrative AssistantArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI CareersNewVirtual Executive Assistant MCI CareersVirtual Executive AssistantArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI CareersNewVP BPO Sales MCI CareersVP BPO SalesArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI CareersNewSVP of Sales MCI CareersSVP of SalesArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI CareersNewManager of Accounting MCI CareersManager of AccountingArkansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Movista IncCustomer Care Specialist (Bi-Lingual Spanish) Movista IncCustomer Care Specialist (Bi-Lingual Spanish)Bentonville, ARA Customer Care Specialist is a customer success professional who will partner with other team members to provide exceptional service to our customers to help sustain and improve the use of Movista's solutions. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Movista IncCustomer Care Specialist Movista IncCustomer Care SpecialistBentonville, ARA Customer Care Specialist is a customer success professional who will partner with other team members to provide exceptional service to our customers to help sustain and improve the use of Movista's solutions. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
J.B. Hunt Transport Services IncCustomer Experience Representative - ICS J.B. Hunt Transport Services IncCustomer Experience Representative - ICSLowell, ARProactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures. Education: Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required).
TransPerfect IncRemote Bilingual Interpreter TransPerfect IncRemote Bilingual InterpreterARRemoteStay focused and attentive during high-volume, back-to-back call periods Handle pressure and emotionally complex conversations with calm and professionalism Welcome regular feedback and coaching as opportunities to grow and improve Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality Are eager to use their bilingual fluency to support essential services in real time Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work. Quiet, comfortable, and distraction-free work environment Desktop or laptop computer (Windows or Mac) with at least 16GB RAM Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) - no cellular data or hotspot connections Computer no older than 5 years with a functioning webcam Windows 10 or newer / macOS Big Sur (OS 11) or newer.
TransPerfect IncRemote Bilingual Interpreter (English <> Russian) TransPerfect IncRemote Bilingual Interpreter (English <> Russian)ARRemoteProvide consecutive interpretation services between English and Russian across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Russian, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TransPerfect IncRemote Bilingual Interpreter (English <> Mandarin) TransPerfect IncRemote Bilingual Interpreter (English <> Mandarin)ARRemoteStay focused and attentive during high-volume, back-to-back call periods Handle pressure and emotionally complex conversations with calm and professionalism Welcome regular feedback and coaching as opportunities to grow and improve Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed remote roles Can follow strict interpretation protocols, maintain neutrality, and preserve confidentiality Are eager to use their bilingual fluency to support essential services in real time Bring strong emotional intelligence, integrity, and a deep sense of responsibility to their work. Quiet, comfortable, and distraction-free work environment Desktop or laptop computer (Windows or Mac) with at least 16GB RAM Broadband internet connection (minimum 30 Mbps download / 10 Mbps upload) - no cellular data or hotspot connections Computer no older than 5 years with a functioning webcam Windows 10 or newer / macOS Big Sur (OS 11) or newer.
TransPerfect IncRemote Bilingual Interpreter (English <> Spanish) TransPerfect IncRemote Bilingual Interpreter (English <> Spanish)ARRemoteProvide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Spanish, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese) TransPerfect IncRemote Bilingual Interpreter (English <> Vietnamese)ARRemoteProvide consecutive interpretation services between English and Vietnamese across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Vietnamese, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TransPerfect IncRemote Bilingual Interpreter (English <> Cantonese) TransPerfect IncRemote Bilingual Interpreter (English <> Cantonese)ARRemoteProvide consecutive interpretation services between English and Cantonese across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation-preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter's role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity. High school diploma or equivalent (required); college education preferred Fluency in English and Cantonese, with B2+ proficiency or higher Ability to pass a language and interpreting skills assessment Minimum of 6 months of call center, customer service, or interpreting experience Strong verbal communication, bilingual accuracy, and ethical decision making Proven ability to think clearly and act professionally in fast moving, emotionally complex situations Strong sense of professional responsibility, integrity, and time management Comfortable with assertive communication and session control Basic computer skills, including typing and MS Office navigation Quiet, distraction-free workspace conducive to active listening and sustained concentration Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted).
TriWest Healthcare AllianceIT Delivery Lead TriWest Healthcare AllianceIT Delivery LeadLittle Rock, ARRemoteFull timeTechnical Skills: Knowledge of technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; knowledge and expertise in project/program management methodologies and tools to include Agile; experience with product/solution/system lifecycles; expert knowledge in one or more of: system servers and data network; traditional telephony principals and support; Microsoft enterprise software, server principals and support; HP enterprise products and services: data communication and network architectures, design, and support; installation, maintenance and support of large scale application systems; healthcare industry experience, to include medical management and provider data/solutions: proficient with Microsoft Project, Project Server, Visio, and SharePoint Services. • 7+ years of related and progressive experience combining various elements of technical delivery or support, solutions implementation, process automation, project management, and team leadership .