TTECNewCall Center Team Leader - Supporting Volvo Cars TTECCall Center Team Leader - Supporting Volvo CarsMahwah, NJThe Volvo Tier 1 Team Leader is responsible for leading, coaching, developing, and motivating the Roadside team by responding to questions, providing guidance and direction, and demonstrating excellent leadership and interpersonal skills. The Team Leader ensures efficient performance of the team to provide world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints and addressing questions regarding their vehicle and more.
JobotNewHospice Call Center TRIAGE RN with $15,000 New Hire Bonus + PENSION JobotHospice Call Center TRIAGE RN with $15,000 New Hire Bonus + PENSIONThe Bronx, NY$108,000–$117,800 / yearHospice Triage RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, “Goals of Care” based on the patient’s and caretaker’s needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient. The ONSITE Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to for the purpose of telephonically assessing their needs in order to treat emergent situations that have developed during the Call Center hours .
TRIGYN TECHNOLOGIES, INC.Customer Service / Call Center Representative (Phone Support Experience) TRIGYN TECHNOLOGIES, INC.Customer Service / Call Center Representative (Phone Support Experience)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support.
Careers Integrated Resources IncPatient Support Specialist Careers Integrated Resources IncPatient Support SpecialistHanover, NJ$19–$19 / hourThis role provides high-touch, concierge-level support by working directly with patients, physicians, and pharmacies to guide them through eligibility, reimbursement, and program enrolment processes. The Patient Support Specialist is responsible for helping patients gain access to prescription medications through copay assistance programs.
WestatPATH 3.0 – Screening Field Interviewer WestatPATH 3.0 – Screening Field InterviewerQueens, NYThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Westat is currently seeking motivated and detail-oriented individuals with a commitment to excellence to serve as screening field interviewers on the Population Assessment of Tobacco and Health (PATH) study.
Albert Einstein College of MedicineNewBi-lingual Clinical Interviewer Albert Einstein College of MedicineBi-lingual Clinical InterviewerBronx, New YorkTo do so, they must be able to walk up/down stairs in non elevator buildings, carry a laptop and/or study equipment), they will be required to communicate verbally and in writing in English and Spanish to non-English speaking study participants; POSITION RESPONSIBILITIES: Interview and screen potential participants in person or telephone utilizing Spanish and English; Administer consent forms and questionnaires utilizing Spanish and English. About Us: The Bronx clinic (funded $12+million) of the Hispanic Community Health Study is 1 of 4 national sites contracted by the government to recruit Hispanic Latino adults residing in the Bronx territory.
DARCARS Automotive GroupNewCustomer Service/ Call Center Representative DARCARS Automotive GroupCustomer Service/ Call Center RepresentativeEnglewood, NJFull timeWe’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).
The WorkPlace GroupCall Center & Customer Service - Join our WPG Talent Community The WorkPlace GroupCall Center & Customer Service - Join our WPG Talent CommunityFlorham Park, NJCommon Job Titles: We frequently fill positions such as Customer Service Representative, Technical Support Specialist, Call Center Manager, Sales Representative, and more. Exclusive Opportunities: As a leading Recruitment Process Outsourcing (RPO) and Executive Search provider, we know about job openings before they become public.
MMC GroupNewSupervisor - Call Center MMC GroupSupervisor - Call CenterNew York, NY$36,000–$42,000 / yearAssist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs. Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
Q1 Technologies, IncCall Center Operations Q1 Technologies, IncCall Center OperationsRaritan, NJJob Description:Contact Center Technology and Process Improvement – Design and drive implementation of contact center operations technology and process changes/enhancements Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development. Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
TransCore Partners LLCCall Center Manager TransCore Partners LLCCall Center ManagerUnion, NJ$80,000–$99,000 / yearDemonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.
Acentra HealthNewCall Center Manager (Remote) Acentra HealthCall Center Manager (Remote)New York, NYRemotePreferred QualificationsExperience with the Genesys telephony platform2+ years of experience with workforce management is preferredPossess a strong background in analysis and reportingProficient in managing customer service through call center technologies and systemsDemonstrate experience in planning and implementing projectsStrong focus on partnership and can develop and expand relationshipsWhy us? In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Vanguard DermatologyNewPatient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY Vanguard DermatologyPatient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NYBrooklyn, NY$20–$21 / hourAcquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience.
Prism Vision GroupCall Center Representative Prism Vision GroupCall Center RepresentativeTeaneck, New Jersey$18–$33.08 / hourExcellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
Butler Aerospace and DefenseCall Center Rep (salesforce exp needed) Butler Aerospace and DefenseCall Center Rep (salesforce exp needed)Clifton, NJ$19–$21 / hourButler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Metroplus Health Plan IncCall Center Representative I Metroplus Health Plan IncCall Center Representative INew York, NYAbout NYC Health + Hospitals MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island through a comprehensive list of products including but not limited to: New York State Medicaid Managed Care. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Healths network includes over 27,000 primary care providers, specialists, and participating clinics.
Mavis Tire SupplyNewInbound Call Center Representative Mavis Tire SupplyInbound Call Center RepresentativeMillwood, NYExceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws.
NJ PEDIATRIC NEUROSCIENCE INSTITUTEFront Desk/Call Center NJ PEDIATRIC NEUROSCIENCE INSTITUTEFront Desk/Call CenterHackensack, NJScheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider. · Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
Rallye Motor CompanyCall Center Representative BDC - Acura Service Rallye Motor CompanyCall Center Representative BDC - Acura ServiceRoslyn, NY$55,000–$65,000The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Service Business Development Center (BDC) at our Acura store located in Roslyn. The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Inabia Software & Consulting Inc.Customer Service Associate Inabia Software & Consulting Inc.Customer Service AssociateFlorida, FLFull timeThe Customer Service Associate is responsible for providing excellent customer support by assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communication with customers through various channels and maintaining accurate records of customer interactions.
Essen Medical AssociatesPatient Coordinator (Call Center) Essen Medical AssociatesPatient Coordinator (Call Center)Bronx, New York
DD SERVICES INCCall Center Representative (English-Spanish required) DD SERVICES INCCall Center Representative (English-Spanish required)Westbury, NYThis Full-Time position available in the Westbury, NY location of a Dental Administration Office for the position of Customer Service Representative/Clerical Worker, working in our call center. We are seeking a professional and personable Bi-Lingual Call Center Representative to join our team.
Online RiverCall Center Representative Online RiverCall Center RepresentativeNew York, New York$28–$32 / hourTeam Collaboration: Work closely with other departments, such as technical support or billing, to ensure customer issues are resolved efficiently. Order Processing: Assist customers with placing orders, making changes to existing orders, or tracking order statuses.
Online RiverCall Center Communication Specialist Online RiverCall Center Communication SpecialistQueens, New York$26–$34 / hourCustomer Interaction: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide information about products and services. Documentation: Accurately document customer interactions, including inquiries, complaints, and resolutions in the customer relationship management (CRM) system.
BCSCall Center Representative BCSCall Center RepresentativeParsippany, NJThe focus of the Call Center Representative at BCS is to provide a "White-Glove" experience for inbound and outbound callers for BCS clients. Comfortability and willingness to spend the majority of the workday on the phone with customers.
Butler AmericaNewCall Center Representative Butler AmericaCall Center RepresentativeClifton, NJ$19–$21 / hourCall Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19-21 Description: Manage large amounts of incoming calls. • Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.
Tiburcio Vasquez Health Center IncNewMedical Assistant - Call Center Tiburcio Vasquez Health Center IncMedical Assistant - Call CenterUSA, NY$23.19–$25.34 / hourAbout TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more. Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.
Butler America Aerospace, LLC.Call Center Representative Butler America Aerospace, LLC.Call Center RepresentativeClifton, NJ$19–$21 / hourCall Center RepresentativeLocation:Clifton, NJ (07014)Job ID: #72434Pay Range: $19-21Description:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Job Specific Requirements- Must be familiar with Microsoft 365- Experience with SalesForce CRM a plus. * Typical workday: o Onsite o Shift M - F 8a - 5p o Not required - OT or Weekends o Travel is Not required Top skills: Customer service, professionalism, high volume environment.
LanceSoft IncCall Center Representative - EXP LanceSoft IncCall Center Representative - EXPClifton, NJFull timePrincipal Responsibilities: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Top skills: Customer service, professionalism, high volume environment. Answer incoming customer service calls, light scheduling of service requests Are there any must-have skills, strong “no’s,” or preferred qualifications?
Vertex Global SolutionsHiring Now: Customer Service Representative JO#26-00040 Vertex Global SolutionsHiring Now: Customer Service Representative JO#26-00040Bronx, NY$19–$19 / hourWe are seeking an experienced Customer Service Representative to support our Transportation and Operations teams in a fast-paced call center environment. Minimum 2 years call center / dispatch / high-volume customer service experience.
American Specialty Health IncorporatedNewConcierge - Call Center (Remote, $18/hour) American Specialty Health IncorporatedConcierge - Call Center (Remote, $18/hour)New York, NYRemoteThis WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)ResponsibilitiesCoordinates intake, navigation services, and administrative support for Virtual Physical & Occupational Therapy and Fall Prevention program:Receives and responds to telephone calls, emails, and chats, greeting members with a courteous, welcoming manner and offering an introduction and pertinent information. QualificationsHigh School Diploma or GED certificate required.1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required.3 years general office experience including administrative support and project management required.
Madison Square Garden Sports CorpSupervisor Employee Service Center Madison Square Garden Sports CorpSupervisor Employee Service CenterNew York City, NY$75,000–$95,000 / yearThe Companys portfolio includes a collection of world-renowned venues - New Yorks Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. 3 years of experience in a customer service call center or HR help desk environment, with at least 1 year in a supervisory or lead role supporting teams in a fast-paced, service-driven setting.
Central Jersey Medical CenterCall Center Representative Central Jersey Medical CenterCall Center RepresentativePerth Amboy, New JerseyAll employees of CJMC are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service in a professional and courteous manner. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
Metroplus Health Plan IncCustomer Service Team Leader Metroplus Health Plan IncCustomer Service Team LeaderNew York, NY$53,000–$58,183 / yearThey will assist with the resolution of all customer services related issues that require supervisory intervention and will provide report/updates to supervisor(s) on all issues related to the department daily responsibilities. Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor's office, medical clinics) required.
Rallye Motor CompanyCall Center Representative BDC - Acura Sales Rallye Motor CompanyCall Center Representative BDC - Acura SalesRoslyn, NY$45,000–$65,000The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Business Development Center (BDC) at Our Acura store located in Roslyn. The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Bally's CorpCustomer Service Representative Bally's CorpCustomer Service Representativejersey city, NJThis Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you'll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.
Efficient Air ServiceCustomer Service & Scheduling Coordinator Efficient Air ServiceCustomer Service & Scheduling CoordinatorRiverdale, NJ$45,000–$60,000 / yearThis isn't just answering phones - you'll be the voice of a trusted, family-owned company where your work directly impacts customer satisfaction and team success. If you enjoy helping people, multi-tasking in a busy office, and delivering excellent customer service, this role could be your perfect fit.
Waste ConnectionsCustomer Service Supervisor Waste ConnectionsCustomer Service SupervisorJamaica, NY$28–$30 / hourThe Customer Service Supervisor oversees the daily operations of the customer service department, ensuring high‑quality service delivery, accurate order processing, and effective communication between customers, drivers, and operations. We operate with a culture of trust, empowerment, and accountability — where self‑directed, motivated leaders can grow their careers and make a meaningful impact.
Remote Talent CloudCall Center Sales Representative Remote Talent CloudCall Center Sales RepresentativeNew York, NYRemote$20,800–$41,600As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing customers .
Sagility LtdHealthcare Customer Service Specialist - Work from Home Sagility LtdHealthcare Customer Service Specialist - Work from HomeNYCompensation HighlightsBase Pay: Starting at $14 per hour for training, with an increase after transitioning to productionPay frequency: Weekly paySchedule HighlightsSchedules can fall between the hours of 8:00 AM - 9:00 PM Eastern Time and will be assigned based on business needsResponsibilitiesAnswer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordinationProvide accurate information about health plan benefits, eligibility, and coverageSchedule, reschedule, and confirm appointments with healthcare providersProcess referrals, authorizations, prescription renewals, and other requestsAssist members or patients with claims questions, billing inquiries, and account updatesReview insurance or plan eligibility and update records in the systemMaintain accurate documentation in electronic systems, including EMR or CRM toolsCommunicate with providers and internal teams via phone, secure messaging, or emailProtect member and patient confidentiality and follow HIPAA or applicable privacy guidelinesEscalate complex issues to the appropriate team or supervisor for resolutionQualificationsHigh School Diploma or equivalent1+ year of call center customer service experience handling high call volume1+ year of healthcare or health insurance experience (member services, patient services, provider services, benefits support, or similar)Previous job tenure of at least 6 months per role, reflecting stability and reliabilityKnowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environmentStrong verbal and written communication skillsAbility to navigate multiple systems and maintain accuracy while handling callsComfortable working in a remote environment with a designated, private workspaceDemonstrated stable work history with a track record of reliabilityCommitment to a long-term role and building a career with the organizationReliable high-speed internetPreferred QualificationsExperience with appointment scheduling or benefits inquiriesFamiliarity with electronic medical records (EMR) or customer relationship management (CRM) systemsExperience with EPIC, Facets, or similar applicationsKnowledge of medical and/or insurance terminologyAt BroadPath a Sagility Company, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. job Details Job title Healthcare Customer Service Specialist - Work from Home About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
Beyond Finance LLCCustomer Service Representative Beyond Finance LLCCustomer Service RepresentativeNYRemote$19–$20 / hourAbove all else, provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls of varying complexity by responding to client requests, anticipating unstated needs, and educating them on our programs in a remote call center environment. Operate, navigate, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (Client Relationship Management System) for client accounts.
PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Manager, Contact Center TransformationFlorham Park, NJ$124,000–$280,000 / yearAs a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. This role offers the chance to drive strategic decision making, shape client outcomes, drive business growth, and mentor teams, all while contributing to PwCs intellectual capital in the field of contact center transformation.
OPEN ROAD AUTO GROUPBDC Call Center OPEN ROAD AUTO GROUPBDC Call CenterUnion, NJFull timeWith over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area.
MaximusCustomer Service Representative 1 - Jamaica, NY MaximusCustomer Service Representative 1 - Jamaica, NYJamaica, NYFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
HermesCoordinator - Client Relations Center HermesCoordinator - Client Relations CenterManhattan, NYFull timeAs the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
Hermes International SACoordinator - Client Relations Center Hermes International SACoordinator - Client Relations CenterManhattan, NY$23.43–$28.64 / hourThe Opportunity: As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
MaximusNewBilingual Customer Service Representative I - Spanish - Staten Island, NY MaximusBilingual Customer Service Representative I - Spanish - Staten Island, NYStaten Island, NYPay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
MindriftSenior Customer Service Representative (Banking) - Freelance AI Trainer MindriftSenior Customer Service Representative (Banking) - Freelance AI TrainerQueens, NYWhile each project involves unique tasks, contributors may: Design and evaluate fee inquiry scenarios — verifying that fee amounts and category names match the bank's disclosed fee schedule exactly, and flagging cases where the system charge and the schedule diverge; Write statement clarification test cases that require distinguishing a descriptor-mapping question from a real fraud claim, and routing each correctly; Create autopay setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build statement reprint cases that test realistic timing communication — including archived statements, fee citation, and the difference between self-service and manual retrieval channels; Develop beneficiary update scenarios that probe when a routine POD change crosses into ERISA/spousal-consent territory and requires specialist routing; Design card replacement cases with time-sensitive card-block urgency, fraud-signal recognition, interim mobile-wallet guidance, and delivery option trade-offs; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Write fraud claim warm-handoff cases — immediate card block, intake information capture, Regulation E clock awareness, and clean transfer to the disputes team; Grade responses on both factual accuracy and conversational tone: empathy under pressure, voice vs. Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.
61st Street Service CorpPatient Services Specialist I #Full Time 61st Street Service CorpPatient Services Specialist I #Full TimeNew York, NY$24.30–$30.51 / hourThe Dental Services Specialist I provides support to the system-wide call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on CDM. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
Allmed Staffing IncAssoc Patient Care Coordinator Allmed Staffing IncAssoc Patient Care CoordinatorMount Kisco, NYThis position operates within a high-volume contact center environment, ensuring timely and accurate appointment scheduling while maintaining excellent customer service and compliance with healthcare regulations. This role is part of a Radiology Contact Center team, working alongside inbound schedulers and additional call center staff responsible for managing incoming patient calls.