Call Center Agent / Customer Retention Representative Apptad IncCall Center Agent / Customer Retention RepresentativeCincinnati, OHThe role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. Educate customers on bank products and services, including upselling and cross-selling when appropriate.
NewDividend - Operations Manager, Call Center Fifth Third BankDividend - Operations Manager, Call CenterCincinnati, OhioSUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and execute user acceptance test plans; planning and controlling implementations.
NewCommunication Center Representative (call center) TruPartner Credit UnionCommunication Center Representative (call center)Cincinnati, OHFull timeABOUT TRUPARTNER CREDIT UNIONOur organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Call Center RepresentativeTruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Call Center Representative to communicate with members about plans and services.
Service Call Center Associate McCluskey AutomotiveService Call Center AssociateCincinnati, OhioServing as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.
Call Center Representative Lee Hecht HarrisonCall Center RepresentativeCincinnati, OH$19–$20 / hourAs a Call Center Representative, you will serve as the first point of contact for customers, assisting with service-related questions, account inquiries, billing concerns, scheduling requests, and issue resolution. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
EZConnect Regional Call Center Agent Southwest Ohio Regional Transit AuthorityEZConnect Regional Call Center AgentCincinnati, OHWorking knowledge of computers, CRM software, VoIP soft phones, and willingness to learn new systems (examples: COM system, Trapeze, TransitMaster, ezFare, OTP); headway data sheets, Microsoft office, internet, intranet and Outlook. Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls, retrieving emails, and responding to online chat messages from the EZConnect website/portal.
Contact Center Manager Digital Management LLCContact Center ManagerSharonville, OHDMI works with each client to understand their unique mobility needs and deliver fast, accurate and reliable support to their employees through our various ticketing services, live support and chat options for upgrades, new lines of services, MACDs and more. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHACincinnati, OH$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Veterinary Call Center Representative PetWowVeterinary Call Center RepresentativeLakeside Park, KY$33,280–$35,360Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services. This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius).
Student Outreach Specialist (Call Center/Customer Service) AVEDA FREDRICS INSTITUTEStudent Outreach Specialist (Call Center/Customer Service)Loveland, OHDemonstrate unparalleled customer service by personalizing all communications with prospective students, taking ownership of the conversation outcomes, and ensuring positive results. Provide customer service to prospective Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more.
NewCall Center Representative UNIVERSAL WINDOWS DIRECT OF DAYTONCall Center RepresentativeWest Chester, OHFull timeIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Call Center Representative Great Day Improvements LLCCall Center RepresentativeCincinnati, OHCall quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour.
NewPatient Services Representative (Call Center) Elevate Patient Financial Solutions IncPatient Services Representative (Call Center)OH$18–$21 / hourBrings patient's accounts to resolution via immediate payment in full, setting up payment plans, post-dating payments, finding insurance, or offering settlements or discounts, as well as recognize appropriate reasons for patients to dispute balances. PSRs are responsible for resolving patient accounts efficiently and thoroughly while providing exceptional customer service, while utilizing multiple systems and aids to problem solve and educate callers.
Full-Time Call Center Customer Experience Representative (not remote, onsite position) Cronin AutomotiveFull-Time Call Center Customer Experience Representative (not remote, onsite position)Harrison, OhioRemoteSUMMARY We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset!
Customer Service Rep Pyramid, IncCustomer Service RepCincinnati, OHFull timeYou will provide outstanding service to cardholders over the phone by accessing cardholder accounts, implementing requested changes to existing accounts and performing account maintenance activities, interpreting and communicating account activity and transactions, troubleshooting, and problem-solving, and other similar duties as assigned. Working in a high-volume inbound telephone call center on behalf of client's programs, you will respond to cardholder requests for account service and support.
NewCall Center Representative Sparkbit 360Call Center RepresentativeCincinnati, OhioAs a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Claims Customer Service Representative Munchener Ruckversicherungs-Gesellschaft Aktiengesellschaft (Munich Re)Claims Customer Service RepresentativeAmelia, OH$17.50–$21.50 / hourAmerican Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions (for hybrid work arrangement).
NewLead Scheduling Associate - Call Center TriHealth IncLead Scheduling Associate - Call CenterNorwood, OHExceeds call quality targets, follows required scripting, including AIDET+P and the HEARD model; anticipates customer needs; and acts is a role model for consistent and positive interactions with patients and coworkers. Responsible for following daily activities: monitoring workflow, assigning work, auditing staff, data collection and analysis, and problem solving for customer issues.
Customer Service Representative Rumpke Consolidated Companies IncCustomer Service RepresentativeCincinnati, OHInquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.
Customer Service Representative RumpkeCustomer Service RepresentativeCincinnati, OHInquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.