Hajoca CorporationCustomer Service Representative Hajoca CorporationCustomer Service RepresentativeNorth Chelmsford, MA$20–$26 / hourBe able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Tempus Unlimited Inc.NewCall Center Customer Service Representative Tempus Unlimited Inc.Call Center Customer Service RepresentativeStoughton, MAWorking with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment.
Vaco LLCNewCall Center Representative Vaco LLCCall Center RepresentativeWakefield, MA$22–$22Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Vaco LLCNewCall Center Representative - Part-time Vaco LLCCall Center Representative - Part-timeWakefield, MA$22–$22Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Franklin ProfessionalsCall Center Rep Franklin ProfessionalsCall Center RepLeominster, MAWhen you join our team, you will work in our newly renovated headquarters in Leominster, MA, and be provided with extensive training, exceptional benefits, and a leadership team that is supportive and dedicated to continuous improvement for customers and employees. You will work with a highly respected market leader offering solutions that make a real impact on people’s lives.
Tufts Medical CenterNewFront Desk Practice Coordinator - New England Eye Center - Wellesley Tufts Medical CenterFront Desk Practice Coordinator - New England Eye Center - WellesleyBoston, MA$18.81–$23.51In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.
Company ConfidentialCustomer Service Company ConfidentialCustomer ServiceLittleton, MAFull timeExperience with ServiceTitan software is a plusProficiency in Microsoft Office (Word, Excel, Outlook)Previous experience in a customer service or call center environmentStrong problem-solving and critical-thinking skillsExcellent verbal and written communication skillsFamiliarity with CRM systems and customer account management toolsHigh attention to detail with strong data entry accuracy. Handle high-volume inbound and outbound customer callsProvide prompt, professional, and courteous customer serviceAddress customer inquiries, resolve issues, and escalate when necessaryAccurately enter and update customer information in company systemsMaintain detailed records of customer interactionsCollaborate with internal teams to ensure timely issue resolution.
WestatPATH 3.0 – Screening Field Interviewer WestatPATH 3.0 – Screening Field InterviewerDedham, MA$24.15–$27.25 / hourThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
The Panther GroupCustomer Service Representative (Call Center) - Remote After Training The Panther GroupCustomer Service Representative (Call Center) - Remote After TrainingAuburn, MARemoteYou will assist customers with account management, payments, and general inquiries while ensuring accuracy, security, and a high level of service. We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join a fast-paced call center environment.
Fallon HealthCall Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr Fallon HealthCall Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hrWorcester, MARemoteMember Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.
South Shore HealthCustomer Service Representative / Inbound Call Center South Shore HealthCustomer Service Representative / Inbound Call CenterWeymouth, MA1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital. a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location. j - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services.
Metro MedicalNewCall Center Agent Metro MedicalCall Center AgentChelmsford, MAUsing excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary.
ASM Research, An Accenture Federal Services CompanyNewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Boston, MACompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels.
Renewal by Andersen | Esler CompaniesCall Center Supervisor Renewal by Andersen | Esler CompaniesCall Center SupervisorNorthborough, Massachusetts$80,000–$100,000 / year
Nesco Resource, LLCCustomer Service Coordinator Nesco Resource, LLCCustomer Service CoordinatorTewksbury, MA$17–$18 / hourIn this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of *** Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
Renewal by Andersen | Esler CompaniesCall Center Associate Renewal by Andersen | Esler CompaniesCall Center AssociateMarlborough, Massachusetts$50,000–$70,000 / year
Cardi's Furniture & MattressesCall Center Representative I - Full Time Cardi's Furniture & MattressesCall Center Representative I - Full TimeSwansea, MA$19–$20 / hourRegularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the concern; selecting and explaining the best solution to solve the concern; expediting correction or adjustment; following up to ensure resolution.
Tufts UniversityNewCall Center Coordinator - School of Dental Medicine Tufts UniversityCall Center Coordinator - School of Dental MedicineBoston, MassachusettsRemoteThe Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school and identifying the patient’s needs and assisting to their questions and inquiries appropriately. What You'll Do: The Call Center Coordinator (CCC) triages or resolves new patient and general inquiries to the dental school made over the phone or online.
US Tech Solutions, Inc.Customer Service Coordinator #26-12200 US Tech Solutions, Inc.Customer Service Coordinator #26-12200Tewksbury, MA$17–$18 / hourJob Description:In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
Rockland TrustCall Center Representative - Brockton Rockland TrustCall Center Representative - BrocktonBrockton, MAFull timeAs a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
TIMEPROOFUSACall Center Representative TIMEPROOFUSACall Center RepresentativeFoxborough, MAYou'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives — no hard selling, just genuine conversations and strong connections! With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.
Enterprise HoldingsCall Center Representative- Boston Logan Airport Enterprise HoldingsCall Center Representative- Boston Logan AirportBoston, MAEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The Call Center Representative will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch.
Waste ConnectionsNewCall Center Representative Waste ConnectionsCall Center RepresentativeNew Bedford, MAInteracting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Apidel TechnologiesFares Call Center Representative Apidel TechnologiesFares Call Center RepresentativeQunicy, MAContractorProvide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the MBTA Customer Relations Management System (IRIS/HEAT). MBTAs core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.
Fallon HealthPrior Authorization Service Coordinator - 6 months training in office then flex schedule Fallon HealthPrior Authorization Service Coordinator - 6 months training in office then flex scheduleWorcester, MA$21–$22.50 / hourDistributes departmental facsimiles; checks Right Fax no less than hourly throughout the day; follows established process for determining to whom facsimiles are to be delivered; research facsimiles inappropriately addressed by using the core system (QNXT) or by communicating with appropriate individuals for assistance; redirects/saves facsimiles as indicated to the staff and/or G drive. Brief summary of purpose: Under the direction of the Manager of Prior Authorization, communicates with contracted and non-contracted facilities/agencies/providers to collect pertinent prior authorization request data and disseminates information to the Authorization Coordinators.
Rockland Trust CompanyCall Center Representative - Plymouth Rockland Trust CompanyCall Center Representative - PlymouthPlymouth, MAWe handle it all \u2013 from loans to checking accounts, online banking and more \u2013 you will engage customers in all areas of banking, as well as identify any financial needs they may have. As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
SSTARCall Center Specialist SSTARCall Center SpecialistFall River, MA$17–$17.50 / hourEngaging in active listening with callers, confirming or clarifying information and ability to diffuse inappropriate behavior from client as needed. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Boston Medical CenterBoston Emergency Services Team Call Center Clinician (Per Diem) Boston Medical CenterBoston Emergency Services Team Call Center Clinician (Per Diem)Boston, MA$30.90–$38.42 / hourRefers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses. KNOWLEDGE AND SKILLS: Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
MP RPOCustomer Service Specialist MP RPOCustomer Service SpecialistOrleans, MA$21–$23 / hourAcross 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.
Rockland TrustSummer Customer Information Center Representative - Brockton Rockland TrustSummer Customer Information Center Representative - BrocktonBrockton, MAFull timeAs a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Rockland TrustSummer Customer Information Center Representative - Franklin Rockland TrustSummer Customer Information Center Representative - FranklinFranklin, MAFull timeAs a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Rockland TrustSummer Customer Information Center Representative - Lowell Rockland TrustSummer Customer Information Center Representative - LowellLowell, MAFull timeAs a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Rockland TrustSummer Customer Information Center Representative - Plymouth Rockland TrustSummer Customer Information Center Representative - PlymouthPlymouth, MAFull timeAs a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Esler Companies LLCCall Center Associate Esler Companies LLCCall Center AssociateNorthborough, MA$50,000–$70,000 / yearResponsibilitiesDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America.
TechDigital CorporationAssociate Customer Service Representative TechDigital CorporationAssociate Customer Service RepresentativeMarlborough, MAMust possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
Varite, IncAssociate Customer Service Representative Varite, IncAssociate Customer Service RepresentativeMarlborough, MA$20–$23.94 / hourMust possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
MP RPOCustomer Experience & Digital Communications Specialist MP RPOCustomer Experience & Digital Communications SpecialistOrleans, MAAs our service operations evolve, we are expanding our team with a Customer Experience & Digital Communications Specialist-a role designed for today's modern, technology-driven service environment. You'll play a key role in ensuring a smooth, efficient, and high-quality customer experience while working within a system that supports scheduling, diagnostics, and service coordination.
TalentBurst, Inc.Associate Customer Service Representative TalentBurst, Inc.Associate Customer Service RepresentativeMARLBOROUGH, MA$15.86–$23.94 / hourExcellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
UMass Memorial Health Care IncCall Center Specialist, Harrington Hospital, Southbridge - 40 Hours, Days UMass Memorial Health Care IncCall Center Specialist, Harrington Hospital, Southbridge - 40 Hours, DaysSouthbridge, MAExceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. Answer telephones, engages clinical staff when appropriate for assistance, keep calls to an average of 4 minutes and consistently handles an average of 100 calls per shift.
Southcoast Health System, Inc.Laboratory Call Center Specialist Southcoast Health System, Inc.Laboratory Call Center SpecialistDartmouth, Massachusetts$18.36–$29.27 / hourDuties include responding to and solving problems related to laboratory specimen procurement, test ordering, result delivery and billing, Incumbents are expected to provide support for all areas of the Laboratory, including all hospital sites pathology, SPG offices and all Outreach Patient Service Centers as well as the mobile outreach team. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.
ICONMA, LLCCustomer Service Coordinator I ICONMA, LLCCustomer Service Coordinator ITewksbury, MA$13.69–$16.69 / hourProvide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information. Ability to handle high work volume (phone, case and order entry volume) in a fastpace environment and stay calm in face of adversity.
On-Board CompaniesSAP Customer Service Representative On-Board CompaniesSAP Customer Service RepresentativeMARLBOROUGH, MA$25–$25 / hourToday, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. Key responsibilities include responding to customer inquiries, utilizing business tracking systems, resolving customer disputes, issuing credit and debit memos, processing samples and rebates, and monitoring sales orders throughout the full order fulfillment lifecycle.
Boston Children's HospitalPatient Experience Representative I- Urology Call Center Boston Children's HospitalPatient Experience Representative I- Urology Call CenterBoston, MAYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
Boston Children's HospitalNewPatient Experience Representative - Immunology Call Center Boston Children's HospitalPatient Experience Representative - Immunology Call CenterBoston, MAAs a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. Key responsibilities:Patient Encounter Management:Providing positive and effective customer service that supports unit operations.
Brigham and Women's HospitalOperator Representative, Communications Center Brigham and Women's HospitalOperator Representative, Communications CenterSomerville, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Brahmin Leather Works, IncNewCustomer Service Representative Brahmin Leather Works, IncCustomer Service RepresentativeFairhaven, MABuild the customers’ interest in our product, inform customers of new arrivals, product availability, and add on items and leather care products. With a deep knowledge of the craftsmanship and story behind each piece, the team provides attentive, one-on-one support to ensure every client feels valued and cared for.
Nesco Resource, LLCAssociate Customer Service Representative Nesco Resource, LLCAssociate Customer Service RepresentativeMARLBOROUGH, MA$22–$24 / hourMust possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. Responsibilities include but are not limited to responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
IICRCNewAdministration / Customer Service IICRCAdministration / Customer ServiceWorcester, MA$21–$23 / hourCommunicating with key people on jobs including project managers, insurance adjusters, vendors, and customers . Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy.
Premier Staffing SolutionCustomer Service Coordinator I Premier Staffing SolutionCustomer Service Coordinator ITewksbury, MAYou will work collaboratively with internal departments including Sales, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Management, Manufacturing, Warehouse/Distribution, Marketing, and Scientific Support. This role partners closely with customers and cross functional teams to deliver a world class customer experience.