Crisis Call Center Supervisor - Overnight Shift The Affiliated Sante GroupCrisis Call Center Supervisor - Overnight ShiftTimonium, MD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Bilingual Spanish Customer Service Coordinator- Call Center Johns Hopkins HospitalBilingual Spanish Customer Service Coordinator- Call CenterBaltimore, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Position Summary: Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Crisis Call Center Supervisor - Overnights AFFILIATED SANTE GROUPCrisis Call Center Supervisor - OvernightsMD$70,000–$77,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Crisis Call Center Supervisor - Overnight Shift AFFILIATED SANTE GROUPCrisis Call Center Supervisor - Overnight ShiftMD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Customer Service Representative - Call Center American Pest Management, Inc.Customer Service Representative - Call CenterColumbia, MDAs a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.
NewCustomer Service / Call Center Representative DARCARS Automotive GroupCustomer Service / Call Center RepresentativeRockville, MDFull timeWe’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Call Center Operator - Overnights ITCON ServicesCall Center Operator - OvernightsBethesda, MDIn this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols. We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD.
Call Center Operator ITCON ServicesCall Center OperatorBethesda, MDIn this role, you'll serve as the first point of contact for incoming communications managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols. We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD.
SGS-Service Center Representative eTeam Inc.SGS-Service Center RepresentativeBethesda - Remote, MDRemote$17–$18 / hourThe Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed. Job Description Essential Functions Duties and Responsibilities Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes.
Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
Virtual Service Representative (Call Center, on site) - Part Time Community College of Baltimore CountyVirtual Service Representative (Call Center, on site) - Part TimeCatonsville, MDProvides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students.
Call Center Representative Addison GroupCall Center RepresentativeRockville, Maryland$23–$25 / hourThis is a high-volume, fast-paced environment where representatives provide detailed support related to benefits, claims, eligibility, and participant inquiries. They are known for a highly process-driven environment focused on delivering an exceptional participant experience through professionalism, accuracy, and empathy.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAMD$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Lead Call Center Representative Advantia Health LLCLead Call Center RepresentativeChevy Chase, MD$23–$24 / hourReiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. About Reiter, Hill & Johnson: Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.
Antwerpen Toyota Service Call Center Antwerpen Clarksville AutoparkAntwerpen Toyota Service Call CenterClarksville, MarylandOur Antwerpen Toyota Service Call Center plays a key role in maintaining our commitment to excellence by delivering seamless customer support and service scheduling. In this role, you will be the first point of contact for customers seeking service appointments, providing exceptional support and ensuring a positive experience for all clients.
Call Center Agent ConsultNetCall Center AgentRockville, MDFor over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. We are seeking customer-focused professionals to join a high-volume Support Center responsible for assisting investors, registered representatives, and other financial industry professionals.
NewCustomer Care Representatives (Call Center) Johns Hopkins Medical Management CorporationCustomer Care Representatives (Call Center)Hanover, MDRemotePossesses Excellent Soft Skills with a caring and empathetic attitude, including members to repeat information, speak louder when necessary or more slowly, using alternative questions or explanations, when the initial request/ statement is hard for the senior to understand or complete. Must possess the ability to work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members.
Call Center Coordinator The Centers for Advanced Orthopaedics LLCall Center CoordinatorRockville, MDPart timeThe Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.
Call Center & Insurance Verification Representative Park West Health System IncCall Center & Insurance Verification RepresentativeBaltimore, MDThe representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information.
Call Center Coordinator MedVanta CareersCall Center CoordinatorRockville, MarylandThe Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.
Call Center Operator - Healthcare Mercy Medical CenterCall Center Operator - HealthcareBaltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.
Call Center Representative (Hybrid) Clearway Pain SolutionsCall Center Representative (Hybrid)Annapolis, MD$16–$18 / hourDuties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) MECU of Baltimore IncAccount Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Healthcare Customer Service Advocate (Remote) System OneHealthcare Customer Service Advocate (Remote)Baltimore, MDRemote$28.77 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. You’ll handle inquiries related to benefits, claims, eligibility, and billing , and you’ll also help customers use digital/self-service tools .
NewPatient Services Representative - DMV Call Center (Hybrid) Shady Grove FertilityPatient Services Representative - DMV Call Center (Hybrid)Rockville, MD$20–$23 / hourShady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
Receptionist/Appointment Coordinator Call Center Jim Coleman HondaReceptionist/Appointment Coordinator Call CenterClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.
Call Center Hybrid Position - Digital Member Support Rep Signal Financial Federal Credit UnionCall Center Hybrid Position - Digital Member Support RepKensington, MDFull timeMember Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities.
SGS-Service Center Representative Apidel TechnologiesSGS-Service Center RepresentativeBethesda, MDRemoteContractorAnalytical and interpretive skills Strong organizational skills Good interpersonal skills Ability to multitask in a fast-paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently. The Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
NewCall Center Representative Prism Vision GroupCall Center RepresentativeHavre De Grace, Maryland$18–$33.08 / hourExcellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
Call Center Representative (Hybrid) KureSmart Pain Management LLCCall Center Representative (Hybrid)Annapolis, MD$16–$18 / hourDuties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Medical Call Center Representative MedVanta CareersMedical Call Center RepresentativeBethesda, MarylandOur services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow. The individual must demonstrate knowledge of orthopaedic practice; possess the ability to collect data reflective of the patient’s clinical status and interpret the appropriate information needed to identify each patient’s requirements related to their specific needs.
NewSupport Call Center Agent Software Guidance & AssistanceSupport Call Center AgentRockville, MD$20–$22 / hourSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.
NewSupport Call Center Agent SGA Inc.Support Call Center AgentRockville, MD$20–$22 / hourSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.
Customer Service Representative American PestCustomer Service RepresentativeColumbia, MDAs a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.
Customer Service & Retail Front Desk Associate - Store#137 Driven Brands Holdings IncCustomer Service & Retail Front Desk Associate - Store#137Rockville, MD$18–$26.90 / hourAuto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates! As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
NewAutomotive Service Business Development Agent - Call Center Ciocca Automotive Western DivisionAutomotive Service Business Development Agent - Call CenterYork, PAWe have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
Call Center Agent Zimmerman Associates IncCall Center AgentBethesda, MDFamiliarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management.
Customer Service Representative II Amynta AgencyCustomer Service Representative IIHunt Valley, MarylandThe Customer Service Representative II (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
NewCall Center Representative Children's National Health SystemCall Center RepresentativeSilver Spring, MD$17.95–$27.49 / hourProvide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation's financial counseling or establish a payment plan.
Patient Access Specialist II - Call Center Johns Hopkins HospitalPatient Access Specialist II - Call CenterMiddle River, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.
NewCall Center Sales Representative Mariner FinanceCall Center Sales RepresentativeNottingham, Maryland$18–$23 / hourFull timeProvide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service. Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
NewCall Center Representative (hybrid) Kennedy ServicesCall Center Representative (hybrid)Hunt Valley, Maryland$16 / hourCSRs will be responsible for helping customers by providing product and service information and resolving technical issues. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training.
Customer Service Representative-2nd shift Roto-Rooter Services CompanyCustomer Service Representative-2nd shiftLinthicum, Maryland$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Customer Service Representative 2nd shift Roto-Rooter Group IncCustomer Service Representative 2nd shiftMD$17–$19 / hourFounded in 1935, Roto-Rooter is North America''s largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterMDAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
CS Specialist 1 - Customer Service Center WesBanco IncCS Specialist 1 - Customer Service CenterBowie, MD$17.65–$20 / hourWesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices.
Customer Service Representative Chase Brexton Health Services IncCustomer Service RepresentativeBaltimore, MDRequire excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Coordinate appointments for patients needing multiple types of healthcare services.
NewRemote Call Center Operator Qureos IncRemote Call Center OperatorBaltimoreRemote$45,000–$70,000 / yearServe as the primary point of contact for new and existing clients, addressing enquiries about our construction services, project timelines, and scheduling. With a long-standing reputation for excellence, we specialise in delivering high-quality workmanship and reliable service to our valued clients.