Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions, including Horizon View, VMware vSphere, software packaging, and deployment; Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware; Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively; Strong analytical, prioritizing, interpersonal, and problem-solving skills; Strong verbal and written communication skills; Demonstrated collaborative skills and ability to work well within a team; Ability to work in a fast-paced and deadline-oriented environment; Self-motivated with critical attention to detail and deadlines; Demonstrated interest in learning about new and emerging technologies; Self-directed learner and ability to find solutions to problems they have not encountered before; Degree in Computer Science, Engineering or related field or experience; Minimum 3 years' experience in supervision or management of technical support teams. Must be able to manage conflict, performance management and absences that are exceeding acceptable levels; Ensure that all working practices are adhered to and, where required, all supporting documentation is fit for purpose; Oversee the regional office-expansions/fit-outs, liaising with the project and other Technology teams, as well as supporting internal TSD staff to deliver the final estate; Coordinate delivery, installation, moves and changes of end user's computer equipment and peripherals; Provide consultation and engagement on complex incidents and projects; Establish a strong and collaborative relationship with business streams; Coordinate the operational acceptance of new services and technologies to the business; Required Qualifications:Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite, including Office 365, and Azure, including SharePoint; Ability to automate using Python and or PowerShell.