Dependent upon location, in addition to above duties, may pay bills, maintain office supply inventory, deposit meter specialist collections, act as Record Retention Coordinator, maintain filing for work orders, assist with walk-in customers, send and track certified mail, complete fault current requests, assist regional coordinator with "on-call" duties, coordinate emergency work with line crews, and assist in the storm room. SOX guidelines governing financed work orders, basic material processes, customer billing, protecting customer information, basic electricity principles, customer satisfaction indicators, Public Utility Commission, lines core processes.