KEY RESPONSIBILITIES & PERFORMANCE OBJECTIVES:** _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ + Drive the PFL process within each member's practice, resulting in growth for their business and helping more patients improve their health care journey + Gain buy-in and actionable support for PFL by members and their staff through coaching and by communicating the program's value + Engage members and their staff through regular virtual coaching sessions focused on creating a remarkable first-call patient experience, evaluating call handling, tone, and communication effectiveness through call review and side-by-side coaching + Engage hearing care providers in a structured consultation process designed to build value for hearing care by strengthening patient connection, guiding confident conversations, and supporting an effective, ethical hearing aid sales process + Partner with members and their staff to deliver the five pathways of training and development: 1) e-learning or short videos, 2) webinars, 3) live events, 4) office development, and 5) one-on-one coaching + Monitor, evaluate, and record training activities and program effectiveness, adjusting and escalating concerns when appropriate. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)