OTHER

FEED

UNKNOWN

When assigned, perform all activities of an admitting office (i.e., admitting, discharge, transfer, pre-admissions, pre-verification, etc.) for all patient types; responsible for Admissions Discharge Transfer (ADT) data integrity for admissions, referrals, including Emergency Room (ER) admission to the units (i.e., ICU, PEDS, ACU and OB), and notify all appropriate department of transfer arrangements. Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job.

Navajo Preference Employment Act :
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act.  Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview:
POSITION SUMMARYThe primary purpose of the patient access specialist is to schedule and register patients by accurately collecting and analyzing all patients’ demographic, third party coverage (i.e., insurance), and clinical data elements. Incumbent interviews patients and assists them in completing required forms to process medical, dental and pharmacy billing claims. Incumbent is responsible for data integrity to further expedite third party reimbursement and optimize customer satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work flexible schedule. Incumbent also initiates and carries out a variety of clerical duties such as scheduling, changing and cancelling patient appointments, building of provider schedules.

Qualifications:
NECESSARY QUALIFICATIONSEducation:High School diploma or GEDExperience:Patient Access Specialist I:<ul><li>Must have six (6) months of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines.</li></ul>Patient Access Specialist II:<ul><li>Must have two (2) years of experience working in a fast-paced office environment with the ability to manage and prioritize multiple assignments, completing tasks and demands while meeting tight deadlines. Experience with an electronic patient registration software, or similar patient financial services software.</li></ul>Certification:<ul><li>Must maintain a current valid certification of the following throughout employment:<ul style="list-style-type:circle;margin-top:0in;margin-bottom:0.0001pt"><li style="margin:0in 0.75in 0.0001pt 0px;text-align:justify;font-size:11pt;font-family:'times new roman' , serif">Basic Life Support (BLS) from the American Heart Association</li></ul></li></ul>Other Skills and Abilities:A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:<ul><li>Must have excellent customer service skills, personal and telephone communication skills</li><li>Proficient knowledge and ability to use computer software</li><li>Demonstrate through work history the ability to complete special projects; the ability to meet departmental deadlines, analyze, research, and troubleshoot. Demonstrates the ability to solve problems following chain of command</li><li>Experience with special projects to meet department demands, must work independently, analyze, research, troubleshoot and resolve issues</li><li>Positive communication and working relationships with others</li><li>Possession of high ethical standards and no history of complaints</li><li>Reliable and dependable; reports to work as scheduled without excessive absences</li><li>Ability to handle sensitive and confidential information</li><li>Must be proficient with typing and accurate spelling and grammar</li><li>Ability to work independently with minimal to no supervision</li><li>Ability to work under conditions of frequent interruptions and availability to work a flexible schedule</li><li>Possesses and employs an ability to communicate with patients and families during time of emotional and physical stress.</li><li>Responds positively to supervision to enhance and improve work performance outcomes.</li><li>Completion of an above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job</li><li>Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job</li><li>Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job</li><li>Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.</li></ul>MENTAL AND PHYSICAL EFFORTThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions.Physical:Work is mostly sedentary requiring continual ability to sit, stand, walk, twist, and reach for long periods of time. Incumbent will be interviewing patients and preparing the appropriate paperwork for treatment of a patient or initiating a chart. May need to push, pull, and lift up to 10 pounds in the work area. The Incumbent must have the ability for continual near vision, color vision, seeing in fine detail, hearing normal speech, hearing overhead pages over a loudspeaker, telephone use, and occasional ability for far vision.  Must have hand manipulation ability simple grasping and use of keyboards. Incumbent will have continual exposure to infectious disease; dust, fumes, gases; and loud noises.Mental:Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such – information and be able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay billing process, and cause unnecessary frustration and problems. Incumbent must be able to cope with high level of stress; make decisions under high pressure; cope with anger/fear/hospitality of others in a calm way; concentrate; work alone; demonstrate high degree of patience; adapted to shift work; and handle multiple priorities in stressful situations. Incumbent must accept a flexible schedule to meet all business needs.

Responsibilities:
ESSENTIAL FUNCTIONS:<ol><li>Review, update and maintain all patient data in multiple patient accounting, registration, and scheduling systems by initiating the completion of forms required for billing and admissions.</li><li>Interview patients to obtain pertinent registration information, assure document scanning, retrieving, and editing, and patient identification to determine patient’s insurance coverage, limitations and communicates to patient any co-pays or deductibles for collection.</li><li>Identify patient’s potential financial liability for a specific service and identified patients at risk for inability to meet financial liability. Make referral to an appropriate agency or department. Provide an overview of options available to patients/families by assessing patient understanding of registration process to determine appropriate response to patient’s questions and applications and communicate appropriate information needed to complete patient’s eligibility process.</li><li>Collect cash payments for pharmacy and medical services and complete necessary reconciliation in accordance with fiscal policy, including the issuance of a transaction receipt.</li><li>Perform insurance verification and prior authorization for patients prior to patient’s schedule appointment or procedure.</li><li>Assist patients in completing and updating forms required for medical records, third party insurer and the facility.</li><li>When assigned, perform all activities of an admitting office (i.e., admitting, discharge, transfer, pre-admissions, pre-verification, etc.) for all patient types; responsible for Admissions Discharge Transfer (ADT) data integrity for admissions, referrals, including Emergency Room (ER) admission to the units (i.e., ICU, PEDS, ACU and OB), and notify all appropriate department of transfer arrangements.</li><li>Identify and pre-authorize patients whose health benefits are subject to prior approval to determine the extent of health care for both inpatient and outpatient care.</li><li>Collaborate with various departments to expedite patient services and improve patient satisfaction.</li><li>Serve patients and visitors by welcoming and greeting them in person and or telephone; answering or referring inquiries; directing patients and visitors.</li><li>Work rotational shifts (call back schedule is only for Emergency and Inpatient).</li><li>Intake and coordinate motor vehicle accidents/worker’s compensation claims visits that are encountered during shift to appropriate personnel.</li><li>Follow established guidelines regarding patient identification and income screening for the non-eligible Medicaid patients according to provided technical training information.</li><li>Work with software systems for clinical, medical, dental, pharmacy and other healthcare office systems.</li><li>Assure required requisitions for various departments are completed and timely routed as appropriate.  Ensure unit is stocked with appropriate forms and supplies. Retrieve and print laboratory reports, health summaries, medication lists and other patient records as indicated.</li><li>Responsible for electronic health records data entry pertinent to patient service role.</li><li>Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.</li><li>Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (See CDC website for most current updates)</li><li>Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.</li><li>Perform other duties as assigned.</li></ol>

Tuba City Regional Health Care Corporation

Patient Access Specialist I/II - Sacred Peaks Health Center (DHRG46)

Administrative Skills

Affirmative Action

Analysis Skills

Basic Life Support (BLS)

Billing

Calendar Management

Centers for Disease Control and Prevention (CDC)

Clinical Data

Clinical Information Systems

Co-Payments

Communication Skills

Computer Software

Customer Satisfaction

Customer Support/Service

Data Entry

Data Quality

Demographics

Editing

Establish Priorities

Federal Laws and Regulations

Financial Liability

Financial Policies

Financial Services Software

Health Plan

Healthcare

Healthcare Reimbursement

High School Diploma

Identify Issues

Infectious Diseases

Insurance

Intensive Care

Interpersonal Skills

Keyboards

Medicaid

Medical Billing

Medical Record System

Medical Records

Medical Treatment

Medications

Multitasking

Outpatient Care

Patient Assessment

Patient Care

Patient Care Authorizations

Patient Registration

Performance Management

Pharmacy

Problem Solving Skills

Reconciliation

Request for Information (RFI)

Risk Analysis

Team Player

Technical Training

Telephone Skills

Time Management

Typing

Worker's Compensation

[AW]-iCims

Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job. Work involves prolonged periods of standing, sitting, stooping, bending, reaching, walking, twisting, maintaining balance and reaching, frequent kneeling crouching, and occasional driving and climbing.

Navajo Preference Employment Act :
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act.  Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview:
**PHARMACY TECHNICIAN TRAINEE** POSITION SUMMARY This position provides services at the TCRHCC main campus. Pharmacy services are provided to ambulatory patients, group home patients, dialysis patients and hospitalized patients. This position involves the review, preparation, document-checking, labeling, dispensing and quality assurance of medications provided by the Pharmacy. Responsibilities include maintaining a sanitary work environment and patient area, managing and restocking pharmaceutical inventory, and ordering of supplies. This position requires working rotational shifts: day, evening, nights, weekends, and Holidays. The position also provides the opportunity for career advancement through promotion as determined by obtaining Pharmacy Technician Licensure and gaining experience. **CERTIFIED PHARMACY TECHNICIAN** POSITION SUMMARYThis position provides services at the TCRHCC main campus and satellite clinics. Pharmacy services are provided to ambulatory patients, group home patients, dialysis patients and hospitalized patients. This position involves the review, preparation, document-checking, labeling, dispensing and quality assurance of medications provided by the Pharmacy. Responsibilities include maintaining a sanitary work environment and patient area, managing and restocking pharmaceutical inventory, and ordering of supplies. This position requires working rotational shifts: day, evening, nights, weekends, and Holidays. The position also provides the opportunity for career advancement through tier levels as determined by pharmacy experience and certification. 

Qualifications:
**PHARMACY TECHNICIAN TRAINEE** NECESSARY QUALIFICATIONSEducation:High school diploma or GEDCertification:Must maintain a current valid licensure/certification of the following throughout employment:<ul><li>Current Pharmacy Technician Trainee Licensure in any state or territory of the United States</li><li>Basic Life Support (BLS) from the American Heart Association</li></ul>Experience:Successful completion of a Pharmacy Technician Training program or at least one year of experience working as a pharmacy technician trainee.Other Skills and Abilities:A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:<ul><li>Positive working relationships with others</li><li>Possession of high ethical standards and no history of complaints and no prior records of substance abuse</li><li>Reliable and dependable; reports to work as scheduled without excessive absences</li><li>Able to read, write and verbalize reports and presentations.</li><li>Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job </li><li>Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job</li><li>Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job</li><li>Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.</li></ul> **CERTIFIED PHARMACY TECHNICIAN** NECESSARY QUALIFICATIONSEducation (I/II/III):High School diploma or GEDCertification:Certified Pharmacy Technician I:<ul><li>Must have and maintain a current Pharmacy Technician Licensure in any state or territory of the United States. </li><li>Must have and maintain a current Basic Life Support (BLS) certification from the American Heart Association, if none must obtain within ninety (90) days of hire.</li></ul>Certified Pharmacy Technician II:<ul><li>Must have and maintain an Immunization administration certificate.</li></ul>Certified Pharmacy Technician III:<ul><li>Must have and maintain Certified Compounding Sterile Preparation Technician (CPST).</li></ul>Experience:Certified Pharmacy Technician I:<ul><li>Must have three (3) months experience in the practical use of electronic systems and database management software and intra-venous preparation skills, and satisfactory sterile technique(s).</li></ul>Certified Pharmacy Technician II:<ul><li>Must have more than two (2) years of healthcare experience as a Certified Pharmacy Technician; including demonstrated knowledge of medications and medical terminology, inventory control, and pharmacy informational systems.</li></ul>Certified Pharmacy Technician III:<ul><li>Must have more than four (4) years of healthcare experience as a Certified Pharmacy Technician; in an inpatient and outpatient setting, and actively apply to practice the skills gained with the certifications under Certification III above.</li></ul>Other Skills and Abilities:A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.  All employment references must address and indicate success in each one of the following areas:<ul><li>Positive working relationships with others</li><li>Possession of high ethical standards and no history of complaints and no prior records of substance abuse</li><li>Reliable and dependable; reports to work as scheduled without excessive absences</li><li>Electronic Medication cabinet experience</li><li>Excellent communications skills (writing and verbal)</li><li>Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job </li><li>Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job</li><li>Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job</li><li>Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.</li></ul>MENTAL AND PHYSICAL EFFORTThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Physical:Work involves prolonged periods of standing, sitting, stooping, bending, reaching, walking, twisting, maintaining balance and reaching, frequent kneeling crouching, and occasional driving and climbing.  Must have ability to carry drugs, moderate lifting of totes of drugs, charts, and boxes weighing up to 24 pounds daily and occasionally over 100lbs when necessary. Must have ability of simple grasping, firm grasping, fine manipulation of both hands and ability to use the keyboard for a prolonged amount of time. Sensory requirements include far vision, near vision, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages and telephone use.Mental:Immediate response to telephone requests, verbal requests. Mental attention and assertiveness are required at all times. The ability and willingness to learn new information is an expectation. Must be able to continuously cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patient, adapt to shift work, and work in areas that are close and crowded. Must able to accept a flexible schedule to meet unit needs.Environmental:May continually be exposed to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, loud noises and occasional unprotected heights. 

Responsibilities:
**PHARMACY TECHNICIAN TRAINEE**ESSENTIAL FUNCTIONS:<ol><li>Complete activities/duties as allowed by the Pharmacy Technician Trainee license under the supervision of a Certified Technician or a licensed Pharmacist.</li><li>Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations.</li><li>Complete and document regular inspections in medication storage areas.</li><li>Receive and count inbound supplies and store properly in assigned locations.</li><li>Use pharmacy software to research customer orders and information and to process each step of the medication order preparation and dispensing</li><li>Provide excellent customer service to patients in person or over the phone.</li><li>Review prescriptions for legally required elements</li><li>Accurately fill prescriptions/medication orders including selection of correct medication, counting medication quantity, preparation of the medication, and labeling vials/packaging.</li><li>Utilize and maintain pharmacy automation systems for medication storage, preparation and dispensing.</li><li>Complete inventory cycle counts and participate in discrepancy resolution and reconciliation</li><li>Replenish pharmacy medication inventory and supplies</li><li>Assist pharmacist in medication dispensing tasks</li><li>Communicate effectively and collaborate within the department and TCRHCC and with external customers with tact and diplomacy</li><li>Ensure proper PPE is worn at all times while on duty</li><li>Complete all donning and doffing of PPE in a safe acceptable method and discard of used PPE accordingly</li><li>Complete all routine cleaning and decontamination processes for surfaces potentially contaminated by a communicable disease</li><li>Perform additional duties as assigned</li></ol> **CERTIFIED PHARMACY TECHNICIAN**ESSENTIAL FUNCTIONS:APPLIES TO PHARMACY TECHNICIAN I/II/III:<ol><li>Relies on experience and judgment to plan and accomplish goals and performs a variety of complicated tasks under supervision of a Pharmacist, which are outlined below.</li><li>Reviews basic chart screening procedures, which include allergies, and weight/age-based dosing information during prescription data entry into Pharmacy Program.</li><li>Receives, types, labels, and fills medication orders and prescriptions appropriately followed by a final check by the Pharmacist. </li><li>Maintains all prescription and order records, usually through an electronic filing system, for health and billing purposes.</li><li>Works with pharmacy billers and other pharmacy staff to complete billing of prescription claims to the extent possible and appropriate.</li><li>Provide consistent accurate information to patients and other customers, in person and by phone.</li><li>Accurately dispenses prescriptions to patients, verifying patient identity and offering counseling from a Pharmacist.</li><li>Works efficiently with pharmacy electronic and automated systems, including Pyxis, Parata, Accuvax, Propharm, Allscripts, etc.</li><li>Works closely with other pharmacy staff, health care providers, and patients to avoid and resolve discrepancies, complications, and medication errors.</li><li>Draws up single doses of injectable medications or vaccines as required under the supervision of a Pharmacist.</li><li>Routinely inspects assigned drug storage areas to ensure proper storage, security and prepares proper documentation.</li><li>Participates in scheduled and organized continuing education programs as conducted by the Pharmacist, Nursing or Medical Staff.</li><li>Receives and fills orders from the inpatient units, field clinics, etc. with appropriate drugs followed by a final check by the Pharmacist. </li><li>Performs intravenous admixture procedures. Assures the calculation and preparation of hyper-alimentation (Total Parenteral Nutrition) products, anticoagulant, cardio-active, chemotherapy products and other admixtures are properly prepared as required.  Prepares labels for all IV’s, assure sterile technique and record productivity.</li><li>Coordinates efforts with nurses and other health professionals to ensure adequate supply levels are always available on the units/wards. </li><li>Must demonstrate leadership in the work environment, promote harmony and customer service.</li><li>Ensure proper PPE is always used while on duty. Face surgical mask is to be work in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.   </li><li>Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.</li><li>Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training.</li><li>Completes all electronic health record entries accurately and timely pertinent to patient care role.</li><li>Participates in departmental workflow and or testing teams as related to electronic health record or other project initiatives.</li><li>Performs all other duties as assigned.</li></ol>

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Patient Access Specialist I/II - Sacred Peaks Health Center (DHRG46) Tuba City Regional Health Care Corporation

Certified Pharmacy Technician/Trainee - Sacred Peaks Tuba City Regional Health Care Corporation

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