Applying communication skills are required to prepare comprehensive reports, develop IRM guidance, and present findings to senior leadership and external stakeholders, interpersonal and negotiation skills to work with diverse stakeholders, resolve conflicting priorities, and achieve consensus on sensitive issues affecting taxpayer services and compliance programs. Overseeing workload management, inventory control, performance metrics (e.g., level of service, accuracy, cycle time), and resource allocation essential to evaluating and improving program effectiveness within campus and nationwide operations, interpreting ambiguous guidance, developing new procedures, and recommending policy changes that balance taxpayer service and compliance objectives.