Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to: edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the organization; and resolve incompatibility problems in transferring text from software package to another when menu options and specific software instructions are not available. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits and refers telephone calls and visitors to appropriate staff or office based upon knowledge of the organization, programs, or operations, Personally, answers substantive non-technical requests for information which can be provided based on information from records and files or personal knowledge of the organization.