Receives and screens incoming telephone calls, determines the nature of inquiries, and directs callers to the appropriate staff or department as necessary; greets and assists office visitors in a professional and courteous manner; responds to questions from the public, elected officials, and other stakeholders, providing accurate information regarding ordinances, minutes, and other public records; conducts research using internal databases and records management systems to identify, retrieve, and ensure the correct documents are provided; instructs members of the public on procedures for accessing records through the Cityâs online portal and provides guidance on navigating available resources; prepares and issues copies of requested documents in accordance with established public records laws and office procedures; receives, records, and accounts for payments related to copies, Code Enforcement fines, and other applicable fees, ensuring proper handling and reconciliation of funds. Ability to: search for, compile data and prepare reports from files and other sources; make decisions in accordance with laws, regulations and policy and apply these to work problems; rapidly acquire knowledge of administrative and procedural regulations and work independently on complex administrative matters; understand and carry out complex oral and written instructions; establish and maintain effective working relationships with public officials, employees and the general public and deal with public relations problems effectively, courteously, and tactfully.