Plan and conduct user research to understand agency workflows, pain points, and challenges that arise during onboarding (e.g., pre-award, prepayment, post-payment screening), Public Access Link (PAL) submissions, data-sharing processes, integration readiness activities, and use of verification and other screening tools. As a User Experience (UX) Strategist, you will: Collaborate with Product Owners, Architects, and with direction from leadership, establishes UX strategy and vision for DNP's product ecosystem: DNP Connect Application Programming Interface (API), Web Portal, Multi Search, Batch Match, Continuous Monitoring, Public Assistance Reporting Information System (PARIS), and Payment Verification.