Valid Maine Driver’s License; Knowledge of the Maine General Assistance law and municipal ordinances, or the ability to acquire and apply that knowledge promptly; Sound judgment, interviewing and research skills, accurate recordkeeping, and the ability to make timely decisions within statutory and policy requirements; Ability to handle sensitive information with discretion, maintain confidentiality, and serve people without personal bias; Effective written, oral, and electronic communication; ability to respond calmly to difficult situations; Proficiency with common office software and equipment and the ability to learn case management systems; Knowledge of community resources and familiarity with immigrant, refugee, asylee, and asylum seeker services are helpful. KEY EXPECTED RESULTS: Receive applications; interview applicants; research and verify circumstances; determine eligibility, need, and the amount and type of assistance under applicable General Assistance rules and municipal ordinances.