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Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges.

<h2 dir="ltr" style="margin-bottom:5px"><strong>About Our Client</strong></h2>Our client is a profitable, entrepreneurial insurance outsourcing firm that has been successful and stable since its launch over 12 years ago. Operating primarily as a virtual organization across 13 states, they specialize in high-complexity call center services, sales, and underwriting that require a level of expertise and licensing that cannot be offshored. The company prides itself on a "low-ego" and "roll-up-your-sleeves" culture rooted in servant leadership and community impact, even offering a Volunteer Time Off (VTO) program to encourage charitable work. With approximately 180 employees, the firm maintains a steady growth rate and a high-retention environment where attitude and a willingness to learn are valued just as much as technical expertise.<h2 dir="ltr" style="margin-top:19px;margin-bottom:5px"><strong>The Opportunity</strong></h2>This is a critical Tier 1 to Tier 2 growth role designed to provide dedicated IT support for a specialized 60-person client service team. As the primary IT point of contact for this specific group, you will manage remote troubleshooting, equipment provisioning, and daily technical hurdles to ensure operational uptime. This position offers a clear career path, moving from foundational Tier 1 tasks to advanced endpoint management and SOC 2-aligned security processes within 6 to 18 months. It is an ideal opportunity for a late-level Tier 1 or entry-level Tier 2 professional who wants to operate with independence and eventually take on more complex technical responsibilities.<h2 dir="ltr" style="margin-top:19px;margin-bottom:5px"><strong>The Location</strong></h2>While this is a fully remote position, candidates must reside in the Tampa or St. Petersburg, FL area. You will be required to visit the St. Petersburg satellite office approximately once per month to handle administrative IT duties, such as imaging, packaging, and shipping equipment.<h2 dir="ltr" style="margin-top:19px;margin-bottom:5px"><strong>What You Will Do</strong></h2><ul><li dir="ltr" style="padding:0;margin:0">Tier 1 Support: Provide day-to-day remote desktop support for approximately 180 remote users, focusing heavily on a 60-person specialized team.</li><li dir="ltr" style="padding:0;margin:0">Troubleshooting: Resolve common issues such as headset malfunctions, sound quality, system lag, and software lockouts.</li><li dir="ltr" style="padding:0;margin:0">Provisioning: Manage user accounts and permissions, including imaging, testing, and shipping IT equipment to new hires.</li><li dir="ltr" style="padding:0;margin:0">Technical Environment: Utilize remote desktop solutions (AWS/Citrix), Microsoft 365, and ticketing systems like Zendesk or Jira.</li><li dir="ltr" style="padding:0;margin:0">Compliance & Security: Assist with endpoint security, MFA, and device compliance within a SOC 2-aligned environment.</li><li dir="ltr" style="padding:0;margin:0">Communication: Serve as a professional, customer-facing resource who can explain technical solutions clearly to non-technical staff.</li></ul><h2 dir="ltr" style="margin-top:19px;margin-bottom:5px"><strong>Who You Are</strong></h2><ul><li dir="ltr" style="padding:0;margin:0">Experienced: You have at least 3 years of professional IT help desk or desktop support experience.</li><li dir="ltr" style="padding:0;margin:0">Technically Capable: You are proficient with Windows environments, Microsoft 365, and remote troubleshooting tools.</li><li dir="ltr" style="padding:0;margin:0">Reliable: You possess a stable job history; our client values long-term commitment and growth within the organization.</li><li dir="ltr" style="padding:0;margin:0">Education: A 4-year degree is not required, but relevant industry certifications (A+, Network+, etc.) are highly preferred.</li><li dir="ltr" style="padding:0;margin:0">Proactive: You have a "jump in and do" attitude and the sound judgment to know when to troubleshoot independently versus when to escalate.</li></ul>The Ideal Candidate is a responsive and organized professional who thrives in a fast-paced environment where activity is constant. You should be a "late-level Tier 1" specialist ready to bridge the gap into Tier 2 responsibilities. Most importantly, you align with a servant leadership philosophy you are patient, carry a low ego, and are naturally driven to help others succeed.<h2 dir="ltr" style="margin-top:19px;margin-bottom:5px"><strong>Why Join the Team?</strong></h2>Joining this firm means becoming part of a stable, profitable company that values its people over rigid corporate layers. Employees enjoy a comprehensive benefits package, including the company paying 55% of health insurance costs, 10 days of accrued PTO in the first year (increasing to 20 days over time), life insurance, and a flexible healthcare savings account. Furthermore, the company is committed to your professional growth, offering to pay for industry-specific education and designations for employees interested in advancing their careers.<h3 dir="ltr" style="margin-bottom:5px">________________________________________</h3><h2 dir="ltr" style="margin-bottom:5px"><strong>About Naviga Recruiting & Executive Search</strong></h2>Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.<br/>

Naviga Recruiting & Executive Search

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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida.

<p><b></b></p><h5>Introduction</h5><p/><p>Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) POC Coordinator with HCA Florida St. Petersburg Hospital you can be a part of an organization that is devoted to giving back!</p><h5>Benefits</h5><p>HCA Florida St. Petersburg Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>Free counseling services and resources for emotional, physical and financial wellbeing<br/></li><li>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br/></li><li>Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br/></li><li>Family support through fertility and family building benefits with Progyny and adoption assistance.<br/></li><li>Referral services for child, elder and pet care, home and auto repair, event planning and more<br/></li><li>Consumer discounts through Abenity and Consumer Discounts<br/></li><li>Retirement readiness, rollover assistance services and preferred banking partnerships<br/></li><li>Education assistance (tuition, student loan, certification support, dependent scholarships)<br/></li><li>Colleague recognition program<br/></li><li>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br/></li><li>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p><a class="neu-link has-tooltip" href="https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards" rel="noopener noreferrer nofollow" target="_blank">Learn more about Employee Benefits</a></p><p><b><i>Note: Eligibility for benefits may vary by location.</i></b><br/></p><p>Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida St. Petersburg Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic POC Coordinator to help us reach our goals. Unlock your potential!</p><h5>Job Summary and Qualifications</h5><p/><h6></h6><p/><p style="font-size:12pt"/><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Seeking a Point of Care Quality Coordinator like you to provide expertise and champion results. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels the patient experience is as meaningful as we do. </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0"> </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">You Will: </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Analyze proficiency testing samples  </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Review proficiency testing and/or quality assurance results and work with departments to develop corrective action plans, where indicated </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Complete all required records/documentation pertaining to quality assurance and/or point-of-care testing records </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Monitor accreditation agency licensing status and assist department director in preparing licensing and renewal paperwork (CAP, CLIA, AHCA, business license, etc.) </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Prepare annual assessment of Quality Control, Quality Assurance and Regulatory compliance under the guidance of the Department director </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">Participate in the evaluation, selection, and implementation of point-of-care testing equipment in support of facility service needs </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">You Should Have: </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">A 2 Year/Associate Degreerequired, 4 Year/Bachelor’s Degree in Medical Technology preferred </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">A State of Florida Technologist License OR the ability to obtain during the interview process </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">A State of Florida Supervisor's License is preferred </p></div><div class="OutlineElement Ltr SCXW67663568 BCX0" style="font-size:12px"><p class="Paragraph SCXW67663568 BCX0">3-5 Years of Experience in a clinical laboratory setting with quality assurance and/or point-of-care testing </p></div><p>HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts.</p><p>HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><br/><p/><blockquote class="neu-text--h4 neu-text--heavy neu-text--hca-orange neu-text--align-center neu-padding--20">"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.<br/>
HCA Healthcare Co-Founder</blockquote><p>Be a part of an organization that invests in you! We are reviewing applications for our POC Coordinator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!</p><p><cite>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</cite></p>

<p> At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.</p> <p>  HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.</p> <p>  And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.  </p>

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