During the off-season, this position helps plan and prepare for the next operating season by supporting hiring and training needs, improving visitor service procedures, coordinating group visit processes, supporting retail and admissions planning, and working with park staff and MDIFW's marketing team on events, visitor engagement opportunities, and improvements to the overall guest experience. During the park's open season, this position provides hands-on leadership for daily visitor services operations, including the gatehouse, admissions, retail gift shop, group visits, point-of-sale systems, seasonal staff, and customer service volunteers.