During training, you will:Learn to navigate our systems, software programs, and internal processesBuild the core service skills you need, including:Critical thinkingEffective communicationConfident decision-makingTechnical agilityAfter successful completion of training, eligible team members can transition to a flexible hybrid work model: 3 days onsite / 2 days remote Earn in opportunity to become voluntarily remote based on performance after 6 months Eligible to bid for alternate shifts after 6 months You also have the option of working in the office up to 5 days a week. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.