Skill in: Analyzing, evaluating, and recommending improvements to department operations, programs, and services; Prioritizing projects, time management, meeting deadlines, and organizational and critical thinking skills; Performing statistical analysis; Conducting research; Working both independently and as part of a team; Using public relations and customer service techniques responding to inquiries and complaints; Maintaining confidentiality of sensitive and/or embargoed information; Making sound, independent decisions within established policy and procedural guidelines; Researching and developing content ideas and concepts; Communicating effectively, both orally and in writing; Utilizing public relations techniques responding to inquiries and complaints; Skill understanding and following directions and instructions; Appearing for work on time; Following directions from a supervisor; Understanding and following posted work rules and procedures; Accepting constructive criticism; and. DEFINITION: To provide responsible staff support to the City Managers Office to implement the Citys communications plan including preparing and distributing social media posts, news articles, newsletters, bulletins, website updates, and other materials related to public relations; create and monitor placement of information on the Citys communications channels; respond to staff and general public inquiries; monitor and analyze engagement metrics; and support citywide internal and external communications as assigned.