UNKNOWN

FEED

This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. 2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.

YEAR

<figure><img src="https://gallery-cdn.breezy.hr/acd61/Picture1.png"/></figure><p>STARTING RATE -  $45,000.00</p><p>SUMMARY</p><p>The IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.</p><p>QUALIFICATIONS<br/>1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.    Bachelor's degree preferred. <br/>2.	Working knowledge of Windows operating systems and common desktop applications. <br/>3.	Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. <br/>4.	Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach. <br/>5.	Ability to work effectively with a diverse campus community, including students, faculty, and staff. <br/>6.	Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies.<br/><br/>KNOWLEDGE, SKILLS, AND ABILITIES<br/>1.	Experience providing IT support in a higher education or public sector environment. <br/>2.	Familiarity with Microsoft 365, learning management systems, and enterprise IT environments. <br/>3.	Experience using IT ticketing systems and remote support tools. <br/>4.	Relevant technical certifications (e.g., CompTIA A+, Microsoft).<br/><strong></strong></p>RESPONSIBILITIES:<br/>1.	Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance. <br/>2.	Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency. <br/>3.	Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals. <br/>4.	Diagnose and resolve issues related to operating systems, software applications, and college supported technologies. <br/>5.	Assist users with account access issues, including password resets and authentication, in accordance with security policies. <br/>6.	Support classroom and instructional technology, including projectors, computers, and audio visual equipment. <br/>7.	Respond to classroom technology issues during instructional hours as assigned. <br/>8.	Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system. <br/>9.	Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request. <br/>10.	Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned. <br/>11.	Follow all College policies related to information security, FERPA, acceptable use, and data privacy. <br/>12.	Maintain confidentiality of sensitive student, employee, and institutional information. <br/>13.	Attend required training sessions and departmental meetings. <br/>14.	Perform other related duties consistent with the scope of the position.<p><strong></strong></p><ol></ol><p><em>Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law.  Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary. </em></p><p/>

SUNY Clinton - Clinton Community College

IT Help Desk Technician

Audiovisual

Authentication

Communication Skills

CompTIA A+

Computer Hardware

Computer Maintenance

Computer Music and Audio

Computer Science

Computer Services

Computer Software

Customer Support/Service

Desktop PC

Educational Technology

Family Educational Rights and Privacy Act (FERPA)

Government

Help Desk

Higher Education

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Learning Management System (LMS)

Microsoft Product Family

Microsoft Windows Operating System

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Project Tracking

Software Administration

Technical Support

Time Management

Training/Teaching

BreezyHR

PART_TIME

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

HOUR

<h4>This is a Hybrid Monday-Friday 8:00AM-5:00PM position with a mandatory on call rotation. Candidates must be present on-site for at least three days a week.</h4><h4>This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and telecommunications devices, along with other peripheral equipment related to information technology.</h4><h4><strong>Job Responsibilities:</strong></h4><ul><li>Monitors and maintains desktop systems, printers, and other peripheral devices</li><li>Provides help desk support and technical assistance to users, escalating issues when necessary.</li><li>Builds and maintains current images for PCs and laptops.</li><li>Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.</li><li>Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.</li><li>Reviews audit and security logs for compliance and security purposes.</li><li>Monitors and ensures that PC patching is maintained at recommended support levels.</li><li>Reviews backups to confirm they are up-to-date.</li><li>Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.</li></ul><p><strong>Required:</strong></p><ul><li>2+ year(s) of IT support experience </li><li>Experience providing support for Microsoft Office Suite</li><li>Knowledge in using network monitoring and diagnostic tools</li><li>Familiar with working alongside an IT assets management solution</li></ul><p><strong>Preferred: </strong></p><ul><li>Associates degree in Personal Computing </li></ul><h4> </h4><h4><strong>The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.</strong></h4><h5><strong></strong></h5><h5><strong>Competencies: </strong></h5><h5><strong>All Deringer employees should be fully committed to the Core Values:</strong></h5><h5>Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability</h5><h5><strong>In addition, the following competencies are specific to this position:</strong></h5><h5><strong>Analytical –</strong> Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.</h5><h5><strong>Customer Oriented –</strong> Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.</h5><h5><strong>Interpersonal Skills –</strong> Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.</h5><h5><strong>Motivation –</strong> Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.</h5><h5><strong>Problem Solving –</strong> Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.</h5><h5><strong>Work Standards –</strong> Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. </h5><h6><strong>Ready to join our team?</strong></h6><h6><strong>A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.  Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</strong></h6>

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IT Help Desk Technician SUNY Clinton - Clinton Community College

IT Technical Support A.N. Deringer, Inc.

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