FULL_TIME

FEED

YEAR

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.

<p>The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.</p><p>Customer Service Job Duties and Responsibilities</p><ul><li>Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li><li>Ability to learn and follow all customer service procedures and policies</li><li>Strive to meet and go above personal and team target goals</li><li>Record, organize and file customer interactions and account changes</li><li>Able to up-sell if needed</li><li>Able to schedule call back and appoints to resolve customer needs</li></ul><p>Customer Service Job Requirements and Qualifications</p><ul><li>Previous experience in customer support, client services, sales, or a related field</li><li>Excellent at communicating over the phone and other communication platforms</li><li>Basic computer skills and experience</li><li>Able to multitask</li><li>Excellent time management and prioritization skills</li><li>Ability to listen actively, relay information, and answer questions and/or concerns.</li><li>Customer-focused for positive customer experience and resolution</li><li><strong>MUST RESIDE IN CALIFORNIA</strong> </li></ul><p>Benefits</p><ul><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)</li></ul><p>Powered by JazzHR</p>

Path Arc

Customer Service (remote work )

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

Dental Insurance

Establish Priorities

Health Insurance

Identify Issues

Multitasking

Resolve Customer Issues

Sales

Schedule Development

Telephone Skills

Time Management

Up-Selling

Voice Response Systems

Work From Home

partner JazzHR

UNKNOWN

OTHER

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

<p>Department: Customer Support </p><p>Location:	Remote: California.</p><p>Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.	</p><p/><p>Comp: $18 to $24 USD per hour</p><p><strong>About Us: </strong></p><p>As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.</p><p>Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.</p><p/><p><strong>Summary:</strong></p><p>The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.</p><p> </p><p><strong>Qualifications and Experience:</strong> </p><ul><li>Eligibility for US Employment without sponsorship</li><li>Minimum of 18 years of age</li><li>High School Diploma or GED or equivalent combination of education and experience is required</li><li>Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry</li><li>Minimum of 1-2 years’ Salesforce or equivalent required </li><li>Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required</li><li>Understanding of safety regulations and industry best practices related to field service operations and logistics management required</li><li>Proven geographical knowledge of service area and ability to read maps required</li><li>Ability to work flexible hours, including evenings and weekends, as scheduled</li><li>Must be able to type 40 words per minute</li><li>The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication</li><li>Proficiency in Spanish Language desirable</li></ul><p><strong>Requirements</strong></p><p><strong>Essential Duties and Responsibilities:</strong> </p><p/><p>Service Request Management:</p><ul><li>Receives incoming service requests from customers</li><li>Assigns appropriate technicians based on skills, availability, and location</li><li>Monitors technician status and keeps customers informed of ETA and service updates</li><li>Maintains accurate records of service calls, including details and technician information</li></ul><p/><p>Service Call Monitoring and Resolution:</p><ul><li>Monitors service calls to ensure timely resolution and escalates issues as needed</li><li>Coordinates with other departments to meet service level agreements</li><li>Maintains records of technician availability and adjusts schedules when necessary</li></ul><p/><p>Dispatch Operations and Administration:</p><ul><li>Performs administrative tasks related to dispatch operations (data entry, filing, report generation)</li><li>Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service</li></ul><p/><p>Continuous Improvement:</p><ul><li>Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction</li></ul><p/><p>Work Schedule and Availability:</p><ul><li>Ability to work flexible hours, including evenings and weekends, as scheduled</li></ul><p> </p><p>Other duties as necessary may include but are not limited to:</p><ul><li>Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting</li><li>Be available to participate in internal or external meetings, special functions, and professional development opportunities</li><li>Cross-train and share knowledge with other team members</li><li>Support routine tasks</li><li>Maintain a professional appearance, hygiene, and demeanor</li><li>Performs other related duties as assigned by management</li></ul><p><strong>Benefits</strong></p><p><strong>Why Join Our Team:</strong></p><ul><li><ul><li>Join a tight-knit crew—no faceless corporation vibes here</li><li>Growth potential: promotions and new challenges are part of our DNA</li><li>Competitive base salary</li><li>Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)</li><li>Free fiber internet service for all employees living in our service area</li><li>A culture built on integrity, mutual respect, and a shared purpose</li></ul></li></ul><p><strong>Call to Action:</strong></p><ul><li>Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.</li></ul>

Race Communications

Dispatcher 3 - Remote - CA only

Administrative Skills

Best Practices

Call Monitoring

Continuous Improvement

Corporate Policies

Customer Satisfaction

Data Entry

English Language

Internet/Online Service

Logistics Management

Maintain Compliance

Maintenance Services

Nonprofit

On Site Support

Operations Management

Problem Solving Skills

Quality Management

Record Keeping

Regulations

Safety Compliance

Safety/Work Safety

Salesforce.com

Service Level Agreement (SLA)

Set Goals

Spanish Language

Telecommunications Industry

Time Tracking

Travel Policy

Willing to Travel

Workable

<p>The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.</p><p>Customer Service Job Duties and Responsibilities</p><ul><li>Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li><li>Ability to learn and follow all customer service procedures and policies</li><li>Strive to meet and go above personal and team target goals</li><li>Record, organize and file customer interactions and account changes</li><li>Able to up-sell if needed</li><li>Able to schedule call back and appoints to resolve customer needs</li></ul><p>Customer Service Job Requirements and Qualifications</p><ul><li>Previous experience in customer support, client services, sales, or a related field</li><li>Excellent at communicating over the phone and other communication platforms</li><li>Basic computer skills and experience</li><li>Able to multitask</li><li>Excellent time management and prioritization skills</li><li>Ability to listen actively, relay information, and answer questions and/or concerns.</li><li>Customer-focused for positive customer experience and resolution</li></ul><p>Benefits</p><ul><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)</li></ul><p>Powered by JazzHR</p>

Customer Service (Remote)

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Manager - Commercial Lines</b> <br/><b>Work Mode: </b>Remote<b>| Location/Supporting: </b>Ft Lauderdale, FL<b> | Book Focus: </b>International, Large Complex Accounts. <br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Technical Competence:</b> Maintain a high degree of technical competence and industry expertise. </p></li></ul></div><div><ul><li><p><b>Team Leadership:</b> Direct daily activities and workflow of the account management team. </p></li></ul></div><div><ul><li><p><b>Customer Service:</b> Handle customer service requests, policy administration, billing, claims, and coverage analysis. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Manage policy expirations and renewals. </p></li></ul></div><div><ul><li><p><b>Renewal Process:</b> Conduct client research, prepare submissions, negotiate coverages, and present proposals. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> <br/><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>5+ years of account management experience, or 7+ years in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing; professional designation (CIC or equivalent) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 90-120K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Work From Home Administration Jobs in Flint, CA

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Customer Service (remote work ) Path Arc

Dispatcher 3 - Remote - CA only Race Communications

Customer Service (Remote) Path Arc

Senior Account Manager- Commercial Insurance (Remote) Insurance Office of America

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