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Interview questions for a customer service job

In this case, your interviewer is the customer.

Interview questions for a customer service job

Are you looking for a customer service job? Be ready to talk about your skills and experience during the job interview. Prepare your customer service interview answers to the interview questions on this list:

  • Tell me about your previous work experience in customer service. 
  • Why would you be a good fit for our company as a customer service rep? 
  • What do you know about this company's products and services? 
  • What makes you a great candidate for this customer service rep job in particular? 
  • What do you enjoy about working in customer service? 
  • What are your strengths and weaknesses when interacting with customers? 
  • What have you done to be a better customer service representative? 
  • What have you done at your present/last company to increase revenues, reduce costs or save time? 
  • Tell me about a time when you helped resolve a particularly difficult customer issue. 
  • Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation? 
  • What type of customer service systems have you used? What is your level of familiarity with them? 
  • Do you consider yourself a team player
  • What type of organizational structure have you worked within previously? 
  • What type of organizational structure suits you best? 
  • What have you done recently to improve your skills as customer service rep? 
  • What type of schedule are you looking to work?
  • Would you be available to work additional shifts?

Learn more about customer service careers.



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