Overview:
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Senior Account Executive in North Philadelphia, You will be responsible for selling and promoting CCS Medical’s diabetes line of products and services with a focus on Continuous Glucose Monitoring (CGM), Insulin Pump Therapy and related supplies to primary call points. Primary call points include, but are not limited to, Endocrinologists, Internists, Family Practitioners and Certified Diabetes Educators.
The Senior Account Executive will also be tasked with partnering closely with our managed care team on insurance pull through activities, partnering closely with our key manufacturer partners to ensure first right of refusal on referrals and take on regional and national assignments to support the development and growth of the DBU Field Sales Team.
Success in this role will include maintaining strong relationships with established call points as well as establishing new call points to increase patients onto service within their territory. Additionally, success in this role will include executing on various initiatives within the region and nation that promotes growth and development of the entire DBU Field Sales Team.
Responsibilities:
- Sells and promotes Continuous Glucose Monitoring, Insulin Pump Therapy and related supplies through the prospecting of both new and existing CCS Medical call points. Primary call points include, but are not limited to, Endocrinologists, Internists, Family Practitioners and Certified Diabetes Educators.
- Provides a high level of customer service support to primary call points in an effort to not only maintain current referral volumes but drive incremental new patient sales.
- Responsible for maintaining high touch points with referral sources primarily through field sales office visits.
- Provides in-office documentation collection support to our New Customer Enrollment (NCE) and Patient Support teams to ensure a positive customer experience both with our referral sources and patients we service.
- Closely manages the CGM and insulin pump workflows within assigned territory and works in tandem with inside NCE teams to achieve conversion rates and cycle time goals
- Develops a close partnership with insulin pump and CGM manufacturing counterparts within assigned territory, and strives to increase CGM and insulin pump shipment conversion rates to grow referral volume.
- Makes daily maintenance calls to existing referral sources within assigned territory to ensure a positive customer experience
- Meets/exceeds customer expectations by sustaining regular contact and building superior relationships with key healthcare decision makers and influencers
- Demonstrates competency in the company’s service and product offering as well develops an exstensive knowledge base on the documentation needed to meet clinical criteria to be reimbursed by payors for CGM and insulin pump products
- Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
- Territory Business Plans are to be developed and maintianted up to date in collaboration with the Regional Sales Manager.
- Closely works with SVP and Regional Sales Manager on various initiatives that promote growth and development of the DBU Field Sales Team.
- Regularly called upon to represent our field sales team on strategic discussions with both internal and external customers.
- Conducts periodic ride along visits with Account Executives acting as an extension of the sales management team.
- Completes field evaluation forms during Account Executive field sales visits.
- Assists the National Sales Trainer in continued support of developing new and post hire sales training.
- Provides insight and feedback to Sales and Marketing related to market conditions and competitive landscape assisting CCS stay ahead of the curve.
- Participates on the Sales Advisory board which focuses on driving effieciency and cohesion between Sales and Operations.
- Expense reports are to be completed and submitted monthly.
- Flexible and open to innovative approaches to securing and maintaining customers
- Meet pre-determined and accelerating sales goals
- Travel time is 90% field based and 10% office
- Identifies key contacts within an account and provides an action plan for follow-up and account progression
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, HIPPA, and Private Insurance regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Exercises appropriate cost control measures
- Maintains positive internal and external customer service relationships
- Maintains open lines of communication
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrates team behavior and promotes a team-oriented environment
- Actively participates in Continuous Quality Improvement
- Represents the organization professionally at all times
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Qualifications:
- Two years of prior outside sales experience preferred.
- Bachelor Degree in Marketing, Sales, or Business preferred, and 2 years of Sales experience or the equivalent combination of education and/or experience
- Stellar written and communication skills, throughout all communication modalities (phone, e-mail, text, instant messaging etc.)
- Intrinsic competitive spirt with a track record of overachieving sales goals
- Excellent organizational, time management and follow up skills with an emphasis on attention to detail are essential to managing the territory appropriately.
- Maintains a knowledge of specialty products and how to sell based on profitably is necessary
- Reads and interprets documents such as print material, operating instructions, and procedure manuals
- Speaks effectively before groups of vendors or employees of the organization and writes routine reports and correspondence
- Uses appropriate interpersonal style and communications methods with prospective and clients to gain acceptance of products, services, and ideas
- Identifies opportunities and takes action to build and maintain strategic relationships between one’s area and other teams, departments, customers, or organizations to help achieve business goals
- Ensures the customers perspective is a driving force behind business decisions and activities; crafts and implements services practices that meet customer’s’ and own organization’s needs
- Interacts with others in a way that gives them confidence in one’s intentions and those of the organization through open communication, integrity, and support. Treats others with respect and fairness
- Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
- Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Applies common sense understanding to carry out instructions furnished in written, oral or diagram form
- Deals with problems involving several concrete variables in standardized situations
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Strong prioritization and multi-tasking skills
- Self-motivated with the ability to work independently
- Experience with Salesforce or a comparable Customer Relationship Management System
- Possess a high self-awareness.
- Possesses strong assertiveness and motivational skills
- Must work well in a fast-paced environment
Values:
Our Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
- Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat others the way you want to be treated.
Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
- Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.
CCS is an EEO/AA Employer. M/F/D/V
Company Overview:
CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer:
- Competitive Salary
- Bonus/Incentive Opportunities/commission: (if applicable)
- Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Growth & Development:
- Ongoing training and professional development
- Work-Life Balance:
- Remote or hybrid work options
- Wellness programs and mental health support